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NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Im still waiting on my complete order to arrive. I expected it to take a while. I am pleased with the parts I have received. They seem to be high quality.
Purchased $1900 worth of chimney supplies to complete a job for a customer who relies on their wood stove for heat. It's been just coming on 2 months since purchase was made and still do not have all the supplies. Customer is irritated with me, understandably so, and still not having proficient heat in their home with temperatures dropping below freezing. Have called customer service repeatedly to no avail. I DO NOT RECOMMEND PURCHASING FROM HERE. There are numerous other companies around that get your order to you within a week at the latest.
Dear Cody, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process the order and get it shipped out of our facility as promptly as possible and we deeply apologize for this inconvenience and appreciate you bringing this to our attention. We appreciate your feedback very much, as it helps us do better.
It was more than easy doing business with Northline and delivery was very fast. Will definitely keep going back.
As the first time buying from Northland I was very skeptical of what to expect. I needed all the piping and roofing parts for my wood fire oven. Northline had the best prices by far so I was concerned with service. All of the items shipped quickly which was a good sign. When one of the 60" double wall stove pipes was delivered the top of the box was open. After pulling the pipe it was dented up. This was a UPS issue not Northline but I didnt know how it would be handled. I called Northline and they told me not to worry, a new one would be ordered and they would take care of the UPS claim. The new item was ordered and shipping info was sent less than a week later. AMAZING service! The experience was so good that I checking out what else they sell. BTW, I never give reviews but this is def review worthy.
Don't hesitate. A great company to get fireplace products.
We love our iron steam pot and trivet. Thanks for having these nice products. Happy Holidays to you and yours.
Sabrina & Dean Floudaras
I just want to say THANK YOU to customer service for helping me throughout the past week. Super pleased, will share the experience.
No fuss no muss …. Measured my stove … came across North line express …. Had exactly what I was looking for …. Looked other places non had the size I needed… ordering was easy … shipping fast
Still waiting for crutial parts to come in. No word yet. Now it's starting to snow. I ordered over a month ago. Having to inventory parts and do additional tracking after pay over $1700 for your product is not acceptable. Clearly you won't do it.
Dear John, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at [email protected] and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.
Worried about shipping. Kits don't come with everything.
I love the design of the rug and it is thick and of great quality. I highly recommend this company as the shipping was quick and the rug arrived when promised.
Easy and fast. Good chat customer service when I was checking the status of my order
Unprofessional, left house a mess.did not wear appropriate clothing or gear and no appropriate cleaning tools. Did not put a cover around fireplace opening while cleaning and soot got everywhere. Never again
The promo I saw on the website said $10 discount for purchase $100 or more but my discount in the cart was only for $5. Other than that, everything was great - it was an easy shopping experience.
It was quick and easy, I wish more online orders are this easy.
Mixed up my order. Listed contact never got back to me.
Eventually got a refund but wanted the product which is out of stock. Coincidentally out of stock last year also.
False advertising?
Will never order from them again.
Dear Willoughboy, we apologize that the item you are looking for is out of stock or currently backordered. We understand that this is very frustrating. Please contact our Customer Service Department at [email protected] and they can supply you with an in-stock date or suggest a substitute item. We are diligently trying to keep items in stock during this rough period of supply chain issues, and we thank you for your patience. Your feedback and comments help us to do better.
Everything straight forward and followed easily through the steps.
You have send my order very fast,everything came, it seem to me very good quality, have not used it yet
Thank you
Albert
From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Joseph, We are very sorry for this experience with our company. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at [email protected] and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.