Northern Tool + EquipmentReviews 280

I strongly recommend against purchasing anything from Northern Tool. We purchased a replacement tractor seat and paid over $20.00 to have it shipped to us. It did not fit and when I contacted customer service at Northern Tool, I was told that I would have to wait for a return authorization. That took almost a week to receive. It cost me $48.71 to ship the seat back to them and the told me that there would be an additional 15% restocking fee. So, the $109.00 seat cost me out of pocket almost $70.00, and 15% of God only knows what - seeing just how crooked the company is, I assume the 15% will be on the entire purchase which included tax and shipping. So add another approximately $15 and my total cost without getting the seat is over $80.00. That's where they make their money - they sell crappy, worthless merchandise at exorbitant cost, and make their money on the shipping back and forth and "restocking". They probably just trash the seat and slap hands that they caught another fool! Stay away from them at all costs - because they're really into padding the costs.

Bought a Item# ******* 8 gallon tank sprayer with one year extended warranty. The pump failed on second use. Called Northern Tool and was directed to their warranty service group Centricity (outsourced) which is not connected to Northern Tool. Was on hold for over 40 minutes on one call and over 30min on another call. Still no relief. Have called and emailed Northern several times with the same result - call Centricity. This was a $69 purchase and Northern Tool has ruined their business with me over a small thing that could have been resolved with a stroke of a key on their keyboard. I will purposefully avoid any dealing with Northern Tool or Centricity ever again. Better products are available at Harbor Freight. At least they take care of their customers!

I ordered an Honda generator in the store and 45 minutes later, I decided I needed a bigger generator. I went back to the store and placed a second order for the bigger generator and canceled the first order. Well, 20 days later, I am still waiting for the credit of the canceled order. The store told me to contact the customer care, the customer care said it is the store's problem, nothing but runaround. I will wait for 5 more days and then I will contact my credit card.

We purchased three 36'' Exhaust fans from the Northern Tool company for 579.97 each with 148.98 for shipping, 113.34 taxes totaling 2002. 29.
These fans were installed; {labor cost and time) one fan didn't work. Calling immediately for replacement and return. These fans were needed in compliance to an inspection. We explained the urgency to no avail after several calls always meet with rudeness and they are waiting for paper work or a new one was sent then hanging up on us. This has jeopardized our inspection, cost us labor fee to install and then uninstall. I just called again to be rudely hung up on. THIS IS NOT A COMPANY TO USE.

I bought a powerhouse generator The generator failed to run at a working load of 220 watts for longer than 1 hour. The generator would then start and stop after 5-10 mins and then finally failed to start.
I returned the generator to Northern Tool and the policy is that they will need to test the product, they cannot provide refunds nor a replacement product! The technician tested the generator at a load of 1100 watts and the generator failed (cut out). Even when presented with this malfunction, Northern Tool (manager Myra Galland) advises that their policy is to fix the product, they cannot provide a replacement nor refund. They are also unable to identify what the actual issue is and how long it will take to fix it. I am left with no product nor the refund to use to buy a replacement product. Very unhappy with this service.

Northern Tools. Great customer service! Especially Derick Miles, I had a larger order of tools and he helped me with everything. I asked Derick if the brand of tools I was buying was good and he said yes. I believed Derick because of his experience with the tools. If I ever need any tools again I will definitely go back to northern tool and ask for Derick. Derick was over the top out going for me and the other people he was helping at the time.

Ironton Hose reel cart arrived with box totally mutilated, with parts missing and some damaged. I explained to them that the box is totally mutilated and could not repack it in the box. They ignored my statement and sent me a return label where I had to pay for shipping and re-packaging. I tried calling them and after 20 minutes on hold they put me on hold again for 45 minutes. Still no resolution, Their customer service is deplorable.

I purchase a gas hand held blower from NORTHERN TOOl. It stop working after 5 days l try return back to the store for cash refund. The manager told me you can not return it because under warranty

I tried purchasing a Milwaukee tool that was in stock at the time of the order. After over a week I tried checking the status of the order and could find nothing. After waiting on hold for a very long time, I was told plainly and unsympathetically that the item was a special order and that the 'manufacturer' declared it obsolete. If you go online, they are still offering the item, except for a higher price tag. The customer service is just terrible. No notice for the cancelled order, and absolutely no recourse. I will never buy from Northern Tool for my business. Thanks for wasting my time.