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Northbound Gear

3.5

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Northbound Gear Reviews Summary

Northbound Gear has a rating of 3.5 stars from 1,670 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Northbound Gear most frequently mention adventure pants, customer service and good quality. Northbound Gear ranks 5th among Outdoor Clothing sites.

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2,134 reviews

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Florida
1 review
0 helpful votes
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Product / Delivery
February 5, 2023

The pant was terrific! The person I gifted it to was very pleased. Function and overall look and feels was on point. The delivery took 3 weeks to be delivered which was a bit inconvenient.

Date of experience: January 5, 2023
Northbound G. Northbound Gear Rep
over a year old

Hi Francesca, thanks for taking the time to leave us a review!

We are delighted that you are pleased with the goods, despite the fact that they took three weeks to arrive. No worries, we are looking forward though to providing expedited shipment soon because customer satisfaction is our top priority. Feel free to contact us at [email protected] if you have any questions or concerns. Thank you!

Canada
1 review
0 helpful votes
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Low rise
January 5, 2023

Overall I like the pant but I do find them a bit square in the hips and waist. I like a fitted pant and I find the rise in the back a bit low and in the front a bit high which causes the pants to droop when you bend over. A belt helps or maybe suspenders. I normally don't wear either

Date of experience: January 5, 2023
Canada
1 review
0 helpful votes
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High waisted adventure pants.
January 5, 2023

I purchased a pair of the new high waisted adventure pants. My order was delayed but customer service was great to deal with. They got back to me quickly and followed up to ensure I received my delivery.

Date of experience: January 5, 2023
Canada
1 review
0 helpful votes
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I purchased a couple lined pants and webbed belt with quick release. Love the products very sturdy and well made.

Date of experience: January 5, 2023
Tennessee
1 review
0 helpful votes
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Pleased
January 5, 2023

I was pleased with the order experience, the pants were a Christmas gift for my son but I did order the wrong size and he will need to exchange to a 34 instead of a 36. He lives in Toronto and is on his way back there and will contact you to see about an exchange of size.
Thank You

Date of experience: January 5, 2023
Virginia
1 review
0 helpful votes
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Just started winter hiking in the adventure pants. Warm comfortable durable we love them. I did need to return one of the pairs of pants ONLY because I ordered the wrong pair, the return/exchange process is a little bit of a hassle. I would love to see returns and exchanges go through less steps

Date of experience: January 5, 2023
GB
1 review
0 helpful votes
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Waterproof trousers
January 5, 2023

The trousers are the best I have had so far very warm and dry

Date of experience: January 5, 2023
Nebraska
1 review
0 helpful votes
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Disappointed
February 4, 2023

Crazy shipping route! Extreme delay (not weather related). Biggest problem was the absolute lack of contact/communication! Terrible. Finally, not very happy with product.

Northbound Gear attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 5, 2023
GB
1 review
0 helpful votes
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Excellent
January 5, 2023

Excellent as ever, delivered on time as usual. Thank you

Date of experience: January 5, 2023
GB
1 review
0 helpful votes
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Winter warm
January 5, 2023

Easy ordering. Arrived within the 10 days stated well packaged

Date of experience: January 5, 2023
GB
1 review
0 helpful votes
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Adventure Pants
February 4, 2023

The product eventually arrived and was great and the sizing was good too, considering the differences between UK and US sizes.However, email responses took far too long and didn't re-assure me the item was actually on its way!

Date of experience: January 5, 2023
Canada
1 review
0 helpful votes
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Great Gear!
January 5, 2023
Updated review

I bought a pair for my son & I and the quality is great. The only thing is that they have a very slim fit below the knees. I would consider buying another pair if those came with a wider lower leg fit.
Everything else is perfect.

Date of experience: January 5, 2023

Good shopping Hoping shipping will be as good!?
November 23, 2022
Previous review

Good shopping great products
Would like if shipping status gave more info

Date of experience: November 23, 2022
California
1 review
0 helpful votes
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Great product
January 5, 2023

Love the product, sizing a bit off, but have received return instructions, thank you

Date of experience: January 4, 2023
Canada
1 review
0 helpful votes
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As expected
January 5, 2023

All good! Everything was as expected. Quality product.

Date of experience: January 4, 2023
Nevada
1 review
0 helpful votes
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Customer service
January 4, 2023

Customer service was excellent. Answered all my questions in a timely manner.

Date of experience: January 4, 2023
Canada
1 review
0 helpful votes
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Adventure pants
January 4, 2023
Updated review

Easy to order but supplies are limited they sell out quick.

Date of experience: January 4, 2023

Order wait time
January 30, 2023
Previous review

I don't like the advertising add ons, it's confusing to bypass when trying to check out.
I found the wait time long for delivery. I ordered well before Christmas, but didn't receive until Dec 29th.

Date of experience: December 30, 2022

I don't like the advertising add ons, it's confusing...
November 30, 2022
Previous review

I don't like the advertising add ons, it's confusing to bypass when trying to check out.

Date of experience: November 30, 2022
Washington
1 review
1 helpful vote
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Delivery slow; returns expensive
February 3, 2023

I ordered a regular- but size 6 pants were way too long; I returned the pants but had to pay $22 for international mail as this is a Canadian company- it stated free exchanges but there was no indication that return postage would be paid for. Everything (receiving goods, getting an OK to exchange) took a long time (almost a month to receive goods) (a week to get return confirmation). Still not sure my order has been received and/or exchanged in Canada (for a petit, which I hope will mean regular length pants).

Date of experience: January 4, 2023
GB
1 review
0 helpful votes
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Gear
January 4, 2023

I must say, everything I have bought has exceeded my expectations. My friend saw me with my jacket on and commented the way it looked. He was that impressed he asked me to order him one. He has received the jacket and is absolutely made up with it.

Date of experience: January 4, 2023
GB
1 review
0 helpful votes
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Delivery
February 3, 2023

Sure it said Uk based but took a long time to come and no response from email requests

Date of experience: January 4, 2023
GB
1 review
0 helpful votes
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Northbound gear
January 4, 2023

Received various emails regarding my purchase. Jacket is excellent and fits perfectly.

Date of experience: January 4, 2023

From the business

Northbound Gear is a leader in water-resistant outdoor clothing, made tough with a strong commitment to the environment and the communities we work in.