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NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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The original was on the website but was in back order with no eta for delivery.
Second time purchasing from Northline and no complaints, pricing didn't go up much at all in a few years, order was shipped quickly even during the holidays when you would expect delays. And received the correct products.
Very pleased product arrived in good condition within a reasonable time.
It took over two weeks to get my item. When it was supposed to take 3-4 days
Dear Tony, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
My order was processed and shipped out without any major issues. I will be sure to buy here again! Thanks!
Easy to purchase and everything was well packaged. Shipping was quick. I would highly recommend them.
Thank you!
Seamless— from online research to delivery everything went smoothly and quality product delivered timely and in perfect condition
Found this product quite easily on the website. Shipping was on time with updates. The part was of good quality. No issues
Thank you for carrying products I can't find in my local hardware
The soot removal and glass cleaning products work great.
After looking at many different sites, I ordered Johnny Beard fireplace bellows from Northline Express at the very best price to be found. The process was easy & convenient, the delivery on time & the experience very positive. I would order again from Northline Express for our fireplace needs.
Fast and efficient and courteous. The transaction was done on-line but did telephone to get an estimated delivery date. Received the info immediately.
My order came to me packaged with care in a timely fashion. I called customer service for help with a question and they were fantastic and thorough. I came away from the interaction with a clear understanding and with the information I needed. Overall it was a great experience shopping here.
I made a mistake on the order and they promptly took care of it.
I found you pack things very well. And it's reflected by the shipping charge.
Package came quickly with free shipping. Have not used it yet.
The rods came and look heavy duty, I still am awaiting the brush which was sent 11 days ago and has been hung up in UPS due to snow storms and a flood of Christmas packages. It is supposed to be out for delivery today. I am eager to try it because my chimney needs to be cleaned.
Order arrived quickly with no issues. Hearth rug looked just like the online picture
It is too early to rate this item. It has to last - no other grate has….
From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Cedric, Thank you for bringing this error to our attention. We have a dedicated Web Development team who will receive this information to improve your experience with our website. We apologize for the inconvenience this error has caused you and appreciate your patience as we work to resolve this issue. You feedback helps us do better, we appreciate your comments!