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Office Depot

2.6

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Office Depot Reviews Summary

Office Depot's reputation is marred by significant customer dissatisfaction, largely stemming from poor customer service and operational inefficiencies. While some customers appreciate product availability and have encountered helpful staff, the overarching sentiment highlights frustrations with delayed deliveries, ineffective returns processes, and unresponsive customer support. Many reviews point to unresolved issues regarding order accuracy and lack of clarity in policies, leading to feelings of distrust. To improve customer retention, Office Depot should prioritize enhancing staff training, streamlining service processes, and ensuring accountability in their delivery and returns systems.

This summary is generated by AI, based on text from customer reviews

service
112
value
92
shipping
73
returns
74
quality
76

We monitor reviews for authenticity

Maryland
2 reviews
0 helpful votes
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Better Than Staples
September 7, 2016

Office depot. Is a little on the pricey side but after experiencing staples website of disaster and unable to get cards and flyers, i went to office depot. They're on the A game. Office depot in Arundel Mills is horrible. Nothing prints And I've been burned twice. Then they tell you to call 1-800 number.

Date of experience: September 6, 2016
Texas
7 reviews
2 helpful votes
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Always short on products
September 4, 2016

Every time I try to buy my list of supplies, Office Depot is always out of items I need and I have to drive to multiple stores to complete my list. I finally gave up and went to Staples.

Date of experience: September 3, 2016
Oregon
10 reviews
8 helpful votes
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I shop at OfficeDepot a lot. The people there are knowledgeable, helpful, and really good. I bought some mechanical pencils there that only work for one lead. The second lead won't work. I tried to return it and company policy won't let me. Policy does not allow them to track my purchases, and they wanted a receipt, but of course I didn't have it since I'd had the pencil for months by that point. Office Depot should learn from other stores how to track purchases.

Date of experience: August 21, 2016
Indiana
6 reviews
1 helpful vote
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Convenient.
August 16, 2016

I am a regular return customer. I like the rewards program.

Date of experience: August 15, 2016
Illinois
2 reviews
5 helpful votes
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I get decent prices and good customer support. Most items will deliver free to my home, saving the hassle of a trip to the store.

Date of experience: August 15, 2016
New York
5 reviews
1 helpful vote
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Horrible company
August 8, 2016

Purchased a printer, took it home, realized it did not have a fax feature. Took it back to the store unopened and they refused to take it back - within 24 hours of purchase. NEVER shopped there again. Donated printer.

Date of experience: August 8, 2016
Canada
30 reviews
25 helpful votes
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OD has it all & a chair to sit in while you print it out.

Date of experience: August 4, 2016
Mexico
4 reviews
0 helpful votes
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SERVICE
August 4, 2016

Office always have a very good service... I like to buy here

Date of experience: August 3, 2016
NL
2 reviews
0 helpful votes
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Good
August 4, 2016

Customer Service 5/5, price 5/5, order 5/5 = 5/5 :)

Date of experience: August 3, 2016
North Carolina
4 reviews
0 helpful votes
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Printing
July 30, 2016

Use to submit everything that I needed printed via the website and pick up from the store. Also purchased my printer ink from there until the store was closed. Now I have to go 38 miles to the nearest store. Would have given 5 stars had the store remained open.

Date of experience: July 29, 2016
Puerto Rico
12 reviews
0 helpful votes
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OFFFICE DEPOT STORE
July 23, 2016

When I need something for my desk I gong to this store because they have everything about office merchandise.

Date of experience: July 22, 2016
California
3 reviews
0 helpful votes
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These people had the best price I could find in the area on the laminator we were in need of. Site mentioned that it was in stock and it was in the shop at the said price. Overall a good experience

Date of experience: July 18, 2016
Florida
3 reviews
5 helpful votes
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Got a Great chair 4 my new desk Reg. $129.00 for $49.98... Love It!...:-)

Date of experience: July 18, 2016
Missouri
8 reviews
36 helpful votes
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Awesome service.
July 12, 2016

I got the poster of my dreams! Thanks OfficeDepot!

Date of experience: July 12, 2016
Turkiye
3 reviews
5 helpful votes
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One of my orders was damaged. I contacted customer support and provided evidence. They shipped a new item before receiving the damaged good.

Date of experience: July 2, 2016
New Jersey
6 reviews
10 helpful votes
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Great service
June 5, 2016

Faster shipping than if I went to the store myself...

Date of experience: June 4, 2016
Arizona
10 reviews
1 helpful vote
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High quality
June 2, 2016

Their product is high quality, kind of pricey, but the store is well stocked, sales every week, and very knowledgeable associates

Date of experience: June 2, 2016
KR
2 reviews
0 helpful votes
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Upgrading my office
January 18, 2021

When I wanted to upgrade my office, officedepot came to my rescue with the desired furniture. Thank you.

Date of experience: May 22, 2016
North Carolina
14 reviews
17 helpful votes
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Office Depot is a great office supply store. However, I do not shop there unless I have too because they are insanely expensive. I usually use them for items I cannot wait for that I might purchase on line. They do have a good selection of products and they do offer business services which I have had to use upon occasion.

Date of experience: May 22, 2016
Florida
2 reviews
0 helpful votes
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Great service
May 9, 2016

Went to copy some paper work had no clue what I was doing. So gentleman who was working helped me out. Was finished in no time. Thank you

Date of experience: May 9, 2016