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NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Package was in perfect condition when left on porch. We were not home when delivery was made so contact with delivery personnel.
Found what I was looking for though I am not sure it will work for my needs because of the lack of pictures of the product. No specific pictures of where the broom would connect to the handle. I needed threads. I assumed there weren't any, but it would have been nice to see a detail picture. The picture that was there did not allow you to zoom in to better see what was there.
Ordering was easy and delivery was prompt. A good experience.
Nice fairly thick rug to put in front of our wood stove.
It's mainly so the kitties can lay in front of the stove and bake their brains out, in the comfort that have become accustomed.
So far all three kitties approve!
The material is thin. Probably all made like that these days.
It was easy to search for what I needed. The quality of the products is excellent. The items arrived in a timely manor and were not damaged.
Not in love with the Durablack product by Duravent. Paint burns off and stinks up the house.
My fireplace screens came in at the time I was told but they came in in pieces. Now that they are together I think they will work just fine.
Below is what Northline Express indicates is their Guarantee. This is not true. We purchased the Spitfire Fire Place Heater. The product does not have enough air movement to keep the fire going longer than 5 minutes. Our firewood is 3 years old and clearly very dry. After trying for days, a number of different ways to keep the fire going. We found it just doesn't work. When calling Northline Express and speaking with Amanda, we were told that the fire stay lit was not their problem. And if we used the product at all it is not returnable. I asked Amanda how I would know if the product worked or not if I didn't try using it. She only reiterated that was not their issue. They actually expect me to pay the $600+ for a product that does not work. The product is bad and the experience with Amanda even worse. Don't buy, or trust this company.
Guarantee
NorthlineExpress has an A rating with the BBB and we have a policy to keep the customer happy even if we lose money, it just makes life easier. When you call our company you'll talk to an individual who is always looking out for your best interest. We take pride in making customer satisfaction our personal responsibility and we stand behind each and every product and guarantee them with a promise that your order will arrive free from manufacturing defects and ready to improve your quality of life. Our products are returnable for 30 days after the date you receive your merchandise and are fully guaranteed by the manufacturer. If for any reason you are not satisfied with your purchase, our friendly customer service representatives are standing by and are eager to help you in any situation. We are here to take your calls Monday –Friday from 9AM-6PM, also on Saturday from 10 am -3pm EST. We are always available 24/7 on the web.
Dear Gloria, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
The grate was way overpriced for its low quality and poor functionality
Dear James, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Well organized site; will use again. I received my completed order within 3 days.
Great company to do business with. What I ordered came in sooner than expected. It was exactly what I ordered. I had ordered the same thing from another seller and got a rebuild one. Which only lasted 3 months and the company wouldn't do anything for me.
Second big project using north line. They make it easy! Had a few extra parts afterwards that were not needed, but not worth it to send them back. Some items were damaged upon arrival as well. But that's the world we live in today.
Second big project using north line. They make it easy!
From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Robert, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!