Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
NZSale has a rating of 2.9 stars from 673 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NZSale most frequently mention customer service, store credit and commerce commission. NZSale ranks 1st among Flash Sales sites.
We monitor reviews for authenticity
I had a good experience in terms of options and prices however, there were some delays in items shipment.
Delivery should be more faster. Overall very good experience
I have found NZ sale great. I enjoy the option of some super sales and the free shipping on most items for the nest hour but it does tempt me to buy more! It would be perfect if I could get the product a bit quicker.
I enjoy the different range of items for sale and are at great prices. When I do go to get things a lot of the time they are sold out- to be expected when the products are good prices- so that's not so bad. It's the time for delivery that really grinds my gears. Sometimes it can be up to 2 months wait- I do try to buy as much in advance (birthdays etc) but most of the time the delay in shipping has meant that the day has been and gone. This has now stopped me from buying so many gifts for others from the site as i can never guarantee when it will be delivered. If the delivery had better timing - I would be giving this a 100% thumbs up.
When I find a sale that I am interested in. The process to purchasing is so smooth and quick. And as for the number of sales to pick from. There is usually something that is for me. Returns are easy. But I have only has to do this once
Order a lot from this website. They have great products at amazing prices and their outlet shops are amazing. However some orders take a very long time to arrive but they're always in good shape and quality when they arrive. NZsale is definitely my favourite online store and I would highly recommend it
Good shopping experience with Nzsale would be even better to have more physical shops around central Auckland
Shopping with NZ sale is ridiculously easy, I like that I can shop at any time of the day and be guaranteed good bargains on anything I buy. Items usually arrive very quickly, and are of good quality and live up to the expectations seen on the website. I also really like the "track my order" section so I am constantly updated on my order, where it is up to in the processing stage and when I should be able to expect it.
I always look forward to receiving my parcels. Only ONCE has there ever been a mistake made... but it was remedied promptly and my money was refunded.
Mix of awesome and average shopping great range and great sales did have a parcel ho astray help desk sorted in end but communication with the help desk was lengthy but the sales are still tempting and I guess mail does go astray a concern that once leaves NZ sale delivery not guaranteed so would not now be spending large sums on an order that may or may not arrive
Hi Tania, Thanks for sharing your experiences please feel free to call the customer service line in future if you need assistance with any orders. Cheers
I received my goods in good time and they were exactly what was promised. Very happy with the purchases
Generally very good, any problems have been sorted out quickly.
Shopping internationally from the comfort of my home
I gave 4/5 review to indicate how I am happy about the services since my first purchase in nzsale. The product range has variations and easy to search specific item you've looking for. However there was one product that was not checked before sending the package to me. I can't use it despite the refund.
Amazing deals, Great variety, occasionally lengthy delivery. Sizes could be explained more e.g. a chart with country conversions. Could have more buyers picks or gift for x ideas.
I have bought a few things from nz sale and they have always turned up on time and easily tracked by courier. When i did have one mistake it was sorted within a couple of days. Great service
Purchased a Mac foundation and received it in good condition and on time as well!
Awesum app on my phone. Bargains galore every week... makes it very easy to shop on the go rithout goj v near shops. Perfect..
Answer: Hello Michelle, Thank you for your message. Can you please advise the order number and I will help check on it for you?
Answer: Hi Jaroslav, thank you for messaging us. I am sorry for the delay. The order has been dispatched today and you can expect them soon.
Answer: Hi Akeneta, thank you for your message. The item has been dispatched and you can track the item on https://www.nzpost.co.nz/tools/tracking/item/LZ977707109NZ.
Answer: Hi Katey, thank you for your message. Could you please let me know the order number and I will check further for you. Hope to hear from you soon.
Answer: Hi Sheryl, thank you for your message and I am sorry to hear that you have not received a response for your queries. Could you please send a photo of the item received that shows the size to [email protected]. Please include the order number as well. Looking forward for your reply.
Answer: Hello Tania, Thank you for your question.To use a store credit, promotional code or voucher simply browse our sales: 1. Add your favourite items to your cart 2. Click "Äpply Voucher" at the payment details section 3. Select the amount you'd like to redeem which is available in your account during the checkout stage. From here, we'll deduct the value of the credit from your order. You can view your available vouchers and their expiry by visiting the My Vouchers section of your Account. Please note that vouchers can only be used on sales event items and not their postage. Any leftover or unused vouchers will be reinstated on your Account. Be sure to keep note of the 'use before' date that is listed on your Account to avoid missing out! Should you apply a voucher to your order and not complete the transaction, it may take our system up to 15 minutes to refresh and to return your voucher back to your account. Make sure you click on the voucher before you confirm payment as it's not possible to add a voucher after you've completed your order!
Answer: Hello Shipra, Thank you for your question. I apologise for the delayed reply. You can find our return policy here: https://www.nzsale.co.nz/ReturnPolicy.aspx?cid=10
Answer: Hello Oskar, thank you for your question. I apologise for the delayed reply. All information on product is available on the website under the product information.
Nzsale is the leading online shopping club in New Zealand and your doorway to affordable designer fashion. Every day we host sales for the top fashion brands in the world. Nzsale members can access these sales and enjoy savings of up to 80%


Hi Hana-jane, thanks for your review! We understand It's hard to patiently wait for deliveries, the struggle is real! While you wait, did you know that we have a number of NZSALE outlets around both islands open most days, ready for you to shop till you drop? Our outlet locations are listed on our Facebook Page, so be sure to check it out! https://www.facebook.com/nzsale/