On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
We love this Pilgrim spark guard! High quality construction that will no doubt last years. Great delivery.
Customer service said product would work in a sloped finished ceiling will not made for flat ceiling only
You had the piece I ordered and I can make it work. What I was looking for was a 7 inch oval to 6 inch round adaptor. Maybe they dont make that. I squished down the 7 inch round to meet my boiler then reduced to 6 inch.
I ordered this chimney cap and flue based on my chimney outside measurements combined with the product description. Rather than going over and around the outside of the chimney pipe it sits on top of it. I will have to do some retro-fitting and add bracing pieces to attach the cap properly to the top of the chimney. I will not rely on only gluing it with silicon as the instructions seem to indicate.
Otherwise the product was delivered in a timely manner, and it looks like it is well made and decent quality. Time will tell if it stands up to the elements.
Dear Tony, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Needed an extra large grate. Received the perfect one. Great quality, great size.
If you follow the directions exactly (damp paper towel followed by dry paper towel), it removes the soot and leaves a clear film of silicone, which inhibits soot and also makes the next cleaning much easier. A great product!
The photo and description were right on, the 90 degree elbow is well made and was easy to install,everything worked out great thank you.
Easy to navigate website and place order. Reasonable speedy shipment.
Process was fine. Product not so much as already ruined with a hole in the finger
Dear Andy, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Like the 20% off! And free shipping! Beats prices I found elsewhere.
No comment at this time. No comment. This was matches. They work.
Hard to find good
Price on this stuff!
Exactly what I wanted thanks
I received everything I needed ahead of schedule, it was perfect!
I was looking for old-style (and thus uncommon) catalytic combustor. Your website provided all the info I needed to make the right selection. Item was well-priced, came quickly, and performed as advertised.
Thank you for your help. The product met my expectations and I'm looking forward to many nights enjoying a fire with my new grate
I get what we ordered in a timely fashion. Now we just need someone to go up on the roof and put it on.
Easy to use website. Great price. In stock and fast delivery.
Received my order quickly! No missing parts very easy to install. Great product!
We were in desperate need of a new fireplace grate. Ours was 26 years old and way overdue to be replaced. I searched several times online and found one on your site that was not only quality, but fairly priced. Some companies charge entirely too much for something to just burn on. It better cook me a steak as well! :)
From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Andrew, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!