On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
This is described as a 12" strap but the diameter is 14". I had to return (cost me $52 to mail back) and reorder what you describe as an 8" strap to get a 12" diameter. Weird and annoying.
I had some question about the size and got help right away on the chat. Perfect size, great service, sturdy build and very quick delivery
Ordered pipe because it said it was in stock. After i ordered and got an email conformation that said everything was shipped, only part of the order showed up. Now it is still showing in stock but i am having to wait on the manufacturer to ship it directly from them?
Dear Adrian, We deeply apologize for the delay in our Customer Service communications. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Ordering was fast and easy as was shipping and receiving the product. The rug was described as barnwood, but was much lighter in color than expected, but the rug laid down well and performs great. Thanks!
First time ordering from this company. I appreciated the discount and free shipping. I had never heard of a fireback before, the guy that cleaned our chimney told us about them! The cast iron fireback sure helped hold the heat! I would highly recommend them and Northline Express!
When shopping with northline the website is very user friendly and product descriptions are exceptional so it is easy to get what you want and get it done right!
Ordering was simple. Price was good. Shipping took way too long. Should have checked Amazon first. They have the same item with similar pricing and 2 day shipping.
Pipe came in crushed from shipping within a week new pipe was already at my house!
Good product fast shipping only needed 12' of pipe. Wish it was available in a shorter length. Install was pretty easy
Ease of using website and ordering. Excellent pricing
Always use northline for gel fuel... never disappointed yet
Like the "No paper labels" on cans to worry about
Order 6" diameter adjustable wall strap for stove chimney. Diameter of the product is 10" so it did not fit. When I called to return and order the right product told I would need to pay shipping back, a restock fee, and the cost of their shipping to me. If I would have done that it would have given me little to no refund on a product that is not advertised properly. Beware of any purchases from this company. No customer service. Their lose because I have 10 stoves to install this season
Dear James, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
They charged me an exorbitant rate for shipping. It did not cost that much to ship
Dear Customer, we understand that not offering Free Shipping for your order is frustrating and would like to apologize for this inconvenience. We invite you to review our policies regarding Free Shipping here https://www.onlinestores.com/shippinginfo.html and hope that this addresses your concerns. Thank you for your feedback as we strive to do better and serve our customers promptly.
First off product is as expected and worked as planed. While checking out I could not get my discount entered so I contacted support and they did not even read my request just said you need to be logged in. That's it. I told them I was but it kept saying invalid. 15% is not a ton but it's something I should have received. I did try again but got no reply.
Order process was quick and easy. The documentation matched what I needed and what was delivered.
Website is easy to use, find what I was looking for
From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jill, we apologize that this product does not meet your expectations. We will share this information with our team and invite you to review our return policy https://www.northlineexpress.com/return-policy.html. Thank you for shopping with us, we appreciate your comments as it helps us do better.