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NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Easy to filter the paint I was looking for & easy checkout.
Product received long after advertised days. When i finally received it, ( about 6 weeks after I ordered it)I had to put in 2 screws where it was missed on product. The product ( mantel) was otherwise well constructed.
Quick and easy! Item was well packaged and as described.
I ordered about 10 pieces for a wood stove chimney install. The flashing came folded in half in a box that was too small. I had to massage the sheet metal flat to make it work. Very poor idea to fold up flat flashing that costs over $100. Also, the chimney support box was not square at the intersection of the square base and round tube connector. It was riveted improperly with half the rivets not going through any connecting material. Rather than hassle with added shipping time/costs and the dread of a return, I fixed it myself. Maybe buying local is better?
Dear Stu, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Costumer service excellent, received damaged pipe via fedex, called and received new replacement in few days. Returned one item received quick refund. Friendly service,
Pipe looks good
I ordered too small. I need a bigger rug. I thought I ordered a brownish color but this is jet black. It is a nice rug though.
I hope the product is good. I bought a fireproof rug from a different company and it was AWFUL. The quality was so bad.
The company communicated each step of the process, and my bellow arrived as expected!
Easy to order. Arrived promptly. Easy to assemble. Beautiful design and shape. Perfect for our hard to fit arched fireplace. Thank you!
One bottle arrived with the lid loose and had leaked….big mess. Other than that the service is great and so is the product. Recommend this company
Very easy to use website Personal assistants and customer service were amazing. Had we not missed our roof braces this review could easily been a ten. Thank you to the Northline staff.
The product I ordered was just as described.
Very pleased with NorthlineExpress, ordered on Monday received the product on Friday.
I had no problem. I am pleased with the purchase. The screen is of durable material and I know I'll have for years to come.
In today's hyper aware customer service and satisfaction, the fact that I waited 14 days to receive my order is absolutely terrible! I could have easily bought my grate at a regular retail store, if I had known that shipping/transit was going to be so bad.
Dear Mark, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Found what I wanted at a good price and it works great!
On time arrival in sound packaging - great service
Quality items (fireplace bellows) quality service and timely delivery for two separate orders.
Your web site offered ten dollars off my order but declined to honor the coupon code. Otherwise experience is good and will look forward to receiving item.
This item was easy to order. It arrived quickly. It does exactly what it needs to do.
Order process very easy. Product fit perfectly and was easy to install.
From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Gary, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!