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NordVPN

1.9

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NordVPN Reviews Summary

NordVPN has a rating of 1.9 stars from 214 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NordVPN most frequently mention customer service, credit card and auto renewal. NordVPN ranks 95th among Vpn sites.

service
102
value
91
shipping
34
returns
68
quality
90
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

France
1 review
0 helpful votes
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Très bon service
July 4, 2023

Je suis très satisfait du service, je 'e regrette pas bon abonnements merci

Date of experience: July 4, 2023
New York
1 review
0 helpful votes
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Best of the Best
July 3, 2023

You wont find a better service out there, PROMISE!
Customer Service is the best!
2 Thumbs Up!
Any app that can do all this for the price you pay is INCREDIBLE!

Date of experience: July 2, 2023
New York
1 review
0 helpful votes
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Support was super helpful and helped me and my VPN is again working flawlessly! Nord has never given me any problems and now I can again work no matter where I am in the world. Great quality service, can recommend.

Date of experience: June 30, 2023
GB
1 review
0 helpful votes
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Great CS, but product falls short
June 28, 2023

Re: ticket (ID #*******): The customer service team is very helpful and very quick to respond. Very please with that. But I'm disappointed that in the end they have no solution to get the NordVPN software working on an LG TV - arguably the best and definitely one of the most popular TVs on the planet. No App is available and their SmartDNS work-around doesn't seem to work to stream services on the LG TV.

Date of experience: June 28, 2023
Canada
1 review
1 helpful vote
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Very clear instructions, over multiple days, resulted in a solution for two major problems.
What a treat, to have such dedication from the support team!

Date of experience: June 27, 2023
Virginia
1 review
0 helpful votes
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Amazing Customer Service
June 27, 2023

I'm on a Mac (M1 16" MacBook Pro) and was having an issue with Nord VPN when my iPhone was connected to my Mac via USB to sync it with Mac Music (or for any other reason).

Although Nord VPN showed it was connected to the internet I was unable to connect to any websites, check my mail using Mac Mail, or any other thing involving connection to the internet.

I had at least half a dozen responses from various customer service reps at Nord, all in a timely manner, suggesting various fixes. None of them worked but no one gave up trying.

This morning I received one more attempted fix and it worked. It was an easy fix and it solved the problem beautifully.

I couldn't be more impressed with their follow through to work this all out.

Date of experience: June 27, 2023
GB
1 review
0 helpful votes
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Best vpn service for travels
June 27, 2023

My job takes me to various countries and I really appreciate having a stable and reliable vpn service to protect my devices at all times. Bonus points for multiple features like threat protection and meshnet that comes with a vpn.

Date of experience: June 27, 2023
Florida
1 review
0 helpful votes
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Quick Response
June 25, 2023

Thank you very much for your quick response and diligence in helping me with my issue. This kind of caring is quite rare these days.

Date of experience: June 25, 2023
GB
1 review
0 helpful votes
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Quick and efficient response. They sorted my problem same day.

Date of experience: June 25, 2023
India
1 review
0 helpful votes
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Amazing customer support!
June 25, 2023

Their response is crisp and fast as lightning! Every time I've had an issue all that I have to do is send them an email and they have been very supportive.

Date of experience: June 25, 2023
Virginia
1 review
0 helpful votes
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I Have Used Many VPNS and Proxies But The Live team response of Nord VPN is Best of All.
Whenever i join live chat session the team resolved my issue. So I am thankful to Nord team.

Date of experience: June 18, 2023
Canada
1 review
0 helpful votes
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In Canada my Nord VPN does not get me Netflix from the USA or UK and does not get BBC I Player from the UK. It can get into applications which even free VPNs can break into but nothing else which I have found.

Date of experience: June 18, 2023
Andrew B. NordVPN Rep
over a year old

Hello David, sorry to hear you're having issues with accessing Netflix content. It would be great if you drop a message to us via Twitter or Facebook or at [email protected] and our team will be glad to help you out. We're available 24/7. Thank you.

Florida
1 review
0 helpful votes
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Great Customer Support
June 17, 2023

I had an issue with the NordVPN Chrome extension and reported it to Customer Support. The support analysts, Jose Guzman, Lucas Ruiz and Diego Castillo were all over it! Together, they were in constant contact with recommendations and step-by-step guidance to bring my issue to resolution. I am very pleased with the Customer Support I received from these technical support analysts.

Date of experience: June 17, 2023
New York
1 review
0 helpful votes
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Excellent VPN provider
June 16, 2023

I've been using NordVPN for almost a month now and I'm super happy with the great internet speed, privacy and brilliant support. Recommend it to anyone who's looking for a reliable vpn.

Date of experience: June 16, 2023
GB
1 review
0 helpful votes
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Nordvpn via Amazon
June 15, 2023

I purchased Nordvpn via Amazon last year with Auto renewal. On the renewal date Amazon debit my account as expected and the Amazon subscription account showed that I was subscribed for another year. However, I couldn't access the VPN and when I check my Nord account it showed expired. I contacted Amazon who were totally unhelpful and would not accept responsibility (despite recognising that they had taken the money for the service) only advising me to contact Nord. The Nord experience could not have been more different. After raising the issue it was clear that the information had not been passed from Amazon but as I had provided appropriate screenshots proving purchase the matter was resolved immediately. Next year I will renew directly with Nord.

Date of experience: June 15, 2023
Canada
1 review
0 helpful votes
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Great service
June 14, 2023

I think this is how a company should organize its support. Always very helpful and help you get done whatever needs to be done. Last time I was helped by Marcus and Debra, which both handled my situation as expected.

Date of experience: June 14, 2023
Denmark
1 review
0 helpful votes
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Good VPN for streaming
June 14, 2023

I have been using NordVPN for some time now and I must say that it has been a great investment. The service works great and I have been able to stream various content from services like Netflix and Discovery Plus without any issues. In my opinion, NordVPN is the best of the rest. I highly recommend it to anyone looking for an affordable and reliable VPN service.

Date of experience: June 13, 2023
Lithuania
1 review
0 helpful votes
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I like that I can order 2 years plans for a cheaper price (longer commitment), that I get uninterrupted services and can share my access between 5 other devices (Google Pixel, iPad, Macbook, my wife´s iPhone). Great product and quick customer service, thanks guys!

Date of experience: June 13, 2023
Nebraska
1 review
2 helpful votes
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It was working ok and quit working 2 weeks ago getting a message saying that I couldn't connect because of a problem on Nords end. Took a week of sending screenshots of that message before they admitted it was on their end. Claim they're working on it and each answer from them has a different thing I'm supposed to change on my device and nothing works. Won't refund my subscription or part of it. Been two weeks and they have no idea when it will be fixed. Cancelled my auto renew!

Date of experience: June 12, 2023
Andrew B. NordVPN Rep
over a year old

Hello! Apologies for not meeting your expectations. We're. Unable to issue refunds past 30-days, however, we would suggest sticking to the solutions proposed by our support team in hopes that issue gets resolved sooner than later. Thank you.

California
1 review
0 helpful votes
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Awesome!
June 12, 2023

When I reported the problem, I wasn't really expecting such a quick response, they followed up the problem, gave me a quick solution, it worked, and they asked if everything was okay. Ángel Caceres and Leire Laguna from Customer Success Team were very kind and helpful. Congratulations on having one of the best customer services I've ever experienced. Keep up the good work!

Date of experience: June 12, 2023

From the business

Enjoy ultimate internet privacy, security and freedom with advanced features such as Kill Switch, Double VPN, Threat Protection Pro™, Dark web monitor, state-of-the-art encryption and no-logs policy so that your sensitive information is protected from snoopers of any kind.