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NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Ordered several items to complete wood burner install. Parts were correct but shipping was very slow. Items were not processed for shipping for 4 days. Then placed on fedex ground which took another 10 days. Beware if you need items shipped quickly!
Customer support was very helpful. After sending in diagram, all parts described made sense and was priced out and shipped in a timely manner.
Excellent service and customer help. Very customer friendly.
I was very frustrated that I could not return the item before they shipped it. They wanted to charge a restocking fee and shipping fee which was more than half of the value of the item.
Dear Sibylle, We are very sorry for this experience with our company and understand your frustration.If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Told associate what I had and part I needed!He sent me a picture to compare with,Matched up perfect. Fire place works great now. Fast service
Wrong item accidently shipped but correct item was shipped within days of error notification and all freight expenses were bourne by the company
Customer service and products were excellent. Wish the return window was a little longer but that's on me and not NE. I would highly recommend Northline Express for any wood stove needs.
Website was easy to navigate and had no issues. Takes a variety of payment methods. Decent shipping time.
Fast shipping and good quality, cleaner working good! Thanks!
Easy to check out and you cannot beat free shipping
We were looking to replace our fireplace with a buckstove insert and after some hefty quotes we started researching fireplace blowers we found this site and decided to try the 4 pipe blower...Love it! We have an open floor plan with high ceilings and this blower warms it right up.
Yes you can hear the blower but by no means is it loud or intrusive, the fan speed is a nice steady flow of warm to hot.
We love it and definitely recommend product.
YOU HAVE WHAT I NEEDED
I HAVE A VERMONT STATE RESALES TAX NUMBER
**************F-01
Unfortunately the item came in two pieces. The manufacturer made one of the female joints without its full radius, the joint came apart in transit (assuming Northline wouldn't).
Dear Robert, We are very sorry for this experience with our company and understand your frustration.If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
YOU HAVE WHAT I NEEDED
I HAVE A VERMONT STATE RESALES TAX NUMBER
450-030356517F-01
Easy website to use - especially love the huge color swatches for the high temp paint, easy checkout, easy using paypal, thank you!
I bought a fireplace brush, it is cheaply made and of poor quality. I would not buy it again.
Dear Doug, We are very sorry for this experience with our company and understand your frustration.If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
I ordered a pine bellow for my husbands birthday- Absolutely beautiful! Good quality and quick shipping. Happy to support a USA made company!
New to this company, very impressed with quality and value of my purchase. Fast shipping. Will be a "go to" resource.
I wouldn't deal with this company ever again. I cancelled my order after then dragging their feet and didn't send it out for almost two weeks. I sent an email to cancel order and then they shipped it out 8 hours later. I wanted a refund but they aren't answering my emails.
Dear Kfir, We are very sorry for this experience with our company and understand your frustration.If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mark, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at [email protected] and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.