Omaha Steaks
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Omaha Steaks Reviews Summary
Omaha Steaks enjoys a generally positive reputation, with customers frequently praising the quality and flavor of their products, particularly the variety of meats and the ease of online shopping. Many appreciate the prompt delivery and helpful customer service, highlighting personal shoppers as a valuable resource. However, concerns arise regarding delivery delays and insufficient communication about order changes, which can lead to frustration. Additionally, some customers express dissatisfaction with specific meal options and frequent promotional emails. Overall, while the company excels in product quality and service, improvements in communication and consistency are needed to enhance customer trust and satisfaction.
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Sent ham as a Christmas gift and they enjoyed it. Perfect for gift giving.
I am well pleased with the numerous items I purchased. All have been delicious!
Nothing makes us happier than when you’re happy! Thank you for the 5 star review.
VI have liked everything ordered for myself as well as gifts
We’re hanging this comment on our fridge!
I've been a customer of Omaha for awhile and thought I'd try the bacon wrapped filet mignon. I was disappointed to find, all 4 steaks, there was a large tough tendon left in the cuts. Not sure if the butcher missed them or if that's how they are prepared. It kinda ruined my little party.
If you’re not happy, we’re not happy, Mark! Our 100% satisfaction guarantee is the real deal. Can you please send us a private message so we can turn that frown upside down! We look forward to hearing from you.
Nothing makes us happier than when you’re happy!
Wonderful selection of holiday food and very tasty and delicious dishes abound from this order
You’re making us blush. Thank you so much for the 5 star review.
My daughters Christmas gift was not delivered on ice. It was shipped to Florida and no dry ice was in shipment and all the meat was warm. She also didn't get notification from carrier that it had been delivered. I called and sweet customer service agent got a new shipment sent out. It arrived but still no notification to me or my daughter that it had been delivered. Luckily the agent had given me an arrival date so she kept checking until she received the box, it actually arrived before the date she had given me and this time there was dry ice in the box!
So sorry to hear about the first delivery! Definitely not the experience we strive for. Happy to hear that your daughter received the shipment with dry ice! Please let us know if there is anything we can assist you with in the future. We appreciate your business and loyalty.
None eventful. Personnel has always been nothing but professional and very helpful
This is the feedback we live for! Thank you so much for the 5 star review. We appreciate your business and loyalty.
Very easy to order& fast delivery. Have been well satisfied with items we have tried.
Hey, new bestie! Thank you for the 5 star review. Hope to see you soon.
Order #
Z*******DSBL
I sent my request for a refund since November 24,2023, now is December 22,2023
Issues on this order still has not been resolved.
This is so frustrating because after dozens of emails back and forth with Omaha's customer service asking me for my order numbers and my emails address and many promises of refund and to this day still nothing no refund.
Please read one of many messages below
This is the latest one, it's just the same of many. Delay after delay.
Thank you for contacting Omaha Steaks. I apologize for the delay in getting
Back to you. I know how concerning that can be.
We will be sending out the
Refund check on Monday, December 18th. Again, I apologize for the delay.
We appreciate your business and if you have any additional questions or we can
Be of further service, please feel free to contact us via email or by phone
At *******500.
Sincerely,
Bridget
Omaha Steaks Customer Care
*******500
We are so sorry for your experience. It sounds like our Customer Experience have been in contact with you. Unfortunately, checks can take anywhere from 3-6 weeks to be received, its a process. Please let us know if there is anything else we can assist you with.
This is the first Thanksgiving we wanted to celebrate with something different and delicious,
I was so looking forward to receiving nice tender filet mignons, and tasty pork belly and chicken.
All at50% off! What an inducement, what I received was 4 tough tasteless and the same thing with the chicken it had an off taste to it and did not tastes like chicken.
The chewy filets, the pork was very much all fat and, filet mignon was definitely tasteless flavorless despite being wrapped in bacon. The quality of their meat is below average.
It's so sad to have to say everything on my order was not good, only the garlic bread was good.
I had to tossed out all of my food I can't serve this to my family.
Not a nice Thanksgiving dinner that's for sure.
Omaha steaks but they are being shipped from China. Been 6 days and still no china steaks. Get it now
Oh no, Gary. We do not have product that comes from China. Please dispute the charges immediately with your financial institution. Our official website is: www.omahasteaks.com and we advise caution when encountering unauthorized sites. If you would like to place an order please let us know and we would be happy to assist you. We're here to help and ensure you have a positive experience. Thank you for bringing this to our attention.
Box said dry ice is a maybe although 4 of my 6 items were perishable. Luckily there was 1 small piece.
On the site the pic of the brisket looks already cooked; it's not. No written mention of this.
No cooking instructions (Temp? Time?) for the ribs although all the other items had them.
We’re sorry to hear you’ve had a bad experience; your 100% guaranteed satisfaction is our #1 priority. Can you please send us your information via private message so we can make it right. We look forward to hearing from you.
I meant to give 0 stars in my both reviews.
The whole point of ordering over the phone was because I didn't want to put my personal info online.
If customer service could start to re- take the order why couldn't she complete it?
Excellent service and product.first tried last year and had such a positive experience so we just ordered again
Cue the happy dance. This is the feedback we live for. Thank you so much for the 5 star review. We appreciate your business and loyalty.
All of the gifts sent were delivered before the scheduled delivery date. That was a wownderful surprise.
Customers like you are pretty rare! Get it? So happy to hear all the gifts arrived at their scheduled delivery date.
Every aspect of the transaction that covered my orders for shipments to my children around the USA and to us here in Florida went well. Even the timing of the delivery seemed faster than normal. All great for orders for Christmas gift packages.
Someone just won Gift Giver of the Year!
Everyone’s taste is different, and one person’s favorite may be another person’s “nope.” Let us help you find your new favorite! Can you please send us your order number so we can make this right? We look forward to hearing from you.
We like you too! It’s support from customers like you that has kept us thriving for 105 years! Thank you for the 5 star review.
The experience was good. They should have more total meat options. Quit trying to include the deserts and side dishes in their packages.
We appreciate the feedback. We will make sure to share this with our Product and Development Team.
I have asked a couple of times about how to get chicken fried steak gravy. Maybe two out of five times I have ordered it and received the small cups of white gravy. One small cup is perfect for two steaks. Seems like we could get a couple of cups with each four pack of chicken fried steak. I do not mind paying for it. I would just like to know how to order it. Thanks for listening, Cliff
Thanks for reaching out Clifford. We currently have a gravy available for sale on our website for a limited time, #2361 Omaha Steaks Chicken Gravy. Our Product and Development team is always working on developing new items, and I will definitely send this feedback to them for when they consider new items to develop.
Nothing but good experience Everything I have ever got was super good.
You’re making us blush, William. Thank you so much for the 5 star review. We appreciate your business and loyalty.
From the business
Since 1917, Omaha Steaks has delivered the world’s best steak experience with absolute consistency from right here in America’s heartland. That’s not something we say lightly. As a fifth-generation family business, our passion and our reputation are built on customer trust and earned through experience, shared values, and the relentless pursuit of perfection. That means steaks that are hand-crafted by master butchers to make people happier. It means precise aging for tenderness, a culture of constant innovation and self-improvement, and the development of better foods and better logistics that allow us to guarantee perfection in every single bite, delivered perfectly to your doorstep every single time.
Our customers trust us with dinner, with their families, with a gift for the most special of occasions. To gather around great food is tradition and love, and the Omaha Steaks mission is to deliver exceptional experiences that bring people together.
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