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NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Love the carpets, so rich in color and well made! It thick, and sturdy.
Excellent products and service. Quality manufacturing and ease of installation
So far, so good. I hope I ordered all I needed and didn't buy parts that were not required.
Not happy with Northline, they refuse to send all my products to one addrees, however they are quick to take your money Nd provide confusing emails that make no sense.
Good communication and while the shipping isn't as fast as Amazon it was still acceptable
Had lots of trouble signing in to my account. It would not take my password. Had trouble resetting my password. Took way longer to do my shopping than it should have.
They had the color I needed at a reasonable price.
Delivered to wrong address and had to drive to wrong location wasting 45 minutes.
Site was easy to navigate. The items purchased were Christmas gifts, so I can't yet comment on their quality or performance.
Does not stand behind delivery, do not recommend. I am having to file a small claims case in my local courthouse for help.
Do your own research. Pipes are proprietary. I did not know that.
Problem not resolved. Must add more characters to satisfy length requirement.
Dear Mario, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at [email protected] and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.
Shipping through Estes is horrible. The product has been at their terminal for more than two weeks and their customer service department just keeps saying they sent an email to the terminal. I was also disconnected 3 times after waiting 20 minutes on hold.
Dear David, We deeply apologize for the delay in our Customer Service communications. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Very satisfied with product & delivery………………………………………………..
I tried to reach you by phone and after a 10 minute wait I went to the internet. I requested a call back leaving my name and number. No response after several hours thus I went to the internet
Good clear web page and quick chat response to double check thesize and type confirmation
I ordered a 6 inch 25 foot double walled flexible chimney pipe on October 29. I did not receive any shipping info about my order. I thought maybe they don't do that. However after a week and a half went by and I did not receive my item, I called the company. I talked to a computer and was sent my shipping info. The item was supposed to have been delivered November 2nd, as it was shipped October 30th. It appeared to be stuck in Hutchins Texas. So I called again to talk with someone. A lady was very helpful and investigated my order only to find it had been lost. She offered to cancel my order and refund my money or have another one sent. Needing the item, I asked her to send another one. This was all on the 14th of November. The lady told me I would be sent another shipping email when the new chimney shipped. I received an email 2 days later that my order had been lost and the vendor was sending me a new one. Thinking the item would be shipped immediately, as it was last time, I thought great! However, 4 days after the email about it being lost and 6 days after the initial discovery of the lost item, I still hadn't received any shipping info. So I called yesterday, the 20th, to find out what was going on. I explained everything to the lady again, she informed me of what I already knew, that my order was lost and another was being sent. I informed her that my window for getting this thing in was diminishing. Then she became irritated with me and with a very obvious annoyed tone and reluctance stated she would check with their vendor to see what was going on. Hence my bad review. I get that things are out of your control in terms of a lost item. However figuring out why the new item is delayed is basic customer service. I was not at all nasty when telling the lady my predicament and do not feel my inquiry into the situation was at all unreasonable considering the fact that my prior order was shipped the day after I made it.
Dear Willem, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at [email protected] and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.
I have not received this item yet...It is snowing in Utah, I really need this piece.Can,t you guys get this simply stove pipe shipped to me.I NEED IT BAD.IF YOU CAN,T SHIP ---CREDIT ME BACK.So I can get set up for Winter.You asked me for a review...HERE IT IS
Dear Randy, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at [email protected] and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.
From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Dana, We deeply apologize for the delay in our Customer Service communications. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!