Okra and MollyReviews 549

I've ordered birthday cakes for the past 3 years for my dog. I ordered one this year with two day shipping. I ordered Wednesday with a shipment date of Friday that I chose on the available ship dates on their shipping calendar. I received a text from customer service on Thursday that they would not be able to complete my order by Friday. The greeting and communication was very unprofessional. I was good I don't know why it gives California residents an option for shipping by Friday but we don't do that. That was basically the response. No greeting or explanation. No apology. My dog loves these cakes and I'm sad she won't get one for her birthday pawty this year. I am turned off by the indifferent customer service and sad I will have to find another place to get my dog's birthday cakes from now on.

We ordered a cute-looking cake for our dog's birthday and it arrived on time. But we were stunned when we opened it that it was hard as a brick...we thought it was a dog CAKE, with pet-safe ingredients, not a giant biscuit covered in a rock hard fondant (or concrete?)

On the day of the event my neighbors took turns hitting the cake with a hammer (for fun but also because it was too hard to cut with a knife) until finally we chipped a piece off...and unsurprisingly the dog refused to touch it. Can't blame him...who eats rocks, anyway?

Prior to the big day I reached out to their Customer Service equivalent to complain about how hard it was and they basically said 'too bad, so sad, go away'...

I am so happy I found Okra & Molly! Excellent customer service, the cake arrived on time and in perfect condition!

We ordered a cake at the last minute for our new puppy that was turning one. Shipping was fast, the cake was great and our girl loved it!

I recently had the opportunity to try the offerings from Okra & Molly, and while I was thoroughly pleased with the cake itself, I cannot help but express my deep frustration and disappointment with their service.

Let's start with the positives. The cake I ordered was an absolute delight. Its taste and presentation exceeded my expectations, leaving my taste buds truly satisfied. The careful craftsmanship and attention to detail in the cake's design showcased the bakery's dedication to their craft.

However, the glow from the cake was dimmed by the unfortunate experience I had with their service. It all began with a missed delivery date, which immediately set off a series of frustrations. To make matters worse, they managed to misspell my beloved dog's name on the cake. Distressed by these issues, I decided to reach out to the bakery via email to address the situation.

To my disbelief, the response I received lacked the basic courtesy of an apology. Instead, the tone of their message took a surprising turn – they started lecturing me. This unprofessional and dismissive approach to customer service left me feeling not only frustrated but also utterly infuriated. When dealing with such matters, empathy and understanding go a long way, and it was disheartening to see these crucial aspects sorely lacking.

In summary, my experience with Okra & Molly was a mix of delight and disappointment. The cake itself was a masterpiece of taste and aesthetics, showcasing the bakery's culinary prowess. However, the shadows cast by a missed delivery, a misspelled name, and an unsatisfactory response to my concerns left me questioning the quality of their customer service. As a customer who was ready to be won over by their offerings, I am left with a bitter taste in my mouth – a sentiment that, unfortunately, overshadows the sweetness of their cake.

Delivery isnt even close to delivery date.
I dont understand why they even have the option to choose a date.

We purchased the peanut butter and pumpkin balloon cake for his 3rd birthday and he absolutely loved it. He devoured it. The packaging was super cute! The only issue I had was that the large birthday ribbon I got, there was no way to put it on him. So I had to grab one of his bandanas to put it on him. Other than that, it was amazing and I'll be purchasing here from now on!

My dog loved the taste of his birthday cake. Placed my order on Wednesday for delivery Friday. Originally ordered a 3 tier cake. I immediately sent an email saying I forgot to choose fast shipping if there was a way I can pay the difference to arrive Friday. I received a quick response, and was told cake with arrive Friday if I do overnight Air (meaning will be shipped out Thursday morning Friday arrival). Unfortunately they did not have the middle tier so had to downgrade to the big dog size cake. After numerous emails back and forth, my cake did not arrive until Monday evening. So a cake prepared Wednesday night, paid for overnight shipping, arrived 5 days later. I could of paid regular shipping and receive the cake the same day. The employee did not state in any email that there would be a chance it would arrive late due to UPS shipment, said if I paid for overnight, it would arrive Friday. I would not recommend ordering a cake unless you order far enough in advance. As far as quality of cake and party supplies, my dog Frank and I would give that 5 stars. Quality of service, not so much.

I was nervous because I had never ordered a cake sight unseen. I ordered it in March for May 23rd. I was so nervous I even sent an email last week confirming I was in the queue (sorry). It was delivered today, which was so awesome and it was beautiful. I ordered it for a 12YO special needs bulldog and the owner got it and was so happy and SO WAS I! Thank you