Omaha Steaks
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Omaha Steaks Reviews Summary
Omaha Steaks enjoys a generally positive reputation, with customers frequently praising the quality and flavor of their products, particularly the variety of meats and the ease of online shopping. Many appreciate the prompt delivery and helpful customer service, highlighting personal shoppers as a valuable resource. However, concerns arise regarding delivery delays and insufficient communication about order changes, which can lead to frustration. Additionally, some customers express dissatisfaction with specific meal options and frequent promotional emails. Overall, while the company excels in product quality and service, improvements in communication and consistency are needed to enhance customer trust and satisfaction.
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Glad I received these as a gift and didn't buy the $100 package, had filets last night.so tough we couldn't even chew them! Save yourself money and buy meat from your local grocery. The WORST meat I have ever tried to eat. Ended up throwing them out.
I have ordered from them in the past and have been pleased with the service. This last order though the steaks where very tough and mealy tasting. I let them know and they did nothing at all to replace or refund the purchase. Won't shop from a company like that
Oh no! Definitely not the experience we strive for. Can you please send us a Message with your order number, so we can look into this and make this right? We look forward to hearing from you.
First order was a bit difficult on the computer for me. Other orders were made at an OS store and could not have been easier.
Thank you for the 5 star review. We appreciate your business and loyalty.
Wife loves the Faroe Island Salmon. I love the Halibut but too expensive for a senior citizen. Chicken stuffed with rice etc was awful.
So sorry to hear about the Chicken Stuffed with Rice. We stand behind our 100% satisfaction guarantee. Can you please send us a Message with your order number so we can make this right? We look forward to hearing from you.
So happy to hear! You just WON Gift Giver of the Year! Thank you so much for the 5 star review.
Well, I ordered the package with 4 Filet Mignon, but they sent only two + two lessor steaks. I was counting on 4 Filets. They cheated me so I won't be back.
Oh no! Definitely not the experience we strive for. Can you please send us an email with your order number so we can look into this and make this right? We look forward to hearing from you.
My experience was excellent, as it is every time I order. It arrives quickly, on time and is packaged properly.
Cue the happy dance! This is the feedback we live for. Thank you so much for the 5 star review.
Oh we have ordered 3 times this year from you. My granddaughters Christmas in Utah, our Christmas in Fla and now another shipment for New Years! You can't mess up with any purchase, from scalloped potatoes, to the targets, to Filets to simple lobster bisque! Its ALL GOOD, GREAT EATS! YOU SHINE when YOU SERVE OMAHA STEAKS at YOUR TABLE!
We're blushing! Thank you so much for the 5-star review. We are grateful for your business and loyalty. Thank you for letting Omaha Steaks be the star of your celebration!
Thank you so much for the 5 star review. We appreciate your business and loyalty.
Cue the happy dance. This is the feedback we live for! Thank you so much for the 5 star review.
Order earlier because when out of country beginning of December. Everything went well but getting calls while I'm overseas, not good.
So sorry to hear about the overseas calls. We will make sure to pass this feedback on. Thank you for the 4 star review and your business.
Problem with the order was solved quickly. Very personable representatives
So happy to hear! Thanks so much for your business and loyalty.
First time ordering from Omaha Steaks, every item had a great taste, order came on time.
This is the feedback we live for! Thanks so much for the 5 star review.
Cue the happy dance. This is the feedback we live for!
I was very pleased. I have already many times with you guys. I got one package from you and everything was thawed out and I called up and you guys send me a whole brand new package and I want to say thank you
Absolutely! So sorry about your first experience. Happy to hear we were able to make things right. Thank you for the 5 star review. We appreciate your business and loyalty.
Omaha Steaks has THE BEST customer service and company guarantee! I had ordered a Holiday gift pack for my Father and some other items. The package arrived as expected but it was short an item. I contacted Omaha Steak customer service and they were very pleasant and had the missing item shipped promptly. Now that's great customer service! Thank you.
Cue the happy dance! This is the feedback we live for. Thank you so much for the 5 star review. We appreciate your business and loyalty.
I accidentally typed in the wrong address (ex: 2607 instead of 2706) when ordering my steaks. UPS wasn't able to deliver them. I called Omaha Steaks and received NO HELP whatsoever! I couldn't believe it after spending hundreds of dollars on their steaks. They said it's my fault, they won't do a thing.
Oh no! Definitely not the experience we strive for. Can you please send us a private message with your order number, so we can look into this and make this right? We look forward to hearing from you.
I order gifts for my adult children and their families every year. Always appreciated and enjoyed. I ordered salmon as well as a variety package of meats for myself this year also. Enjoying every bite!
RSVP: Yum! So happy to hear you are a fan of our products! We appreciate your business and loyalty. Thank you so much for the 5 star review.
I received my order and was very disappointed. My 4 oz fillets looked like 2 chunks of meat stapled together and then wrapped in bacon. So disappointed.
So sorry to hear about your experience Ann. We stand behind our 100% satisfaction guarantee. Can you please send us a Direct Message with your order number so we can look into this and make this right? We look forward to hearing from you.
Ordered Christmas package for my nephew in Alabama. Checked order, same day. Realized it was going to my home. Called immediately. I was told it was corrected. Even received a confirmation. Then I received a email a few days before Christmas telling me it was going to my home, not to my nephew. Called and talked to a supervisor, explaining my problem. Told me that a label had been made and she could do nothing to help me. Needless to say this ruined my nephew and his family's Christmas. Will not order again!
Oh no! We are so sorry to hear this...we definitely dropped the jingle bell on this one! This definitely isn't the experience we strive for. Can you please send us a Direct Message with your order number so we can make this right? We look forward to hearing from you.
From the business
Since 1917, Omaha Steaks has delivered the world’s best steak experience with absolute consistency from right here in America’s heartland. That’s not something we say lightly. As a fifth-generation family business, our passion and our reputation are built on customer trust and earned through experience, shared values, and the relentless pursuit of perfection. That means steaks that are hand-crafted by master butchers to make people happier. It means precise aging for tenderness, a culture of constant innovation and self-improvement, and the development of better foods and better logistics that allow us to guarantee perfection in every single bite, delivered perfectly to your doorstep every single time.
Our customers trust us with dinner, with their families, with a gift for the most special of occasions. To gather around great food is tradition and love, and the Omaha Steaks mission is to deliver exceptional experiences that bring people together.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Oh no! Definitely not the experience we strive for. So sorry to hear you weren't a fan of the filets. Can you please send us a Message with your order number, so we can look into this and make this right? We look forward to hearing from you.