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NZSale Reviews Summary
NZSale has a rating of 2.9 stars from 673 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NZSale most frequently mention customer service, store credit and commerce commission. NZSale ranks 1st among Flash Sales sites.
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Nz sales has provided a faster way of shopping with confidence and great prices.
I really enjoy receiving the email with products and going to the site and seeing affordable shopping. I love scrolling through the offers and purchasing them ( my credit card might not)
Always glad to see if Yu is the first time to buy the deals usually come back on offer
Love the range of products and more often than not the prices are unbeatable. It's very useful that the delivery timeframe is specified. On some items I've found there has been a lack of information provided in the description.
I have found shopping to be very enjoyable and easy with nz. Sale, I do not have a lot of free time and it is too easy to get everything I need on this site.
Fantastic deals.
Sharp prices.
Good service.
Easy to shop and navigate the web page.
Informative so you never miss out.
Will remain a loyal shopper.
Had offer of free postage with first order but was charged and when I asked was almost called a liar and made to prove the offer by sending copy of email advising free shipping, got a refund but no apology and very poor emails from people I dealt with, was not happy at all but hopefully service will improve
Shopping is a breeze & fantastic to be able to track your parcel every step of the way!
Outstanding all round. Love the ability to track my order and see when it is likely to arrive. On the few occasions I have had to return items due to sizing issues it has been easy and I have promptly received a credit.
Good variety of items for sale and usually good value too.
I have found that some items take much longer to get delivered than stated in the Terms and Conditions. Quality of goods can be unreliable.
Hello Roselle, thank you for taking the time to share your input via SiteJabber. I'm sorry to see that you've received some purchases that were not up to standard. If you'd like, please reach out Member Relations Team on 04 974 7258 and we'll do whatever we can to set things right! Xx
Very good site all experiences have been good... Easy to use delivery pretty good
I love this site. The value for money is amazing. I hooked on NZSale.
Easy to use.
Great products not sold in New Zealand.
Always arrive within the timeframes given.
When orders cannot be filled - refunds are immediate.
All round good experience.
The price was right, the process worked, the product met expectations, arrived in reasonable time, very Happy.
I love how everything is so cheap! Reliable and cheap shipping! Does take a while but not complaining as they stick literally everything I love at super cheap prices! 10/10 recommend
I have never had a bad experience. You deliver a great online shopping experience. And you listen to your customers
Ordered shirts which were suitable for a 10 year old that came from Hong Kong -Ted Barker
Skincare that was not good such a waste of money would like to take this place to go to
Fair Go - would be better off to go the the $2 shop. NZ SALE IS RUBBISH you should refund customers that can no use or products.
Dear Valued NZSALE member,
This is an automated message to advise that we have recently gained ownership to the NZSALE SiteJabber listing and now have access to respond to your review. Please allow us to take this opportunity to apologise for the delay in acknowledging your concerns and for the inconvenience caused by the issue you've raised in this review. NZSALE is dedicated to servicing their members and resolving any complaints or grievances. Should you have any outstanding concerns or complaints, please call our office on 04 974 7258 or Contact Us via your NZSALE account online.
Best wishes,
The NZSALE Team xx
I placed 2 orders on 15th of June, with delivery promised a couple of weeks later.
Nothing arrived and i chased them up a number of times, just to be told we are still waiting on stock, or we are still waiting on the warehouse to pack and it will be dispatched in 2-3 days.
On 15th July I received an email saying:
Unfortunately, we have encountered a stock issue and will be unable to fully complete your order.
The below items are no longer available
This was a month after i placed the order, obviously they had no intention of fulfilling my order, this is obvious by the delaying tactics and excuses they used.
So just held onto my hard earned cash for over a month.
To date i still have not received a refund.
I have purchased of nzsale.co.nz lots of times in the past and this seems to be happening increasingly regularly.
It has happened to me lots of times, but this is the limit!
They advertise a product for sale, take you payment for it, and a month later say sorry this isnt actually available.
Looks like they are advertising goods for sale they dont actually have in stock,
Dear Valued NZSALE member,
This is an automated message to advise that we have recently gained ownership to the NZSALE SiteJabber listing and now have access to respond to your review. Please allow us to take this opportunity to apologise for the delay in acknowledging your concerns and for the inconvenience caused by the issue you've raised in this review. NZSALE is dedicated to servicing their members and resolving any complaints or grievances. Should you have any outstanding concerns or complaints, please call our office on 04 974 7258 or Contact Us via your NZSALE account online.
Best wishes,
The NZSALE Team xx
From the business
Nzsale is the leading online shopping club in New Zealand and your doorway to affordable designer fashion. Every day we host sales for the top fashion brands in the world. Nzsale members can access these sales and enjoy savings of up to 80%
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Anne-Marie, thank you for taking the time to share your experience with NZSALE. I apologise that you felt our team was insinuating that you were not entitled to the free postage promotion, upon further investigation, it appears that there was an internal communication breakdown where our Member Relations Team was not notified of this new promotion. We would appreciate the opportunity to review the messages you have received so that we can further improve the quality of our responses. Could you please email me through any account, message or order details to [email protected] for further review. Looking forward to hearing from you. Cheers, Blake.