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Office Depot's reputation is marred by significant customer dissatisfaction, largely stemming from poor customer service and operational inefficiencies. While some customers appreciate product availability and have encountered helpful staff, the overarching sentiment highlights frustrations with delayed deliveries, ineffective returns processes, and unresponsive customer support. Many reviews point to unresolved issues regarding order accuracy and lack of clarity in policies, leading to feelings of distrust. To improve customer retention, Office Depot should prioritize enhancing staff training, streamlining service processes, and ensuring accountability in their delivery and returns systems.
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Office depot. Is a little on the pricey side but after experiencing staples website of disaster and unable to get cards and flyers, i went to office depot. They're on the A game. Office depot in Arundel Mills is horrible. Nothing prints And I've been burned twice. Then they tell you to call 1-800 number.
Every time I try to buy my list of supplies, Office Depot is always out of items I need and I have to drive to multiple stores to complete my list. I finally gave up and went to Staples.
I shop at OfficeDepot a lot. The people there are knowledgeable, helpful, and really good. I bought some mechanical pencils there that only work for one lead. The second lead won't work. I tried to return it and company policy won't let me. Policy does not allow them to track my purchases, and they wanted a receipt, but of course I didn't have it since I'd had the pencil for months by that point. Office Depot should learn from other stores how to track purchases.
I get decent prices and good customer support. Most items will deliver free to my home, saving the hassle of a trip to the store.
Purchased a printer, took it home, realized it did not have a fax feature. Took it back to the store unopened and they refused to take it back - within 24 hours of purchase. NEVER shopped there again. Donated printer.
OD has it all & a chair to sit in while you print it out.
Office always have a very good service... I like to buy here
Use to submit everything that I needed printed via the website and pick up from the store. Also purchased my printer ink from there until the store was closed. Now I have to go 38 miles to the nearest store. Would have given 5 stars had the store remained open.
When I need something for my desk I gong to this store because they have everything about office merchandise.
These people had the best price I could find in the area on the laminator we were in need of. Site mentioned that it was in stock and it was in the shop at the said price. Overall a good experience
Got a Great chair 4 my new desk Reg. $129.00 for $49.98... Love It!...:-)
I got the poster of my dreams! Thanks OfficeDepot!
One of my orders was damaged. I contacted customer support and provided evidence. They shipped a new item before receiving the damaged good.
Their product is high quality, kind of pricey, but the store is well stocked, sales every week, and very knowledgeable associates
When I wanted to upgrade my office, officedepot came to my rescue with the desired furniture. Thank you.
Office Depot is a great office supply store. However, I do not shop there unless I have too because they are insanely expensive. I usually use them for items I cannot wait for that I might purchase on line. They do have a good selection of products and they do offer business services which I have had to use upon occasion.
Went to copy some paper work had no clue what I was doing. So gentleman who was working helped me out. Was finished in no time. Thank you
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