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NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Smooth and easy transaction. The larger grate really causes a large amount of heat to be dispersed throughout the room
Hard to find 22 ga pipe these days. Probably won't use it till next season. But at least I'll have it on hand.thanks.
Received my order and was pleased with the quality! It was exactly as pictured.
Very easy to order and quick to receive the grate! So far we love it!
Product had be previously opened. Cotter pin for cable was missing. Cable was detached from assembly. Bracket bolt had been stripped.
Assembly is very solid. I was able to replace bolt and cotter pin easily. Online photos explained cable attachement. Installation was very simple.
Happy with purchase.
It was very easy to order. I do not like to leave reviews. Thanks you very much
The day after I placed my order, I received a call that the item was on back order and not to expect for 3 -4 weeks… did I want to cancel?
I agreed to the delay as this was the best price on internet for this item.
Arrived 2 weeks later… yay for me!
Got this as a gift for my friends with a wood burning stove. They put water & spices in it to make it fragrant in their home. They love that the steam comes out the chimney.
I purchase some spray paint in a can and could get the paint to spray out. Contacted Northline express and they send me some clean out tips and some replacement tips in a timely matter.
I purchased a bellow for a gift, and it is exactly what I was was looking for.
It was very easy to navigate the website. I appreciate you keeping my order in the cart. I had to help my elderly father and it was so nice to be able to pick up where I left off and not have to find my product and start over.
Thank you, great experience. Will order from here again. Decently quick shipping
The item was exactly what was expected and on time and in the size we needed.
Order arrived as described. Would have liked to have seen a tracking number as I was juggling arrival of part with availability of installer.
We ordered it on line and we really like the color when we got it we were pleasantly surprised by the size of the rug. It is plush and fire $#*!ant
NorthlineExpress had the lowest price around, including shipping, for the part I needed. Shipping was fast and painless and the product arrived undamaged. I expect to buy from them again.
Very easy ordering and super fast shipping. The item is just as described.
No additional info at this time since I have already responded to this survey previously.
Will be a return customer! The customer service was responsive and helpful.
From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members