NordVPNReviews 214

This company charges next month automatically even I selected monthly plan (May 2023) and cancelled it at the beginning of the second month (June 2023). Be careful about their hidden subscription.

It doesn't connect to a vpn server after payment. I was told I couldn't get a refund and I spent an hour troubleshooting. This is a very well-maintained scam and I would not buy it ever again.

Purchased one mo. For Cuba trip. Product did not work. Renewed automatically and refused refund. Bad

I switched from surfshark about 2 months ago because of constant connectivity issues with their browser extension. Nordvpn has fewer vpn locations but they all connect quickly and work well using the app or browser extension. Some locations were slow and hard to connect to during peak hours with surfshark. I got 120-130mb download speed on a fast server with surfshark, I'm getting 180-200mb with Nordvpn using any vpn location, with the same pc and internet service.

I've had no real issues, just some configuration stuff, the tech support staff are very helpful and they actually follow up for as long as it takes to resolve the issue.

I took advantage of a promotion so Nordvpn only cost me slightly more than Surfshark but it has been faster, quicker to connect, and far more stable than Surfshark was.

I can't speak to the mobile experience, I don't use any mobile devices on the internet, but I am using it on 3 windows pc's and it works equally well on all 3.

All things considered, I'm happy I switched.

I was previously a customer with the main competitor, after my subscription ran out I thought I would try Nord. Initially I had some problems connecting via 5G, I contacted support by email and received a response within 15 minutes. Once contact was made all further messages were responded to immediately. They helped me troubleshoot and fixed the issue quickly.
Since then I have had a fast and stable connection. With the previous company I always had to disconnect when using Netflix as the quality of the stream was poor, not so with Nord. I also haven't had any websites or services deny my connection.
I am impressed with Nord, the customer service is great, the stability and speed of the connection are excellent and of course the price is extremely competitive.
Having tried the two main VPN providers, Nord is the clear winner for me and I would recommend anyone to give them a try.

I encountered a problem obtaining the service credentials to manually configure the meshnet service.
At the moment I'm using/evaluating the service at free level.
I used also the "real time" chat, and it's really awesome.
I spoken with "Keanu" and "Phoenix" and both these boys are really patient and available, more in deep their questions are pertinent...
Unfortunately the problem involve some central settings (related to the rendering of pages), so at the end the support take over the problem, but from the enduser perspective they're competent and despite the fact that the problem was not addressable by a simple knowledge-base page, their analysis was good.

Regards,
gino