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Office Depot

2.6

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Office Depot Reviews Summary

Office Depot's reputation is marred by significant customer dissatisfaction, largely stemming from poor customer service and operational inefficiencies. While some customers appreciate product availability and have encountered helpful staff, the overarching sentiment highlights frustrations with delayed deliveries, ineffective returns processes, and unresponsive customer support. Many reviews point to unresolved issues regarding order accuracy and lack of clarity in policies, leading to feelings of distrust. To improve customer retention, Office Depot should prioritize enhancing staff training, streamlining service processes, and ensuring accountability in their delivery and returns systems.

This summary is generated by AI, based on text from customer reviews

service
112
value
92
shipping
73
returns
74
quality
76

We monitor reviews for authenticity

Massachusetts
7 reviews
1 helpful vote
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COMPLETELY USELESS
February 8, 2017

I HAD GONE ONLINE AND TO FIND OUT IF I DELIVERED A CHAIR, WOULD THEY DELIVER, tHAT WAS A FEW WEEKS AGO. I WOULD NEVER GO BACK.

Date of experience: February 7, 2017
California
12 reviews
10 helpful votes
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I love this store
February 1, 2017

The employees are really well trained and looking to help you from the time you enter the store. They don't seem annoyed with helping you look for the product that is going to work for you. They also know about the differences in prices and quality.

Date of experience: January 31, 2017
Ohio
2 reviews
7 helpful votes
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Always the best price versus Walmart and others. Sorry Walmart this isn't a diss to you I just wish your prices were a little more competitive is all.

Date of experience: January 31, 2017
Illinois
4 reviews
11 helpful votes
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Quick, reasonably priced, made good on product delay. Would recommend their printing services to anybody.

Date of experience: January 8, 2017
Georgia
4 reviews
4 helpful votes
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My Favorite Toy store
December 28, 2016

Love this store anything for the home can be found here.

Date of experience: December 27, 2016
Georgia
5 reviews
7 helpful votes
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Sadly Overlriced
December 28, 2016

The just can't compete with Best Buy. I feel sorry for them. They are doing their best, but who wants to spend an extra $10 for everything.

Date of experience: December 26, 2016
India
2 reviews
0 helpful votes
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Best sevice
December 21, 2016

Every time i stay, every thing is great and good, hats off to the service team

Date of experience: December 21, 2016
Michigan
16 reviews
4 helpful votes
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Order errors
December 19, 2016

Placed a $1,000 order and received a multiple of wrong items and missing parts. Online customer service never answers. I also wanted to return part of the order and never received a return authorization. I'm stuck with these unusable items.

Date of experience: December 19, 2016
Minnesota
3 reviews
6 helpful votes
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They have everything you need in a business that requires you to document all of the organization & transactions. Whether it's shipping and receiving or customer service related. My only reason to the 3 star's is that you will pay for what your needs are.

Date of experience: December 14, 2016
Texas
20 reviews
116 helpful votes
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I ordered a folding table online. About an hour later I needed to cancel the order. Can't find the cancellation info anywhere on the site or the link to my order online. So I had to use their chat system:

"""Sasha: I have checked with that Anna I do see that the order has been moved to the warehouse so that is the reason you couldnt cancel it from your end
You: OK, can you please cancel. I just ordered it an hour ago.
Sasha: Since it has been moved from the modify stage and moved to the warehouse I will request our support team to cancel the order for you from their end
Sasha: May I know the best way to contact you please?
You: (my pho number) The order page says "Processing" so please contact them and give me a cancellation number, please.
Sasha: Thank you for the information
Sasha: Please hold on a moment
Sasha: Successfully I have processed it from my end Anna & this is your Request# *******. Have it for your future reference.
Sasha: Our support team will get back you with in 4 business hours shortly and will get you the confirmation""

Four hours later I called them back and got a cancellation number.

The next day I get an email saying my order has shipped.

I called then AGAIN and complained.

I was told to refuse the order when UPS arrived. I told the nitwit that UPS will leave the order at the door and it's not my responsibility to chase a driver down and refuse delivery.

After going into crazy $#*! mode, which always works, I got a full refund.

This is why I always buy from Amazon. No hassle, and easy cancellation of an order.

Date of experience: November 7, 2016
Texas
23 reviews
26 helpful votes
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If you have the money
October 17, 2016

They are kind of pricey but when they have sales you can buy many office supplys at agood price.

Date of experience: October 16, 2016
California
20 reviews
26 helpful votes
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It's sometimes quicker to order online and have them deliver to your business; so much more convenient than shopping in store. But, certain items come in certain packaging so if you're looking to only buy 1-2 of items may not be convenient and sometime item is not available at all online so you have to go to store. The link to rewards program easy to access on site and get info or copies of coupons/discounts to show cashier at check out. NO need to print out anything.

Date of experience: October 3, 2016
Texas
20 reviews
14 helpful votes
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Office Depot has almost every item you could need in an office, from furniture to paper clips. However, it does pay you to research what you're interested in before going in so you won't be confused by an inexperienced sales person.

Date of experience: September 26, 2016
NL
3 reviews
11 helpful votes
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Good Service
September 25, 2016

Good service. Purchased several supplies for my business for affordable prices and good quality but don't satisfied with the delivery. It didn't meet the deadline but I could wait, so it's okay

Date of experience: September 23, 2016
Honduras
6 reviews
2 helpful votes
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Grateful with Office depot
September 22, 2016

Great place to shop for Business supplies, even for your office they have allot of utilities you can keep at your office or business its great for allot of people that work in offices or own any kind of business, they have everything at very low prices affordable comfortable things. I always come here when i need supplies for my office also. Or for my kids school this is my first stop with no regrets..

Date of experience: September 21, 2016
Finland
3 reviews
0 helpful votes
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Great products
January 18, 2021

I love the pens and the note books! Very good quality

Date of experience: September 16, 2016
Mexico
7 reviews
2 helpful votes
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Artículos de trabajo
September 14, 2016

Es una empresa donde se encuentra de todo para trabajar

Date of experience: September 13, 2016
Oklahoma
2 reviews
21 helpful votes
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Office depot in my opinion is a good place to get small office stuff done. I use it to do lamination, printing, sending faxes etc... Unlike other big box stores the staff is well trained and available.

Date of experience: September 12, 2016
Nevada
9 reviews
18 helpful votes
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officedepot.com
September 12, 2016

I purchase items from the Nevada area. They always have a sell or reasonable items for 2 for 1 sale, the 10% off works well too.

Date of experience: September 11, 2016
NL
7 reviews
2 helpful votes
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Not many men know how to fix things but the one that do, go here.

Date of experience: September 7, 2016