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Office Depot

2.6

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Office Depot Reviews Summary

Office Depot's reputation is marred by significant customer dissatisfaction, largely stemming from poor customer service and operational inefficiencies. While some customers appreciate product availability and have encountered helpful staff, the overarching sentiment highlights frustrations with delayed deliveries, ineffective returns processes, and unresponsive customer support. Many reviews point to unresolved issues regarding order accuracy and lack of clarity in policies, leading to feelings of distrust. To improve customer retention, Office Depot should prioritize enhancing staff training, streamlining service processes, and ensuring accountability in their delivery and returns systems.

This summary is generated by AI, based on text from customer reviews

service
112
value
92
shipping
73
returns
74
quality
76

We monitor reviews for authenticity

Florida
13 reviews
100 helpful votes
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Very satisfied
February 23, 2015

I purchased ink. I had copies and faxed a few documents. The staff was very nice and helpful.

Date of experience: February 23, 2015
New Jersey
2 reviews
18 helpful votes
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I get all my office supplies here. Most friendly staff I've come across.

Date of experience: February 19, 2015
New Jersey
2 reviews
1 helpful vote
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Visit to store
February 17, 2015

The store personnel were most helpful. They listened to me which is very important if you are not young.

Date of experience: February 17, 2015
Oregon
18 reviews
40 helpful votes
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The store is nice
February 11, 2015

The store is nice. The prices are very high on some items. You would think they would
Comparison shop, but I guess the business secretary is spending a companies money
So it doesn't matter. It really does. Public is the shareholders funds, private is the
Owners. It amazes me how many people just don't sit down and compare from the computer.

Date of experience: February 10, 2015
Alabama
9 reviews
43 helpful votes
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Walked all over the store trying to find something, passed groups of employees having social conversations and no one asked me if I needed help even when I stopped by them and waited for a chance to ask for help. Went into OfficeMax and everyone who passed me asked if I needed help finding something. Even walked me directly to where the item was!

Date of experience: February 3, 2015
Wisconsin
21 reviews
25 helpful votes
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I usually get great coupons online and in the mail from Office Depot. I love using their web site, it's easy and fast. The discounts just make it a bonus. And great customer service if you need to chat or call them.

Date of experience: February 2, 2015
California
21 reviews
101 helpful votes
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Office Depot's printing services are easy to use. The associates are helpful and the prices are reasonable.

Date of experience: January 19, 2015
Washington
5 reviews
10 helpful votes
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We use this website to order all our office supplies. Timely delivery and good customer service.

Date of experience: January 18, 2015
California
2 reviews
0 helpful votes
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Not great for office supplies. Better to buy online

Date of experience: January 14, 2015
Texas
6 reviews
17 helpful votes
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Just had an order arrive and it's not what I ordered. They are good about returning things but c'mon, get your orders right. Next time I'd just go to the local OfficeMax and not order online from them.

Date of experience: November 17, 2014
India
5 reviews
5 helpful votes
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Few days ago my friend was suggested Officedepot.com for ordering office chairs. I have no experience from these types of site yet. Now I am very satisfied to that product from officedepot.com. They provide an excellent service for the customers. Now I am a star from my colleagues and so very happy to that.

Date of experience: November 4, 2014
Michigan
1 review
1 helpful vote
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GREAT CUSTOMER SERVICE!
September 30, 2014

GREAT CUSTOMER SERVICE!
I had already sent in my order before I had someone check it over for spelling etc. Of course there was a spelling error. I immediately got on their website and started a live chat session. I explained my situation and as soon as I did the employee said "No problem, rest assured that we will take the necessary steps to correct the spelling". Within 2 minutes they had everything fixed. That is some awesome customer service. I will definitely keep ordering from Office Depot!

Date of experience: September 30, 2014
India
2 reviews
2 helpful votes
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When I went to Nydiesel man, I was expecting to buy a decent looking truck for business. What I wasn't ready for was the extensive selection of high performing diesel trucks, all at affordable prices. Boy, it was hard to pick on one

Date of experience: August 25, 2014
New York
9 reviews
25 helpful votes
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I furnished my whole home office with items from office depot. I always looks for coupons/discounts to get great deals.

Date of experience: May 29, 2014
Florida
3 reviews
12 helpful votes
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Bought two office chairs, awesome deal! Just slow deliver.

Date of experience: May 6, 2014
California
16 reviews
25 helpful votes
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I really like office depot. It is very convenient to shop for what I need online. They have all the office supplies you could need. Their shipping is fast and reliable.

Date of experience: May 14, 2013
Florida
6 reviews
4 helpful votes
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Ordered usb which were delivered on time and packaging was excellent.

Date of experience: March 26, 2013
268 reviews
1800 helpful votes
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For our school's needs, I used to order things off of Officedepot.com and have them shipped to us in Guatemala. Thank god, Office Depot does well with letting you know what's in or out of stock so things don't get delayed or shipped separately, creating more trouble for us with our shipping company.

Date of experience: April 30, 2011
Illinois
1 review
1 helpful vote
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Be very careful when ordering software from Office Depot. Their website is very misleading. I ordered what I thought was the latest version of a certain software and when I received it, it was an upgrade from a previous version. The box and description shown on the website did not indicate that this was an upgrade. It didn't even come in a box. They are telling me there are no refunds on this item. So I got ripped off for $150.00. I will never order from them again. There are plenty of other office supply stores around.

Date of experience: November 9, 2010
Ohio
1 review
1 helpful vote
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Received catalogue L*******356 at *******. Called the 800 number & was given
Cust # ******* after confirming $200 total in order. Even gave 3 digit con-
Trol on reverse of m/c. Still unable to ship order to my home where bill has gone for 20+ years. Event had the nerve to say change my M/C bill address
Just for them. Staples will be happy I continue to order thru them. Why try to
Do business with Office Depot if you still must go to the nearest ******* store
If you get caught short in supplies for your office in *******

Date of experience: October 29, 2009