logo

Omaha Steaks

Check out our latest communities fighting
AI scams on Reddit and Facebook

This website seems to be closed. Find similar businesses

business logo of Omaha Steaks

Omaha Steaks

3.4
omahasteaks.com

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

Omaha Steaks Reviews Summary

Omaha Steaks enjoys a generally positive reputation, with customers frequently praising the quality and flavor of their products, particularly the variety of meats and the ease of online shopping. Many appreciate the prompt delivery and helpful customer service, highlighting personal shoppers as a valuable resource. However, concerns arise regarding delivery delays and insufficient communication about order changes, which can lead to frustration. Additionally, some customers express dissatisfaction with specific meal options and frequent promotional emails. Overall, while the company excels in product quality and service, improvements in communication and consistency are needed to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
102
value
105
shipping
95
quality
98

We monitor reviews for authenticity

Pennsylvania
2 reviews
0 helpful votes
Follow Kitsie M.
Unfollow Kitsie M.
Share Review
Report Review

Incorrect order
December 28, 2023

We ordered a gift package for $89.99 online. The gift package had steaks along with a variety of other meats and free dessert. What arrived was 4 steaks. Period. That is over $20.00 per steak. Not happy. They refunded me, but there was NO attempt to correct the order. Bye Bye Omaha Steaks!

Date of experience: December 28, 2023
Danielle J. Omaha Steaks Rep
over a year old

Oh no! This definitely isn't the experience we strive for. Can you please send us a Direct Message with your order number so we can make this right? We look forward to hearing from you.

Georgia
1 review
0 helpful votes
Follow Renee V.
Unfollow Renee V.
Share Review
Report Review

Great products
December 28, 2023

Their cuts of meat are perfectly trimmed. The burgers are delicious!

Date of experience: December 27, 2023
Danielle J. Omaha Steaks Rep
over a year old

Cue the happy dance! This is the feedback we live for. So happy to hear you love our products!

Georgia
1 review
0 helpful votes
Follow Brenda E.
Unfollow Brenda E.
Share Review
Report Review

Great products
December 27, 2023

I have never had a product that I didn't like. I also give them as gifts.

Date of experience: December 27, 2023
Danielle J. Omaha Steaks Rep
over a year old

You just WON Gift Giver of the Year! Thank you so much for the 5 star review and for your business and loyalty.

Mississippi
1 review
1 helpful vote
Follow Christy M.
Unfollow Christy M.
Share Review
Report Review

Very disappointed
December 27, 2023

I was ordering a 89.99 special from a TV ad on 12/12/23. This special was for four steaks, four pork chops, four hamburgers, 4 desserts and a seasoning pack. By mistake I clicked on a screen that was for Rib eye steak. I thought it was an option of the special. It was not. It was for only 4 steaks. I called the customer service dept and talked to a representative. She told me there was nothing that could be done because I had placed the order on line. The three items I thought I had ordered were three Christmas gifts. My family did not receive the gifts I had meant for them. I'm very unhappy with Omaha Steaks.

Omaha Steaks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 26, 2023
Danielle J. Omaha Steaks Rep
over a year old

So sorry to hear about your recent experience. Can you please send us a Direct Message so we can look into this and make this right? We look forward to hearing from you.

Minnesota
1 review
0 helpful votes
Follow winton g.
Unfollow winton g.
Share Review
Report Review

Overall poor quaulity
December 27, 2023

I recieved a Christmas gift of Omaha Steaks for the second time for a gift. It all tastes bad! The beef is full of fillers like the fast food places, even the wieners tasted bad! I tried to enhance the flavor but no maqtter what I tried, was bad. The new CEO must of cut back on quaulity to fatten his paycheck and investors. Why do you have to pay people for positive reviews?

Omaha Steaks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 26, 2023
Danielle J. Omaha Steaks Rep
over a year old

Oh no! Definitely not the experience we strive for. We stand behind our 100% guarantee. Can you please send us a Direct Message so we can look into this and make this right? We look forward to hearing from you.

Arizona
1 review
0 helpful votes
Follow Gary N.
Unfollow Gary N.
Share Review
Report Review

Great Steaks
December 26, 2023

Called in the order, the phone personnel were very professional, friendly, and helpful. The steaks and burgers and everything was a very high quality very tastefully and delicious.

Date of experience: December 26, 2023
Danielle J. Omaha Steaks Rep
over a year old

Cue the happy dance. This is the feedback we live for. Thank you so much for the 5 star review. We appreciate your business and loyalty.

California
1 review
1 helpful vote
Follow Katherine S.
Unfollow Katherine S.
Share Review
Report Review

Did not receive order!
December 26, 2023

I placed my order to be delivered on December 23rd to my son and daughter in law as a Christmas gift. My CC was charged but they did not receive the order on December 23rd. I emailed the help line with no response. I called the customer number and waited on hold for nearly 20 minutes to finally be told it was their mistake and the order will arrive on December 30th. I am extremely disappointed with the customer service and will not be doing business with Omaha Steaks in the future.

Omaha Steaks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 26, 2023
Danielle J. Omaha Steaks Rep
over a year old

We dropped the jingle bell on this one. Sorry your shipment was late. Can you please send us a Private Message with your order number so we can look into this and make this right? We look forward to hearing from you.

Michigan
1 review
0 helpful votes
Follow Jack D.
Unfollow Jack D.
Share Review
Report Review

Quality
December 26, 2023

We have been an Omaha customer for roughly 35 years and have had nothing but good service, steak (etc :) quality and on time shipping to relatives. A little pricey so watch for the discounts.
Jack

Date of experience: December 26, 2023
Danielle J. Omaha Steaks Rep
over a year old

It’s support from customers like you that has kept us thriving for 105 years!

Virginia
2 reviews
0 helpful votes
Follow Barbara P.
Unfollow Barbara P.
Share Review
Report Review

Sent lasagna, Sheppard pie, Argentina shrimp,sole stuffed with seafood, apple tartletes., bourbon bread pudding.

Date of experience: December 26, 2023
Danielle J. Omaha Steaks Rep
over a year old

Cue the happy dance. This is the feedback we live for. You just WON Gift Giver of the Year! Thank you for the 5 star review.

Texas
1 review
0 helpful votes
Follow Angi M.
Unfollow Angi M.
Share Review
Report Review

Gifts for best friend
December 26, 2023

These make wonderful gifts that last thru the year. Exceptional quality and packaging. She loved them all!

Date of experience: December 26, 2023
Danielle J. Omaha Steaks Rep
over a year old

So happy to hear! This is the feedback we live for. You just WON Gift Giver of the Year!

Ohio
2 reviews
0 helpful votes
Follow Sheila F.
Unfollow Sheila F.
Share Review
Report Review

Delivery arrived in a timely manner and was appreciated by the recipient. However, since I signed up rewards, I get several emails per day from the company despite changing my email preferences.

Date of experience: December 25, 2023
Danielle J. Omaha Steaks Rep
over a year old

Oh no! Definitely not the experience we strive for. We make it easy and convenient to unsubscribe to our marketing emails! Just scroll to the
Bottom of an email from us and click on the “unsubscribe” link. You’ll be opted out of receiving any future emails other than those with order details. If you’re still receiving emails after unsubscribing, just send us a direct message with your email address and we’ll quickly remove you from our list.

Georgia
1 review
0 helpful votes
Follow Robert V.
Unfollow Robert V.
Share Review
Report Review

New customer
December 25, 2023

Order was completed on time as promised. Quality and taste were excellent.

Date of experience: December 25, 2023
Danielle J. Omaha Steaks Rep
over a year old

Cue the happy dance! This is the feedback we live for. Thank you so much for the 5 star review.

Michigan
1 review
0 helpful votes
Follow Bob B.
Unfollow Bob B.
Share Review
Report Review

Disappointment
December 25, 2023

I was a first time customer of Omaha Steaks. I purchased a package of over $270 worth of rib eyes, filets and chicken. Instead of receiving the filets, we received hot dogs. I called on Dec 24th and informed them of the mistake. They said we would receive the filets by Dec 28th. I then received an email asking me to explain the problem. I responded at once. I then received an email telling me they would respond to my issue within 24 hrs. I will never purchase from them ever again. The rib eye steaks were their "Reserve" meat. It is not worth the price. The steaks were not any better than my local butcher. When I spoke with them I could hear the TV on and people in the background. Dealing with them is like dealing with the three stooges. I hope the filets make it to my son. I will not hold my breath.

Omaha Steaks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 25, 2023
Danielle J. Omaha Steaks Rep
over a year old

We’re sorry to hear you’ve had a bad experience; your 100% guaranteed satisfaction is our #1 priority. Please send us your information via private message so we can make it right. We look forward to hearing from you.

New York
1 review
0 helpful votes
Follow Mary X.
Unfollow Mary X.
Share Review
Report Review

Perfect Christmas present
December 25, 2023

I ordered a small amount of our favorite items - just enough for the two of us. It made a perfect Christmas present for us.

Date of experience: December 25, 2023
Danielle J. Omaha Steaks Rep
over a year old

Sounds like a great Christmas! Thank you so much for the 5 star review. We appreciate your business and loyalty.

South Carolina
2 reviews
0 helpful votes
Follow James X.
Unfollow James X.
Share Review
Report Review

Disappointed
December 24, 2023

Everything was very good but the Filet mignons and the pork chops were filled with fat. They were so chewy, I threw them out. That was the first bad order I ever had from Omaha steak. This was a gift from my brother, so I did not save the order info

Date of experience: December 24, 2023
Danielle J. Omaha Steaks Rep
over a year old

We hate hearing news like this. We can still make the holidays merry for you though. Send us a private message and we'll make it right, we look forward to hearing from you.

Florida
1 review
0 helpful votes
Follow Kathleen N.
Unfollow Kathleen N.
Share Review
Report Review

A gift that keeps on giving
December 24, 2023

Awesome in every way
It is my go to gift for family
And they look forward to receiving Omaha steaks every year
Thanks for providing a gift that will always and totally be enjoyed

Date of experience: December 23, 2023
Danielle J. Omaha Steaks Rep
over a year old

Fun fact: grill marks look a lot like sleigh tracks! We appreciate your business and loyalty.

Pennsylvania
1 review
0 helpful votes
Follow Susan W.
Unfollow Susan W.
Share Review
Report Review

Great Gift
December 24, 2023

Parents loved the quantity, variety, and quality of the selection sent to them.

Date of experience: December 23, 2023
Danielle J. Omaha Steaks Rep
over a year old

So happy to hear! This is the feedback we live for. Thank you so much for the 5 star review. We appreciate your business and loyalty.

Michigan
1 review
0 helpful votes
Follow David P.
Unfollow David P.
Share Review
Report Review

The filet mignon was far from the best I ever had. I've had better from the local kroger. Taste was OK, but they weren't very tender. Burgers were good. Plenty juicy and tasty. I don't think you get the best with the promotional packages.

Omaha Steaks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 23, 2023
Danielle J. Omaha Steaks Rep
over a year old

We’re bummed that you didn’t absolutely love our filets! We proudly stand behind our 100% satisfaction guarantee. Can you please send us a private message so we can make this right? We look forward to hearing from you.

Arizona
2 reviews
0 helpful votes
Follow Samantha K.
Unfollow Samantha K.
Share Review
Report Review

My experience
December 23, 2023

I had ordered the combination that included the freeze dried chicken but none there also the pork chops were extremely tough.

Omaha Steaks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 23, 2023
Danielle J. Omaha Steaks Rep
over a year old

Samantha, we’re bummed that you didn’t absolutely love our pork chops! We proudly stand behind our 100% satisfaction guarantee. Can you please send us a private message so we can make this right? We look forward to hearing from you.

Florida
1 review
0 helpful votes
Follow Sherry M.
Unfollow Sherry M.
Share Review
Report Review

Perfect!
December 23, 2023

We've been customers for a couple of years now, so this year we decided to spread the joy and sent variety boxes to all four of our kids and their families. They really loved them…It was the perfect gift for all!

Date of experience: December 22, 2023
Danielle J. Omaha Steaks Rep
over a year old

Someone just won Gift Giver of the Year!

From the business

Since 1917, Omaha Steaks has delivered the world’s best steak experience with absolute consistency from right here in America’s heartland. That’s not something we say lightly. As a fifth-generation family business, our passion and our reputation are built on customer trust and earned through experience, shared values, and the relentless pursuit of perfection. That means steaks that are hand-crafted by master butchers to make people happier. It means precise aging for tenderness, a culture of constant innovation and self-improvement, and the development of better foods and better logistics that allow us to guarantee perfection in every single bite, delivered perfectly to your doorstep every single time.

Our customers trust us with dinner, with their families, with a gift for the most special of occasions. To gather around great food is tradition and love, and the Omaha Steaks mission is to deliver exceptional experiences that bring people together.


omahasteaks.com
Founded in 1917
Omaha, NE