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OfferUp

1.4

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OfferUp Reviews Summary

The overall reputation of OfferUp is marred by significant customer dissatisfaction, primarily stemming from poor customer service and account management issues. Users frequently report abrupt account deactivations without clear explanations, along with challenges in resolving disputes and obtaining refunds. Additionally, many customers express frustration with the app's glitches and the prevalence of fraudulent listings. While some users have had positive experiences with transactions, these are overshadowed by the negative sentiments surrounding the platform's reliability and support. The need for improved communication and user-friendly processes is evident to enhance overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
237
value
210
shipping
164
returns
150
quality
194

We monitor reviews for authenticity

Massachusetts
1 review
13 helpful votes
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Bunch of lowlife losers!
November 25, 2017

I've never come across so many lowlifes in one place! These idiots expect you to GIVE your stuff away! You already offer at ridiculously low prices, and they offer you 10% of that! Are these people serious? I pay good money for the items I'm selling. If they're looking for charity they should try salvation army! Unbelievable.

Date of experience: November 25, 2017
Pennsylvania
1 review
11 helpful votes
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Realized it was a scam and told him to f*** off. Reported it to Offer Up. Tried twice to review in Play Store without the "f" word. Both times my review was deleted.

Date of experience: November 13, 2017
Florida
1 review
13 helpful votes
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This site really is a waste of time. Okay, it's not OfferUp's fault, because they can't control who joins the site, but all but one of the OfferUp users I've dealt with were total A-Holes.

I've been selling on-line for 20+ years. I do my homework, and always price my items below fair market value, yet on OfferUp I constantly get low-ball offers well below half my asking price, even on listings where the price is firm. Then, after negotiating a price we both agree on, I either never hear from the Buyer again, or the Buyer schedules a pick up time and never shows up.

Again, this sort of stuff is beyond OfferUp's control, but I have no tolerance for inconsiderate people and this site is teeming with them, so unless you enjoy having people insult your intelligence and waste your time, just stay away.

Date of experience: November 11, 2017
California
1 review
8 helpful votes
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Offerup SUCKS! Don't waste your time because you'll lose all your work.
No method to re-post so lots of copy and paste, re-uploading photos, waste of bandwidth. No way to edit your posting on your desktop so very inefficient for serious seller who lists hundreds of items.
They deactivated my account because I changed my username from my real name to something more appealing, no warning.

Date of experience: November 10, 2017
Oregon
3 reviews
27 helpful votes
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The website intro and rules read well and is actually inspiring, but the follow through is nonexistent.

I went on looking for an item, then read all that and registered to sell some, but can't even download the app. Keep getting a loop that says wait 5 minutes. It's been 2 days, and I can't even get a response from the support department.

The reviews are mixed. Maybe this is why?

There are a variety of items that seem reasonable, and it' s a local market, which can be good, but lots of car and bike parts, which is a red flag, but they're all over Craigslist as well.

I'm already walking away because if I can't get a reply to a basic error message to finish setting up my account, what's the rest going to be like? If I download the app, are they going to want access to all of my private contacts etc like everyone else?

No thanks!

At least Craigslist works and is easy to use.

At least Craigslist is easy to set up...

Date of experience: November 2, 2017
California
1 review
6 helpful votes
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Complain
November 2, 2017

I bought Sephora's Cosmetic from Jennifer in the city of Manteca, when I sent a message to Jennifer to tell her that if she had more products she told me that in Offer Up all the sale is final and that she was taking a bath. I told her I would wait for her until she finished bathing and then she was more rude and threatened me and told me that if I did not leave her home she would call the police, she reported me and I reported her but William an Offer Up worker took me out of Offer Up and I can not buy or sell anymore but Jennifer can still sell on Offer Up because she did not get it out of the page, I have evidence of how rude Jennifer was with me and William just tells me that everything is under investigation, I'm very angry because they are not the same with everyone.

Date of experience: November 1, 2017
Florida
1 review
7 helpful votes
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My first few local purchases were great - no complaints or problems! The last purchase I made wasnt worth anything. Upon arriving at the sellers house, my picks were already boxed up & I got the bums rush. I was literally rushed out, a guy put the box in my car - without my being able to look at anything! Was given impression he was watching football & wanted to get back to his game. Once Home, I discovered the books were from 35 to 50 years old - the picture & frame had no glass! My own fault for not saying wait a minute so I can check things. Valuable lesson learned - check things out before you hand someone your money!

Date of experience: October 30, 2017
California
1 review
5 helpful votes
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Scam, BE AWARE
October 22, 2017

I will give ZERO star if I could. I bought a paint sprayer from Miguel Cabrarrera at Modesto, CA (now changed name to: Keith Johnson). He said it works great but when I tested at home, it doesn't even work. I called him and he agreed to give me refund. I took me over an hour to meet him up but he never showed up nor answered the phone. I spoke to his neighbor, they said his is a thief, steeling staff and sell them. Offerup can't even write review to a seller, BE VERY CAREFUL.

Date of experience: October 22, 2017
Florida
1 review
3 helpful votes
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Great
October 19, 2017

The only thing is some sellers they tend to forget they are selling used item once an item is not in it's original box it's used. They want to hold on to the item I understand they might have paid good money for some stuff but once you used it it's no longer new and it's not worth close to the price you bought it from the store. So I see some people complaining about not selling well y'all need to let go of the stuff. For those who are moving and selling their stuff either you'd have to trash it or give it away. You have the opportunity to sell it don't think you're gonna get close to the money you bought the item as new.

Date of experience: October 18, 2017
Massachusetts
2 reviews
5 helpful votes
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HORRIBLE HORRIBLE HORRIBLE. Kills me to give them ANY star! There is no customer service... they dont know jack about how to run a business. There upgrades are downgrades. This is how inept and STUPID the founders/owners whatever they are. Are.
When you try to delete an item OR edit it... the item pops up with a few options... and freezes! You can click on an option... not go back... or ANYTHING! You must delete the app... then go back and download it... EACH TIME! Try to contact them. They have to be ranked the worst site... HORRIBLE. HORRIBLE. HORRIBLE.

Date of experience: October 17, 2017
Louisiana
3 reviews
16 helpful votes
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No solution to my problems found
October 17, 2017
Updated review

I tried to register as a different user - same problems. I tried to delete app and re-load - no improvement. It seems that my problems with Offer-Up are my cellphone number related. So far no solution is found.

Date of experience: October 17, 2017

Good start, Crash landing
September 27, 2017
Previous review

I used app for a year. I liked it from the start. It is easy to use and effective. Great alternative to CL.
Till few months ago all old notifications disappeared, no new notifications, no messages, and no posted ads. Yes, I cannot find any of my ads,... old, new, none. App becomes useless!
I sent many requests for technical help. No reaction, no help. The customer support not exists. No phone number, no replies, nada.

Date of experience: September 26, 2017
Louisiana
1 review
6 helpful votes
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THE WORST!
October 16, 2017

IT SUCKS THAT I HAD TO EVEN GIVE THIS APP 1 STAR BECAUSE I WOULD'VE GIVEN NEGATIVE IF GIVEN THE CHANCE! NOT ONLY WAS MY FATHER IN LAW SCAMMED OUT OF 800.00 BUT I HAVE REPORTED THE ITEM AND PERSON SELLING AND SCAMMING PEOPLE OUT OF THEIR MONEY AND THIS SITE HAS STILL DONE NOTHING TO FIX THE PROBLEM, THEY WON'T TAKE THE OFFERS DOWN WHICH LEADS MORE PEOPLE TO GETTING SCAMMED! I AM SO FRUSTRATED AT THE LACK OF CUSTOMER SERVICE FROM THIS COMPANY ITS RIDICULOUS. IF YOU DON'T WANT TO TAKE RESPONSIBILITY FOR THE PEOPLE USING YOUR APP, DELETE IT!

Date of experience: October 16, 2017
Washington
1 review
5 helpful votes
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Ap is NOT fine!
October 15, 2017

My messages don't go through for weeks at a time. The first time this happened it was months. I thought everyone selling was just coincidentally flakey but then suddenly weeks of responses would start flooding my inbox, items already sold, of course. I don't need the head ache. Letgo and FB Marketplace work just fine!

Date of experience: October 14, 2017
Texas
1 review
2 helpful votes
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If I could pu a -1 I would I bought a exercise bike from some one in ******* zip it was broke so buyers beware all this $#*! people sake is not worth the effort go buy your $#*!

Date of experience: October 10, 2017
Virginia
1 review
5 helpful votes
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The app itself is fine, but unfortunately it seems most people just use it to kill time. They make ridiculous offers and sometimes even have a conversation with you about meeting times and places and then just disappear off the face of the Earth. Unfortunately this has been nothing but a waste of time for me.

Date of experience: October 8, 2017
Arizona
1 review
7 helpful votes
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This site is a waste of time. Most Sellers don't answer and just ignore your offers and questions. Not only that, but people price their stuff too high, and clearly from the endless pictures of item on dirty floor, nasty bedspread, or filthy stained carpet does not justify high price. Don't waste your time. Go on Ebay. It's still the best place to buy used and new stuff at great price if you are patient.

Date of experience: October 4, 2017
New York
1 review
4 helpful votes
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Letgo is better!
October 4, 2017

This app is easy to use but not much luck with it... people ask you questions in the middle of night and never get back to you... no serious buyers for me yet. Let go app is much better!

Date of experience: October 4, 2017
Pennsylvania
18 reviews
47 helpful votes
Follow b v.
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The app is easy and fun to use. Have yet to sell anything, though. As for buyer responses, you get very low ball offers, or people just messing with you. Had better luck with Craigslist. Also, I wish they would have a different chime for sales vs notifications. I guess it's to make sure you look at your phone reminding you of the app, because you're not sure if the chime your heard is indicating a sale or a notification.

Date of experience: October 1, 2017
Texas
1 review
5 helpful votes
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Nobody ever responds
September 20, 2017

I've been on this site for several months now, made offers, sent messages, and nobody ever responds. My views of this service are dwindling down quickly.

Date of experience: September 20, 2017
Pennsylvania
1 review
7 helpful votes
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Just another place
September 18, 2017

I read the reviews, and most were so poor. People not following through, bad offers, etc. Get over yourselves. It's a great place to post stuff you want to see. Keep an open mind and laid back attitude. If you are not willing to negotiate a price, go to eBay. This site has value.

Date of experience: September 16, 2017