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NYCOptics Reviews Summary
NYCOptics has 41 customer reviews and ranks 144th in the Sunglasses category. Common review topics include credit card.
First I never received a receipt to send to my insurance company. $400 and nothing. Second -my frames arrived 3 weeks late and without lenses. They said they would ship Fedex and did not. Their customer service were never able to get me my lenses.
My transaction started in January and it's now mid-June. I lost $279.
All communication was by email. Initially, "Samantha" helped me along the way; the company shipped a pair of frames after about a month, which were the wrong size. I returned the frames immediately and the company said they would keep looking for the right size. After a while, I figured out the right sized frames were unavailable. Then they just strung me along for a few months without a refund; after a while, "Samantha" never even bothered to reply to my queries. I feel like an idiot.
Dan
Portland, Ore.
Buyer beware. This is a group of websites-- they all have the same address in Brooklyn or similar ones. It's a scam operation.
Beware of NYC Optics. I reported my incident to the authorities who have told me that NYC Optics are under investigation for online fraud through their website and ebay transactions. They will charge your credit card, never send your product, and fight you tooth and nail to keep the money. They wont however take any calls or respond to your emails. Don't go down this path. TOTAL SCAM!
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BUYER BEWARE when dealing with NYCoptics. This is a SCAM. Do your research before you give them your money!
This company operates even worse than an online fraud. I ordered a pair of sunglasses more than a month ago. Immediately after I received them I contacted them asking them for an RMA to return the item unused, in its original packaging. Since then, it has been a nightmare dealing with such unprofessional business. They constantly send emails saying that they will process the refund but they never do. (I got emails from Samantha S.) A few weeks ago I got fed up with this company and said that wanted a full refund and will not accept charges for restocking fees; they replied indicating that they will process my request immediately. As of today, (more than a month since I contacted them for the refund and 1 month since they received the return), I have several email from this company promising to address my request, but I don't have any product (it was promptly returned) and my credit card has not been credited either. In short, BUYER BEWARE, DEAL WITH THIS COMPANY AT YOUR OWN RISK, and assume sales are final when you buy from these guys. They are very unprofessional and have proven to have questionable ethics,... at best!
I purchased a pair of glasses frames from NYOptics. They happily charged my credit card and never sent the frames. They also did not reply to my email. Don't know why there site is permitted to be online still.
They took my money and NEVER delivered the product.
They don't respond to calls or emails.
DO NOT BUY FROM THEM!
There are so many reasons I am giving them five star reviews. But I would say original product and competitive price. The model I ordered was not in stock any where but they had it in stock. Thank you!
I purchased a pair of eyeglass frames from them. I didn't care for them, I had no idea when I returned them for an exchange they were going to keep my initial purchase amount, & also the $9.95 I sent to cover shipping of the new frames out to me. They claim customer service is a priority. They never answer their phones, their live chat is non-existent. They don't even have a store, it's just a p. O. box in some shipping store. The only person I had the total misfortune of dealing with was an idiot by the name of Samantha Stein.
I've been shopping online for years never had a bad experience until now--guess I was too trusting. I can confirm that this site is a fraud, and like others notified my bank. The phone number the vendor gives the bank for the transaction is a fake number, and the contact number at the website just gets you to a voice recording and then disconnects you. No response to e-mail. FYI, this site (calling itself NYC Optics, but really Popular Optics Inc.--if you place an order you'll get a confirmation e-mail from both) has an F rating with the Better Business Bureau.
They will take your money. You will never receive your glasses. When you call you will hear what sounds like a professional recording telling you to wait for the next customer service representative and then you will be cut off. If you try to chat with them online you will always find them offline. If you email you will not get a response. I have notified my bank's fraud dept.
I am not an employee, I have much better than a fifth grade education, my "Engrish" is just fine, and I was very happy with my glasses.
I wanted designer frames for less than $400 and NYCOptics had the best price I found on the frames.
I wanted the thinnest lenses so that my pretty designer frames would not slide down my nose due to my strong prescription.
They were not inexpensive but they were exactly what I wanted, and they were less expensive than the other sites carrying the exact frame I wanted.
The prescription is right on.
Some people may be unhappy with their experience but they should not accuse everyone who is happy about theirs of being liars.
Scam! Dont buy anything from them... All the 5 star ratings are written by themselves... comments with 5 stars have few similar comments as well. Scam! Scamm
Haha, all the 5 star 'reviews' are hilarious, the Engrish is terrible! If you're gonna try a scam and build a pretty good looking website, at least invest a bit of money to make your fake 5 star reviews sound a bit more legitimate! This has scam written all over it!
Site lies about inventory in stock. Charged my CC and told me frames were coming from manufacturer - but I know the manufacturer discontinued this style two years ago. SCAM!
With all due respect people, before you purchase from this "company" take note that all the "positive" reviews are written from a person with either a fifth grade education or someone who doesn't speak English very well, perhaps a foreigner. For crying outloud this website is a total scam. Nice try buddy!
STAY AWAY! This business is a scam. They will take your money and not send you your glasses or give you a refund. These people are criminals and are currently under investigation.
I admit, I was skeptical after placing my order. And not having a number to call was making me very nervous. But every time I sent an email, they answered it within 24 hours and I always received and answer to my panicky questions.
Today I received my glasses and I am so excited. They are perfect and real. What a great price. I am so happy about my purchase.
I really get confused every time, whenever I come close with the collection of nycoptics.com and pick up multiple numbers instead of taking one or two.
There are copious number of websites are there, but there are very few like nycoptics.com who can really help you out of their fabulous collection and also the good shipping, and even after purchasing they would guide you with their customer care services.
