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NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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I contacted NorthlineExpress via the online chat reference some chimney pipe and joints for a pellet stove install. The customer service rep was extremely helpful and directed me to the items needed for my job.
I get half my order and then they say the last two remaining pieces are going to be probably 30 days out unacceptable they should have told me from the start that they couldn't fulfill the complete order
Easy to navigate and complete the purchase especially for us old coots.
This part was as you said not perfect.
I drilled out the Wells and flattened the parts so they fit properly. Replaced the Wells with screws.
Thanks
It's been a pleasure to purchase from Northline. So easy to find what you need on their website.
Both the driver and helper were great and gladly deposited the heavy bundle where I needed.
Easy to navigate website and informative. Didn't open package, so I don't have much else to say.
I purchased this product because it was listed under the FDA approved surgical masks. The material might be good, but it doesn't do me any good if the nose bridge does not seal well and there are gaps on both sides that leak air. I'm very surprised that this product is FDA approved.
Dear Ruth, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Easy to use would use again could use better instructions
The product worked as described. It looks like we have a new stove top.
Large selection quality products. Easy to order and receive in a timely manner.
Easy to find the correct stove pipe that works for me, thank you!
Read my review of the roof brace kit incomplete of all its parts that cost $187
Dear Mike, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Easy to use. Works as advertised. Game changer for dealing with logs, especially with those on the ground.
They had the best price on the product I ordered and fast free shipping
Excellent, packing was outstanding, product was as advertised.
Website was easy to use and find what I needed. Ordering was a snap.
I have already used you product and i and very satisfied with it. Thank you very much.
TO SAY MY WARRANTY ON A GRATE IS GOOD AS LONG AS I DON'T LET THE HOT ASHES BUILD UP AROUND IT, IS LIKE SAYING A LIFE-TIME WARRANTY ON A BOAT IS GOOD AS LOMG AS I DON'T PUT IT IN THE WATER; AND I FIND THAT RIDICULOUS.
Dear Thomas, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Product arrived in a timely manner and was just what we were looking for!
From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Blair, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process the order and get it shipped out of our facility as promptly as possible and we deeply apologize for this inconvenience and appreciate you bringing this to our attention. We appreciate your feedback very much, as it helps us do better.