NorthAmericaHVACReviews 150

Paid $145 for part and two day shipping. Of course it was the wrong part. And a "Mike" emailed me back saying his records show the correct part was sent, and please let him know if we have any further questions! Well yeah we have more questions, ya stupid mother fk'r, starting with how about you give us our $145 back, because clearly, it is not the correct part. We wouldn't be contacting you if you would have sent the right one!

We purchased the same exact Honeywell furnace gas valve that we were replacing from NorthAmericanHVAC on Amazon. Because winter is not far, we rushed delivery. We live less than 150 miles away but it still took almost a week to get the part. The gas valve we were sent was not even the same brand as what we ordered (White Rodgers), and if that wasn't bad enough, it was not the correct replacement valve for our model of Honeywell gas valve. We had our HVAC already scheduled to install the gas valve and he told us that the valve would work alright. NorthAmericanHVAC's original response was sometimes homeowners are looking for a cost effective replacement. Okay... that's fine, but their competitor's are selling the gas valve we received for 1/2 of what we paid and NorthAmericanHVAC does not have this part listed on Amazon or their website at all. They refuse to tell us the price of the gas valve. We have the option to return the part at our expense apparently since NorthAmericanHVAC claimed to have sent packaging to return the part a week ago and we've not received that either. Lastly, and as I told them, if we wanted a cost effective replacement, we would have ordered one. We wanted what was in the picture and description on Amazon and to not be second guessed as to why. Thankfully they are not a grocery store because they would send blueberries if you ordered strawberries because a berry is a berry right?

We purchased an ice maker from N. A. HVAC, through Amazom, last year. The ice maker worked perfect for approximately one year before it stopped making ice all together. The orginal ice maker worked for over 15 years before the ice tray started to chip, though it was still producing ice. We paid $80.00 for the ice maker so I contacted N. A. HVAC to see if they would work with me on a replacement. After several emails, they simply stated that there is a 90 day warranty and there was nothing they would do to help us.

I do not recommend buying anything from this company. They will not stand behind their products nor work with you if you have any issues beyond a manufactures warranty.

GREAT PRICE... RIP OFF ON SHIPPING... PAID $ 39.23... UPS 2 DAY AIR... ARRIVED LATE... ON USPS (CHECKED PRICE FOR SAME... THEY PAID $ 9.42)... RIP OFF...
ATTEMPTED TO SEND E-MAIL TO THEM... NOT RECOGNIZED... NOW CLOSED FOR WEEKEND BECAUSE IT IS JEWISH SABBATH (EVEN DIRECT YOU TO MORE INFO... TELLS YOU ALL ABOUT THEIR RELIGION WITH APPROPRIATE TORAH? QUOTES)... WHEN I ADD IN THE EXTRA $ 30 THEY GOT FOR SHIPPING, I COULD HAVE BOUGHT FROM A REPUTABLE COMPANY... I'M HOT, BUT HOUSE IS COOL AGAIN... LOL

First off, I don't know what the other reviews are talking about. I ordered my hvac parts on a Wednesday afternoon, and customer service told me they would ship it out that afternoon (because my A/C was out in 115 degree weather and I needed them fast). I honestly didn't expect my shipment for a few days, but wouldn't you know it arrived Friday afternoon. They were the exact parts I ordered and the price was exceptional! No, I am not being paid to say this, I am TOTALLY impressed. Thank you NorthAmericaHVAC!

I purchased an AC fan blade, I should mention I live in the desert in Las Vegas where it's over 100degrees. The product took 1 week to be delivered and I was standing in the driveway when UPS arrived. I immediately opened the package and realized it was the wrong part, wrong part number and didn't match the picture as I ordered. Within 5 minutes of delivery and opening the box I was back on Amazon trying to contact North American HVAC to refund the wrong piece they sent me, to no avail. I was told, although the part number you ordered is different from what we sent you, what we sent you should work just the same. I've exchanged multiple emails with this company explaining they sent me the wrong device and I live in the desert, again to no avail. I even have an email from a manager stating that we may have forgotten to send you all the parts at the time of shipping your product, would you like us to ship it now? Well it Las Vegas it's 100+ degrees and it's been 2 weeks, of course I needed to pay an HVAC company locally to get my AC working. I have been trying to return the wrong part that was sent to me but this company absolutely refuses to refund my money for their mistake. Stay away, this company has no problem to take your money but if they send the wrong part to you, they will tell you "It should work". I have opened a claim with Amazon and I will follow that course of action to get my money back. Please, please, please, you are better off paying a reputable company locally than having to buy from this company, getting the wrong part and then having to buy the right part in the end anyways. Run and save your money!

Ordered a pressure switch, the positive was that it arrived promptly. The negative is that it was not the switch that I ordered. Despite the fact that both the one I received and the one I ordered were clearly different and both were listed as in stock on their website with different pictures and different prices, customer service insisted that the one I received was a replacement for the original. If so, wouldn't the web site say that instead of offering both part numbers for sale? Learned my lesson, I won't do business with them again.

Like all the other reviews posted up here I do NOT give this company any stars (it will make you at least click on one to submit the review). No Notification letting me know that the part will be delayed by almost 1 month until I contacted them myself on the day it was suppose to arrive for tracking information. Same guy Mike replied to me that they are "holding my order" until I responded to them and in this email it said 1-2 days it will be shipped from that date, when I emailed them back he then told me that now it would more then 20 days that it would ship out and no compensation for all this wrong information they provided to begin with. Why have something listed as "available" when its really not? And then when I asked for an explanation all I received was a reply email from "MIKE" saying that they were refunded me, no answers to my questions about all their misleading information. Thank god I dodged a bullet and decided to look up all the complaints. I will be letting amazon know that they must be getting phony reviews for this company to have so many positive reviews on their site.

I give NorthAmerica HVAC NO STARS! We had to get a new motor for our furnace as ours was squealing so bad.We chose the 2 day mail that was about $35.00 because it was so hot we needed our air. Our son-in-law who worked on service at the gas Co. For 16 years and is very good at service put the motor we received on and it wouldn't run. He took it back off and put our old one back on and it ran with that squeal. I contacted NorthAmerica HVAC at their sight and they said since we didn't have a certified person put it on we would only get 50% of our money back! I tried to tell them it never ran, the motor is defective but they said that"s their pollicy. We went elsewhere, bought another motor just like the one we ordered from these clowns and installed it, the same way theirs was installed and what do you know, we had it running and it's been running for days without fail! I wonder how many people this defective motor gets sent to just so they can screw people out of their money! I WILL NEVER ORDER FROM THESE PEOPLE AGAIN! They send you defective parts then charge you 50% on returned stock fees! After this review I might not get anything back from my $151.63, but if it stops someone else from ordering from this place that rips people off it will be worth it! Save money and go somewhere else to buy your parts, you will save $ in the long run! Very unhappy X consumer! We were SCAMMED, CHEATED, AND SCREWED! Don't order from this company! You've been warned!

I just paid $70 to have a motor for our furnace shipped overnight. It was suppose to arrive today. 1 day shipping. Of course it didn't. Some guy named "Mike" replied to me 1 time saying to keep checking UPS website. I contacted UPS and they never received my part. I got one response from them saying to keep checking UPS. After that, silence. Nothing from this company. I hope the CEO get's this but I doubt it. If they valued their company they would have jumped on this and responded to my email's.

First HVAC part was received damaged. House had been 89 degrees for 4 days with two small children present. Had to pay out of pocket for expedited shipping for replacement part AND was not refunded the full shipping for return of damaged part EVEN after following instructions. Nikki in customer service has spent much time and energy fighting my requests for full refund of my shipping. One email I received blamed the post office for overcharging me. I suggest buying from someone else to avoid paying much more than expected in the end. Great prices and good customer service until something goes wrong. I think the onwers - Donald, Debora, and Joseph Russell need better customer service.