Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
NZSale has a rating of 2.9 stars from 673 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NZSale most frequently mention customer service, store credit and commerce commission. NZSale ranks 1st among Flash Sales sites.
We monitor reviews for authenticity
Really impressive selection with very good or pretty good pricing (depending on brands). Usually pretty spot on with delivery times and the customer service department are anyways in hand to answer any questions. Easy to buy from and return items. This is not a site you regret being a member of a month down the track. They don't hassle you with endless emails either. Generally a pleasurable, easy, worthwhile customer experience
I am impressed by the range and quality of lines on NZ Sale and have been able to purchase items which I had previously written off buying due to price. The only problem with the site is the extremely long delivery times and the highly inaccurate tracking. I've found a good rule of thumb is to add a week or two to the delivery estimate on the order list.
Very good. Customer service is great as are the products. It's great to be able to buy things that are not normally available in NZ, at great prices. Often things take a long time to arrive though.
Good customer service, good products at reasonable prices and easy to use website
Always have a good experience with NZ Sale and am able to get hold of good bargains and reliable shipping. Times vary occasionally
I have been shopping at NZ Sale for a few years now and have found it to be an excellent site for sale price goods. I do all my shopping on line and a big percentage of that would be on NZ Sale. It is great for good priced children clothes that I buy for my grandchildren. The service is great and there is very good options for seeing where your order is. I have reccommended this site many times.
Great low prices - shipping can sometimes take a while but each sale varies!
I love that NZ sale always has the best deals of any site. Plus the quality of products is really great! Makes it easy to shop for presents for people or Christmas without needing to battle the malls!
Great shopping, takes too long for delivery though
I love this site it has everything can't tell you the last time I shopped at retail stores
I have only brought off of your site afew times, but I have always received my gifts in good quality and condition. And prices are very good. And there are very good deals.
Apart from one wrong item shipped ( and that was sorted out), I have enjoyed great service with great products ordered from NZSale. Offers are always variable and discounts very reasonable.
I am very pleased with the products that I ordered. They are genuine and excellent in quality.
My experience shopping with NZSale has been great. I have picked up some very good quality items and on the very few times I have had to return something there has never been a problem to do so.
The prices here are excellent for the products sold. I have bought everything from electronics to clothes and shoes and have been thrilled every time. Delivery can take a while, but that is explained. No complaints from a happy customer!
Love the site, great updates only searching during the last 12 months. Goods arrive on time and been happy with everything to date.
I've bought a few things from nzsale. Always had a good experience. Great deals, good tracking system and their processes are explained clearly.
My parcel came 3 days later than I expected. I wasn't able to give it as a gift on our Christmas party.
Hello, Margie. I would first like to apologize for the delay in your order, and would also ask that you provide us with your order number here, so that I could look into this matter, and provide your feedback to the relevant team. Cheers.
Always a bargain and quality products to choose from. NZ Sale is the go to site for the best deals in NZ
Answer: Hello Michelle, Thank you for your message. Can you please advise the order number and I will help check on it for you?
Answer: Hi Jaroslav, thank you for messaging us. I am sorry for the delay. The order has been dispatched today and you can expect them soon.
Answer: Hi Akeneta, thank you for your message. The item has been dispatched and you can track the item on https://www.nzpost.co.nz/tools/tracking/item/LZ977707109NZ.
Answer: Hi Katey, thank you for your message. Could you please let me know the order number and I will check further for you. Hope to hear from you soon.
Answer: Hi Sheryl, thank you for your message and I am sorry to hear that you have not received a response for your queries. Could you please send a photo of the item received that shows the size to [email protected]. Please include the order number as well. Looking forward for your reply.
Answer: Hello Tania, Thank you for your question.To use a store credit, promotional code or voucher simply browse our sales: 1. Add your favourite items to your cart 2. Click "Äpply Voucher" at the payment details section 3. Select the amount you'd like to redeem which is available in your account during the checkout stage. From here, we'll deduct the value of the credit from your order. You can view your available vouchers and their expiry by visiting the My Vouchers section of your Account. Please note that vouchers can only be used on sales event items and not their postage. Any leftover or unused vouchers will be reinstated on your Account. Be sure to keep note of the 'use before' date that is listed on your Account to avoid missing out! Should you apply a voucher to your order and not complete the transaction, it may take our system up to 15 minutes to refresh and to return your voucher back to your account. Make sure you click on the voucher before you confirm payment as it's not possible to add a voucher after you've completed your order!
Answer: Hello Shipra, Thank you for your question. I apologise for the delayed reply. You can find our return policy here: https://www.nzsale.co.nz/ReturnPolicy.aspx?cid=10
Answer: Hello Oskar, thank you for your question. I apologise for the delayed reply. All information on product is available on the website under the product information.
Nzsale is the leading online shopping club in New Zealand and your doorway to affordable designer fashion. Every day we host sales for the top fashion brands in the world. Nzsale members can access these sales and enjoy savings of up to 80%


Hello, Campbell. We really do appreciate the insight you have provided, and the time you took out of your day to post this here. If you ever feel that the tracking for your order is not accurate, feel free to give us a call on 04 974 7258, as our team would love to hear from you, and give you a hand! That is what we are here for (: