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NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Easy to shop and order. The shopping experience was very easy with a great selection.
Good point of contact letting us know our order was received, the shipped, then delivered. Not over done which cause so much confusion. Surprised by this last contact.
We received the product in a timely fashion and the price was less then all your competitors
I needed a custom screen for a very large fireplace opening. This was the most reasonably priced and they could accommodate my specifications. It was perfect and much higher quality than I expected. They called to confirm my measurements. I love it!
The rep was very helpful and thorough to ensure I was ordering the correct part. Top notch.
What you see is what you get. The insert and fireback I purchased looked good on their website, and when I received it. I had an item to return and their customer service took my call quickly and emailed me a prepaid USPS shipping lable in a few minutes. I will shop here again.
Heed their warning about items that have a lead time for delivery.
Perfect for my Fireplace, great product, what I have been looking for. Thank you
GOOD SITE NAVIGATION. EASY Checkout. Got my items quickly and in excellent condition. Great prices with great customer service
I tried to place the order three times with paypal and it failed. Then I placed the order with my credit card-no problem. Please do not give my name/address to others. Send NO postal mail(sales,flyerts etc)
Order 3 creosote sticks. 1 was broken and contents spilled out into box making it unusable.
It took a while to get to me but boy when it did it was great. The packing was very professional and the skid it sat on was in great shape. There was absolutely nothing wrong with the product and as soon as I go it, I went to work.
Ordering was easy. All I had to do was go to website, put purchase in cart, and just check out. It was that simple.
Tools were very nice and are well made. I would definitely recommend Northline for any of you indoor/outdoor living needs.
Would absolutely come back for future needs. Very friendly interaction, prompt service and delivery, and impressive delivery time.
Fiberglass fireplace floor protector is exactly what I needed to protect my hardwood floor. Good size, works great.
From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear TAMMY, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!