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Office Depot

2.6

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Office Depot Reviews Summary

Office Depot's reputation is marred by significant customer dissatisfaction, largely stemming from poor customer service and operational inefficiencies. While some customers appreciate product availability and have encountered helpful staff, the overarching sentiment highlights frustrations with delayed deliveries, ineffective returns processes, and unresponsive customer support. Many reviews point to unresolved issues regarding order accuracy and lack of clarity in policies, leading to feelings of distrust. To improve customer retention, Office Depot should prioritize enhancing staff training, streamlining service processes, and ensuring accountability in their delivery and returns systems.

This summary is generated by AI, based on text from customer reviews

service
112
value
92
shipping
73
returns
74
quality
76

We monitor reviews for authenticity

Illinois
24 reviews
24 helpful votes
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Never bought anything at this store because the items I was shopping for could be bought allot cheaper in other places.

Date of experience: April 28, 2016
California
39 reviews
20 helpful votes
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Another antiquated business that needs you to create yet another marginal internet account instead of using top-level single sign on SSO providers e.g. Google, Facebook

Date of experience: April 27, 2016
South Africa
4 reviews
8 helpful votes
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Fantastic
April 14, 2016

Fantastic place to purchase supplies for your home office.

Date of experience: April 13, 2016
California
4 reviews
8 helpful votes
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Amazing
April 13, 2016

I love coming to office depot. It feels like I am in a office managers dream when I come through and pick up new stuff.

Date of experience: April 12, 2016
California
17 reviews
7 helpful votes
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Horrible
April 11, 2016

Tried to buy a laptop from this store,, the customer service was horrible and their prices were way to high. I left and went to best buy instead.

Date of experience: April 10, 2016
Georgia
30 reviews
11 helpful votes
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Sales people
April 6, 2016

I fine that there sales people are very helpful answer any question that you may have about a items in a time mender

Date of experience: April 6, 2016
Virginia
4 reviews
0 helpful votes
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Pretty Good
April 6, 2016

Pretty good place to get school or office supplies.

Date of experience: April 6, 2016
Florida
6 reviews
1 helpful vote
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I have ordered many different, inks, photo paper etc on line from them and have been pleasantly surprised that every purchase was on time and correct.

Date of experience: April 3, 2016
Washington
12 reviews
41 helpful votes
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I always go to Office Depot for office and shipping supplies as well as computers. They have the friendliest staff and great quality products. From computers to office chairs to shipping supplies, Office Depot is the place to go. E

Date of experience: April 3, 2016
Wyoming
3 reviews
4 helpful votes
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Good for office
April 1, 2016

This is my first time buy something on Office Depot. Their price is fair, and they have good quality, Unique Style. I am very like them!

Date of experience: March 31, 2016
California
17 reviews
31 helpful votes
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I called HomeDepot to have my sign-in ID unlocked in my account. Unknowingly, I was transferred to the Philippines. Because I prefer not to provide sensitive information to them, I requested to be transferred back to the US. This did not happen! I called a different number to file a complaint, only be to answered in the Philippines AGAIN! I just ended that call! I will start buying paper somewhere else.

Date of experience: March 30, 2016
New Jersey
10 reviews
9 helpful votes
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Fantastic
March 29, 2016

I have a home office, whenever I need something I journey on over to Office Depot. It has so much to choose form and the customer service is amazing.

Date of experience: March 28, 2016
California
6 reviews
11 helpful votes
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Good
March 25, 2016

Plenty of office supplies to choose from, I have a small home office so it keeps me well supplied.

Date of experience: March 24, 2016
Oregon
3 reviews
17 helpful votes
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I started me plumbing business 3 years ago and on a whim swung in to get some cheap and easy business cards. Ended up ordering custom designed cards also and have reordered twice more. One of my orders had a typo and they re did the whole order at no charge and was quick about it. Also some invoices had some smudges on the printing and they re ordered them and let me keep the bad ones! Great service.

Date of experience: March 20, 2016
Maryland
19 reviews
26 helpful votes
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Terrific Bargains
February 29, 2016

I have bought two printers from Office Depot at unbelievable low prices. I order my stuff online and then pick it up the same day in their nearby store. They service what they sell.

Date of experience: February 29, 2016
Philippines
36 reviews
22 helpful votes
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Cool so far
February 29, 2016

Bought a some stuff here last week as a gift to a friend. Since he love DIY, I think of a good stuff to support of one of his project. Good so far!

Date of experience: February 29, 2016
New York
1 review
0 helpful votes
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This company uses sub-par delivery companies that show up in unmarked vans with no identification. The delivery person had me sign for delivery then only brought in part of my order and left.
It took me three days of calling their customer service number to finally get a refund for the product that was not delivered. Finally, I did not appreciate that their customer service line is outsourced to somewhere outside of the United States.

Date of experience: February 24, 2016
Texas
5 reviews
50 helpful votes
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Great office supplies
February 24, 2016

There is a very large selection of office materials. It is a great place with great products.

Date of experience: February 23, 2016
California
6 reviews
4 helpful votes
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The quality of the items are low and the chair I bought broke in 2 months!

Date of experience: February 21, 2016
Hong Kong
6 reviews
1 helpful vote
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Trend Packers And Movers in Mumbai Is Best Packing Moving service provide company. Safe And Fast moving Services.

Thanks

Date of experience: February 8, 2016