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NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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I emailed customer service to CONFIRM that only the rear rail was supported by a leg as was pictured in the product image, and that no leg was on the front rail; the returned answer was, yes, that's correct; I specifically desired NO leg on the front rail due to an ash dump access issue; the grate arrived with TWO legs, one back, one front. I don't particularly like that the short sides have no "lip" on them to keep the longer sections of wood from dropping down onto the firebox floor. Please look into fabricating the full Vestel 400 Series again. That series grate (29.5 x 27.5 x 14.75 with 5" feet on four corners) worked perfectly for 57 years and I may look into sistering the cracks together. However, only two sizes larger are available. So, I've found an inexpensive replacement that will do until I get my original repaired.
Ordered my items easily and then realized some of my information was incorrect. Called customer service and talked to a live person who was very helpful and spoke clear English. She corrected my problem with one call. FANTASTIC!
We had a lot of questions upfront about what pipe and how much to buy. Customer service was a great help. They exceeded my expectations!
Quality item, easy ordering and fast delivery! Just what we needed for a Christmas gift.
A beautiful Beard bellows now completes our fireplace tools. I also bought a new poker and 2 flue handles. They are beautifully made and arrived as planned. I will buy from NorthlineExpress in the future.
Overall experience was great fast shipping and great products. Will order again. Thanks keep up the good work.
I have been looking forever for 3/8 inch gasket and finally found it right under my nose in Rutland! Thank you!
My product arrived less than a week after I ordered it and in perfect condition.
My shopping experience was most satisfactory. That's all I have to say but I have to keep typing to meet the character limit which I have met now.
All the info and guides for chimney pipe for our woodstove were very helpful in planning and prep, and then purchase/shipment were all very quick and easy. Haven't done the full install yet, but all the duravent items look very durable and great quality. Can't wait to get it all going!
I'd been looking to buy a new set of fireplace tools. I wanted them to match the woodstove set. I was so pleased Northline Express had them. They are of very high quality.
The website was extremely easy to navigate, I found exactly what I was looking for, and the price was excellent.
Placed order received part of order and had to wait another week for other part,refunded a whopping $6.99 gor inconvenience
Dear Richard, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
All good. Will be back, I don't like that you make me type 50 characters. Bad UX.
A great selection of beautiful pieces and wonderful customer service!
This was backup Christmas gifts and I thought it would take too long to arrive in time for the holiday. It arrived within the same week I ordered it.
From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear beth, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!