Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Omaha Steaks enjoys a generally positive reputation, with customers frequently praising the quality and flavor of their products, particularly the variety of meats and the ease of online shopping. Many appreciate the prompt delivery and helpful customer service, highlighting personal shoppers as a valuable resource. However, concerns arise regarding delivery delays and insufficient communication about order changes, which can lead to frustration. Additionally, some customers express dissatisfaction with specific meal options and frequent promotional emails. Overall, while the company excels in product quality and service, improvements in communication and consistency are needed to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Food arrived on time and service was great. The food inside was carefully packaged and will do business with company again
We are very happy with the meat package that we ordered. The customer service was excellent also.
Customers like you are pretty rare! Get it?
One relative suggested we give Omaha streaks when I asked what they wanted. So I just gave other relatives the same.
You obviously made the Nice List this year!
I sent them as Christmas gifts to four people and they loved the gift!
Proof that the best gifts arrive at your door, not under the tree!
User friendly website, quick process to order.
Love getting points.
Great feedback from recipients.
Nothing makes us happier than when you’re happy!
Our families received their gifts just as we requested they arrived as our requested date. Our families were thrilled with their wonderful gifts and enjoyed their meals on Christmas! Thank you very much!
Looks like it was a holly jolly Christmas this year! Thanks so much for the 5 star review.
I gave 2 gift sets as Christmas gift. Both recipients are very satisfied with their orders and have enjoyed some of the items.
You just got the gift that keeps on giving!
Great services and delivery
Easy shopping experience
Delivered on time
Also enjoying a gift of Omaha steaks from my family
#Lucky - Whoever sent that has impeccable taste. Thank you so much for the 5 star review.
I spoke with 2 different agents about my order and trouble with my my c.c. Card and they were extremely helpful! I love the food and service reps!
You’re making us blush, thank you so much for the 5 star review. We will make sure to pass this feedback on to our Customer Experience team.
I send these to my relatives every year for Christmas. They love it.
Proof that the best gifts arrive at your door, not under the tree!
Love the flavor of both and the portion size. The price is great for both items
Nothing makes us happier than when you’re happy! Thank you so much for the 5 star review.
Arrived as promised, packing was awesome and the first 2 meals were delicious. Can't wait to have more!
We think you’re pretty swell too, John! Thanks so much for the 5 star review.
Enjoy all the food and delivery is pretty quick. Only wish some portions of sides were bigger but otherwise the food is great
Customers like you are pretty rare! Get it?
Enjoyed cooking the meat that was tender and juicy. Better than the grocery store meats.
Thank you so much for the 5 star review. We appreciate your business and loyalty. Who needs grocery stores?
Had steak for new years and previously had a few hot dogs. Hope to indulge in the desserts soon. Will follow up soon with an oder of more meat
This is the feedback we live for. Thank you so much for the 4 star review.
My only concern was when I requested Christmas delivery, it was delivered immediately. Quality and service are terrific
Our elves are so skilled that they got your cooler packed and shipped out too soon. Even though it's early, we promise every bite is 100% DELISH! Happy to hear you enjoyed the quality and service. Hope to see you soon.
Excellent service. Very reliable shipping. Notifications every step of the way. Thanks!
You obviously made the Nice List this year!
Though the bacon wrapped filets were very good all the other meets were very tough and after spending this amount of money I would think they would he using better quality meets! The potatoes and apple tarts were a good Addition but did not make up for poor quality of t h e meets! Will not buy again and will make sure I tell everyone I know how disappointed we were!
Oh no! Definitely not the experience we strive for. We stand behind our 100% satisfaction guarantee. Can you please send us a Message with your order number, so we can look into this and make this right? We look forward to hearing from you.
We got 2 pounds of king crab legs and they were terrible. Don't waste your money. We had snow crab from Costco that was 500x better. Literally garbage. Thank God they were half off.
Oh no! Definitely not the experience we strive for. So sorry to hear you weren't a fan of our Crab Legs. We stand behind our 100% satisfaction guarantee. Can you please send us a Message with your order number, so we can look into this and make this right? We look forward to hearing from you.
A gift so excited to try these for the first time. Bacon wrapfilet were so tough. How disappointing!
Oh no! Definitely not the experience we strive for. So sorry to hear you weren't a fan of our Bacon Wrapped Filets. Can you please send us a Message with your order number, so we can look into this and make this right? We look forward to hearing from you.
Answer: Omaha Steaks is a well-established and reputable company known for delivering quality meat products. We have been in the business for decades, providing a reliable service. If you have any specific questions, feel free to share, and I'' do my best to provide helpful information.
Answer: Don't know, Don't care, I'm sure that all they care about was getting my credit card number and I'm sure they won't make it right!
Answer: Unfortunately, it's come to our attention that scammers are trying to impersonate us. Here's how to protect yourself: Don't click suspicious links or websites. Look for the following signs of a scam: Unrealistic discounts (like 90% off!) Mismatched logos or website addresses (URLs) Typos or grammatical errors No secure connection (no lock symbol or "HTTPS" in the address bar) Never share personal information through email. We'll never ask for your passwords or account details via email. Be cautious of emails and texts without a valid address or phone number. Legitimate companies will provide clear contact information. Stay vigilant! Update your security software regularly and use strong passwords. Monitor your credit card and bank statements. Enable two-factor authentication for added security. Shop with confidence at our official website: https://www.omahasteaks.com/
Answer: No,and I don't care whether they do or don't, in fact, this review is almost impossible to reply to, they must make it that way, they want 50 characters to even reply
Answer: A rep once told me verbally, then via email that a refund would be issued. A week or so later, nothing. I messaged customer service to inquire on the status of the refund and was told some correction would be made and the refund would be issued. Another week or two and still no refund to my account, however that same rep had sent me a follow up stating the funds would be in my account in there to five business days. Three to five business days later, still nothing but I waited an extra two or three days but still nothing. After some effort and back and forth and early morning phone calls I got through. At that time, if memory serves me correctly, the refund was issued and back to the card the order was placed from as well as additional golden biscuit or two, again, IF memory serves me correctly. One thing for sure, it took a lot of time, effort and waiting for that refund, but I eventually received it. I imagine you have to take into consideration that those online businesses get their share of dishonest squirrels exploiting the situation. It's always best to be as honest as you reasonably, honestly can be as one's sincerity often just naturally reveals itself or its opposite such as when unscrupulous people are up to shenanigans anyone can do without. I think they can usually tell, but it can take some doing on their part too.
Since 1917, Omaha Steaks has delivered the world’s best steak experience with absolute consistency from right here in America’s heartland. That’s not something we say lightly. As a fifth-generation family business, our passion and our reputation are built on customer trust and earned through experience, shared values, and the relentless pursuit of perfection. That means steaks that are hand-crafted by master butchers to make people happier. It means precise aging for tenderness, a culture of constant innovation and self-improvement, and the development of better foods and better logistics that allow us to guarantee perfection in every single bite, delivered perfectly to your doorstep every single time.
Our customers trust us with dinner, with their families, with a gift for the most special of occasions. To gather around great food is tradition and love, and the Omaha Steaks mission is to deliver exceptional experiences that bring people together.


Nothing makes us happier than when you’re happy! Thank you for the 5 star review.