Northbound GearReviews 1,670

Took a bit of time but it arrived after a month. Glad they came

The shipping experience was Straightforward and easy. Tracked the package all the way to my door. The only thing better was actually wearing the gear.

Love to wear these pants on a hike. Website is easy to use.

The product is fantastic, placing an order is super easy, the shipping delay was not good at all. We were advised that they were experiencing shipping issues...but only after we had been waiting for 3 weeks.

Nice looking jacket and pants. Jacket and pants fit perfectly and she just loves it!

I ordered a pair of pants for myself and one for my spouse. Mine fit well but my spouse's didn't fit because I ordered the wrong size. I contacted the company to exchange the pants for a different size and on their website it stated that any returns or exchanges had to be sent via USPS back to Canada. The cost to send them to Canada for exchange was $57 on a $90 pair of pants. Given the price I didn't mail them back and sent an email to their website with the large amount of money that was cost prohibitive. I never received a response from the company even though I still was getting multiple emails from the sales department. I ended up checking around the web and found the same pants for less than $50. I feel like I was scammed.

Extremely satisfied with my waterproof jeans. They are comfortable and warm, and look good. I'd buy again.

(GIFTCARD258G2W8WTV) typed in the provided gift card given to me on the 3/1/23 but would not accept it.

If you have a problem with your order GOOD LUCK getting anywhere with this Canadian company. If you live in USA, I would just stay away (there are better options out there). I bought a couple pairs of pants, then upon final checkout I didn't realize they had slipped in some phony tax rate that doesn't even exist! (this tax didn't even show on my checkout screen, hmmmm) In Minnesota we Do Not pay any State sales tax on clothing items but they charged me for it. So I tried to contact them about this...well after 4 emails, 2 phone calls which I left messages and also sent one text to them I only received a reply ONE time which was to the 3rd email I had sent over a period of weeks. I that reply they said "we unexpectedly lost your email" (huh really Ms.K?) She then stated that I would have to contact Customs Authority in my country to get reimbursed for the tax! Hey Ms.K, Customs has nothing to do with the Northbound Gear website charging people State taxes that don't exist and she knows that but basically was just telling me to get lost. That's why they have not returned any of my phone, text or emails since receiving her reply for which I have sent several over the last 2 weeks! (and I was never rude in any manner thru my emails or messages either as that will never get you anywhere, Note to self: guess sometimes being decent doesn't either)

As for the pants themselves, they were purchased in two different sizes for two different average height/weight people. One pair is 3 inches too long, other is a little tight in the calves. Guess We'll deal with poor fit as there basically is no customer service with Northbound Gear. But they sure do enjoy filling up your inbox with emails even though I opted out! Shipping was definitely slow but I kind of expected that and tracking info was very poor until package was actually in the hands of the USPS.

My husband and I both have the waterproof pants and love them. My only complaint is it takes a looong time for them to fill the order and get it shipped.

Fast and very reliable service will oder again very soon

Ordered the men's "adventure" water resistant pants after watching and reading reviews on the pants. The only hesitation I had was which waist size to order. I'm a 33 and the company suggested ordering a size down if you are in between even waist sizes. The size 32 turned to be fine since the elastic in the waistband stretches quite a bit. After fastening the button I can still stretch the waist out to about a 36. I ordered a 32 inseam which is my usual length and they are long enough to cover the top of my shoes. The pants are very warm and comfortable. They fit a bit on the snug side, definitely not baggy. I would recommend these pants and would purchase them again. Hope this helps someone decide on sizing, since they were my concerns and I didn't see any reviews that addressed them specifically.