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NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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I had ordered two pieces of stove pipe.
FedEx showed delivery of both boxes, however only one box had been delivered.
I called customer service about the issue and they got in touch with FedEx about the missing box.
They immediately sent out a replacement, while trying to figure out where the missing box went.
Best customer service I have received, highly recommend this company!
The log storage unit arrived on time and was very easy to install. I hope that my Amazon points were applied.
I have ordered a lot of stove pipe from Northline and have had a great experience with this company.
The website says it may take 4-6 weeks to receive a hearth but mine arrived in less than 2 weeks.
Fast, easy and affordable no problems. It was worth it for our needs.
It was good and quick. The first order was damaged and replacement was easy via email and quickly replaced.
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I ordered similar products in the past from other vendors and they never came packaged properly. As a result, I kept receiving damaged products. This time around, you guys did a fantastic job packaging my material. It arrives way faster than expected and in mint condition. Thank you!
Easy and excellent process. Super fast shipping. Great customer service. Very easy to deal with. Would deal here again. Top quality product!
Great customer feedback about the type of product to use for the inside of my fireplace Prompt email responses
Easy, Quick, Reliable. The process to buy was easy the shipping was quick and super reliable service.
North line is a great place to buy parts for your stove. Their employees are always very helpful
The product was fairly priced. The delivery was prompt. However, I had to do a small repair and a fair-sized modification. The spot welds off the cap were mostly gone. Therefore, I had to drill holes and put screws with nuts. The size quoted was the cap, not the base opening. As a result, I had to do some extensive modifications to the cap.
Easy access. Good selection of items. Great customer service. Good communication on the product that I selected, giving a great estimate when it would arrive.
Same gel fuel containers at the best prices anywhere available online.
Pretty happy with price and how fast it arrived. That said, there was some damage in one corner. Maybe was dropped during transit, yet box didn't appear damaged so I wondered if was known to be damaged and shipped anyways. The thing sits up on top of chimney, on top of house so damage can't be seen, but still.
The product came. The timely matter was boxed very nicely. Thank you very much.
From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Pedro, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!