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NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Shopping experience was great. Received the item on time with no issues encountered.
Got what I ordered in a timely fashion. Would recommend them to friends.
Prompt delivery.Nice rug but Returned in a one day turnaround.
From start to finish, exceeded all expectations. Communication was excellent and was helpful throughout the entire process.
Beautifully made; love that it's real wood, brass, and leather. A hard-to-find gem!
I went with the vendor after trying the regular places and not finding what I needed. Northline had the part I wanted at a decent price and got it to me via a reputable shipper and within an acceptable timeframe. I would 100% recommend and show again here.
Response was great, I had asked to trade for a different style from stainless steel to just a black pipe that didn't happen so I can't really use it and that sucks, so I will not use them in the future
Great product! Good quality firewood cover! On sale great price and fast shipping.
NorthlineExpress is the only provider we look to for our fireplace needs. A curated selection of products instead of the endless options at big Etailers. Prices are very fair.
After making an order customer service tells me they will ship in 5-7 business days. Poor business model in my mind. Then to place this review they want me to write one hundred 100 words. I wrote what was needed to be.
Hello, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at [email protected] and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.
This made a great gift that should last a lifetime. Really high quality and beautiful work done with the work. Top notch stuff, thanks y'all
I had a eight inch cap on the pipe, but, wanted a wider one. The one I received was just a fraction off and started raining so I wasn't able to make a cut on pipe to fit new one. Guess in spring time I'll get this project done.
Dear Kevin, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Order came quickly customer service was great and replacement items came following week for damaged items thank you for great experience
We like our new bellows and it works well to keep our fire going. Thank you!
Fair prices and prompt filling and delivery of order. Arrived as promised.
The handle has a better design than other coal buckets because it does not pop out!
From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lanny, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!