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NZSale Reviews Summary
NZSale has a rating of 2.9 stars from 673 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NZSale most frequently mention customer service, store credit and commerce commission. NZSale ranks 1st among Flash Sales sites.
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Great quality products, at SO much more affordable prices!
I love that there is a variety of sales, and that I am able to purchase products that I would never before have been able to purchase, as you bring the world of shopping to ME!
I have found your return process no fuss and very easy.
I have confidence in what I'm purchasing is the real product. Love IT.
I have been using NZSALE now since it's inception. My ex-partner and I were VERY early adopters. We first started using OZSALE and having parcels sent to friends over there to forward on to us. Then the domestic site opened up, and we didn't hold back.
It has been about 5 years now, where I could honestly say that about 95% of my wardrobe has been supplied and updated, and then re-updated, via NZSALE. It's got everything, from corporate, to casual. Footwear, sunglasses, accessories... I even buy my toothpaste from here.
It sounds like I'm writing a paid advertisement for the site. But I'm not. I genuinely am sitting here at work writing this, dressed head to toe in clothes from NZSALE. Socks, shoes, belt, even my underwear. The only thing on me not from this site is my watch - and I've seen the exact same one listed on NZSALE since I bought it!
As you might be able to tell, I don't really have any complaints about the site and their service. If there was anything, I guess I could pedantically point out that there is often a lot of items (mainly from continental European brands) which don't quite conform to traditional sizing. But NZSALE will happily take these back in exchange for credit. So I really have no genuine gripes.
Keep up the good work team, and I'll keep up my wardrobe thanks to it!
Love your work,
Al
I have had a couple of faulty orders not at fault by NZ Sale, and a few enquiries. NZ Sale customer support team were very fast and efficient to deal with their responses and fixing product issues. A great site and reliable, polite, easy to deal with customer support team. Thank you NZ Sale for all your help! I will definitely be a customer for life
I have made several orders through NZSALE as I love the variety of quakity products you have on offer and usually alot of my favourite brands.
Ordering is simple. A great service all round.
Thank you.
I have used NZ Sale quite a lot and 95% of purchases have arrived on time, packaged well and just as described.
Thanks NZ Sale, I will continue to shop with you :)
I have had to return several items in the past for various reasons and have had absolutely no problems in doing so, online support always very helpful
Great selection of items at awesome prices. Have made several purchases and never had an issue
I hate going to malls. Hassle finding a park, then wandering around the crowded stores looking for Christmas gifts.
With NZSale.nz I just look through what's on offer online, then the items are shipped to my house. No fuss.
I love the range of products on this site. The shipping times are accurate. Prices are good and the site is easy to use.
Absolutely love NZ Sale, great products, great prices and everything you need on one site. Have recommended it to all my friends
I love shopping on nzsale been a costumer for a long time on and off. The only negative thing is the delivery won't turning up on the predicted days. Great costumer service as well. Overall I will definitely recommend it and have been recommending it to my friends and family.
All good from NZ Sale.nz. However I am concerned that the courier is leaving parcels in the letter box and not delivering to the door, which is what I'm paying for.
I find that sometimes. You have to wait a long time before you receive items you ordered. Also sometimes the sizing is out. Do hate having to pay to send things back when you know the sizes are not quite right Ends up you are paying for nothing
I have had issues with delays in returns - up to 2 weeks to process - this was even when I handed to return to staff instore. So when desired sales came up, I could not use my credit voucher. All my returns have been credited via a voucher - the issue was the long delay(well over 5 days).
The online staff don't personalise responses, they simply reply using stock standard replies, which is obvious and frustrating & occasionally they don't reply.
The selection of stock is good & generally returns are accepted with no problem.
The staff in-store are very helpful and knowledgeable - I go to Whangaparaoa and the staff are so helpful. It's just your online customer service letting you down.
The search facility online is great.
Hi Lucia, thank you for taking the time to reach us - I'm sorry to see that you've had issues with your returns being processed and with getting in touch with our online team. We would appreciate the opportunity to contact you and discuss your complaints further. We have your account details from your email address - we'll arrange to give you a call on Monday morning xx
New customer on the website and have only just put in my first order so can't give a very in-depth review. But impressed with the range of stock and sales the website hosts.
I love the range of products that NZ Sale sells. They are worth the wait!
I'd buy more if you had more promos on delivery cost, which gets in the way of smaller purchases. Maybe even having 24 hours instead of 1 hour to get a subsequent item or items for free delivery would be an improvement.
Great bargains are often could be found on the website, however sometimes shipping times disappoint, as to no updates of extended delivery dates for example.
Hi Mike, Thanks for sharing your feedback. Cheers
Getting what I want for little fuss and good value is becoming even easier. The range of products available is getting better and more extensive. I like how I can track the progress of my purchases too.
From the business
Nzsale is the leading online shopping club in New Zealand and your doorway to affordable designer fashion. Every day we host sales for the top fashion brands in the world. Nzsale members can access these sales and enjoy savings of up to 80%
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jane, thanks for your honest feedback. We work hard to minimze the time our customers have to wait for delivery, however in most instances working in the way we do is the only way to get the cheapest prices. Regarding returns, did you know that you can return to any of our NZSALE outlet shops to save on return postage? You may even be find your next best deal in store too! You can find all of our store addresses listed on our facebook page >> https://www.facebook.com/nzsale/