NovadabReviews 74

Made a Holiday order for my wife and daughter for stocking stuffers. Place order 11-29 and shipped 12-Delivery got lost by post office in NYC/NJ and never delivered. When reviewing deliveries realized never received it and emailed/called customer service. Worthless customer service...did not confirm and re-ship order. No information, no follow up. I understand shipping is out of their control, but the lack of service is what bothered me the most. I am sure they were insured so the only thing they lost was a customer. They said they would replace the items with anything listed. I did tell them if they could not fill the order as ordered to refund my money which they did (4 days after request). What made me mad was their customer service did not even provide me any information. If they are out of stock, tell me...did not attempt to even try to ship items before Xmas with a week to go. If Novadab would have just given me customer service (information), I would not have been pissed off! Thanks for letting me vent.

I had purchased from Novadab prior to the pandemic and was satisfied. This year I purchased a necklace that is for a little girl not a woman. The web site did not mention it was for a child. I have had no response to my emails to their support address. Their phone number rings without any answer. I will never purchase from them again. There is no way to return the merchandise.

I ordered a pair of sunglasses in September but they have never been received. I contacted Novadab and gave them the order number and USPS tracking number and they replied giving me the tracking number that I had given them in my request. They just indicated it was my problem not theirs.

I needed something that will help me pull off an outfit for a formal event when I came across Novadab! I saw their analog watches and it is beautiful! I definitely got to have it and I did!

Thanks to Novadab and PowerBuy, I got my item in a lesser price! I just clicked the purple button upon checkout, shared the item to my friends through social media and got a lesser price for the item! That simple!

You should try it too! It's amazing.
Double thumbs up!

This is the second time I buy from them and I was not disappointed. Beautiful jewelry at amazing prices is great. This time i bought 5 different sets of jewelry all of which surpassed my expectations. They have tons of different styles of which i have gotten several different ones for my girl friend and she has loved all of them (as have I when I checked them). They are also very attentive if you have any inquiries. The coupons they offer make this an amazing buy for a university student like me with not many funds. I highly recommend them, I truly hope they stay in business long.

I ordered several items and one of the necklaces came broken. The string of beads on the one side was completely unraveled, and all of the beads were in a pile in the bottom of the bag. Completely unacceptable. Given how the items were securely packages, I don't think it fell apart during the shipping. I think this was a very cheaply made necklace that unraveled on it's own. The day I received the package, I reached out to the company asking for a refund or a new necklace. It has been almost a month and I have heard nothing. Awful customer service, and crappy jewelry. DONT BUY!

Handled well after a few emails. Personnel very polite, offered alternatives and will be refunding my money. Very happy as end result. They turned a negative into a positive which was wonderful. Very happy with the product and delivery time as well. Kudos on good business practices.

I ordered a beautiful necklace from this site. It arrived quickly and I was extremely happy with it. I wore it once and when I went to take it off it got stuck on my shirt and I probably caused it to break. I emailed their customer service asking if I could return it to be fixed... I sent them pictures of the necklace. Instead of me mailing it back for repair, they sent me a brand new one! Beautiful pieces of jewelry and outstanding customer service. Treat yourself and purchase from them

I bought a Christmas necklace which didn't arrive in time for Christmas. The necklace is just ok, but I don't like the fact that I had to pay an extra $2.63 in postage to pick it up at the post office. So I ended up paying $9.62 for a necklace that weighed about 4 oz. Their jewelery might be cheap but they make it up by gouging you for shipping. I emailed them about this before I picked up the necklace and got no answer, terrible customer service! Obviously, they don't give a crap what you think. I will never buy another thing from this company. Wish I would have read all the negative reviews before I purchased from them. Never again, can't believe they have ANY repeat customers.