NordstroomReviews 708

I returned an item to nordstrom and the warehouse screwed up and sent me someone else's item saying i returned the wrong item. When i called the customer service, first they couldn't hear me so I hung up and called back. The second customer service person told me they would have to investigate what happened but they would not refund my money until the investigation was complete. They refused to immediately refund my money even though it showed that they had my item for 2 weeks already. I asked what should I do with the item they sent me, he told me I can take it back to a nordstrom store. I told him why should I take my time to return to the store something that is their mistake? I am also not going to pay to return it, since it is not something I asked for. When I complained to the customer service rep about the stores poor customer service policy he was nasty and condescending. This is not the first time I was treated poorly by customer service at nordstrom. With the choice of stores I would shop where they respect the customer.

I got absolutely great service from the Nordstrom Flagship store during my shopping visit to the store in july 2022. The merchandise in the mens section was truly terrific. A lot of stuff i would never find in my base in London. All the staff in menswear were very courteous and professional. Quite unusual for big NY stores who seem to have very little time for customers, especially foreign ones. I must mention Lauren Hlavaty the store manager. He was exceptional. I bought a shirt and it was altered by him as promised within 30mins and i was on my way. Excellent finish as well. All with a big smile and total commitment to the customer.
I shall be back shopping there again soon.

O. O

Not really happy with the item that I purchased, didn't met my expectation the Item that I received is far differ than the one I saw with their advertisement

Je suis très satisfait du service et du soin apporté par les employés à la mise en forme de la commande, qui arrive toujours à temps, saine et sauve.

I purchased a $500 gift card to present to a friend for doing a huge favor for me. I chose Nordstrom because of the quality of their products and their vaunted reputation for customer service. I have been a customer for decades. Ouch! The recipient of the card sheepishly told me the card was no good. How embarrassing for both of us! No problem, one phone call will settle this, I thought. Wrong! The card customer service rep told me cards are non refundable for any reason. She was disinterested, in a hurry and rude. So much for the myth of Nordstrom quality and customer service... shot down in a 5 minute conversation. I had lost $500 plus I had to replace the gift. Nordstrom got their money. The retailer that sold me the card got their money. My friend got a replacement qift... a little tardy. Me? I
Got the word that Nordstrom quality is not backed up and that the revered customer service is RIP

Very disappointed found a pair of converse for my 11-year-old daughter August 9 place the order in the size she needed order was processed money was taken out and we waited approximately a week later I received an email stating that my order was returned and a refund was issued which that's all fine and dandy but I didn't initiate a refund or return my daughter was looking forward to those shoes I reached out to customer service and all they could say was they didn't know they didn't know why that happened by the time I received the refund and the return the shoes were no longer available so I guess we're just out my first experience with Nordstrom and it'll be my last very disappointed

Love Nordstrom! They carry everyday affordable brands as well as higher end brands. They price match, so you can be sure you're always paying the lowest price for everything! And if you haven't been apart of their preview sales or their end of season sales, set yourself a calendar reminder! You can literally get the hottest items for 40% off before they hit the shelves!

Everything is professional and prompt. The quality of the products is unquestionable. It's not the first time we buy. Respect to the store and company.

Die Support-Mitarbeiter waren sehr hilfsbereit. Ich warte auf einen Vorschlag des technischen Teams. Ich hoffe, ich werde eine ebenso positive Erfahrung machen. Ich freue mich darauf.

I placed an order yesterday on line. I was given the option of free shipping to my home or pick up in the store tomorrow. Being I was excited for these shoes and had off of work, I selected pick up in store tomorrow.
Tomorrow came and I read my email that said the order is not available yet and should be there in like 5 days. They will send me an email when the order is ready for pick up.
This changed everything. I only have off today. I have no idea when I would be available again to go pick up the order. Had I known the order wouldn't have been ready when they said, I would have selected the option, ship to my home.
I called Customer Service. They said, okay, the store will take care of it and they transferred my call to the store. I spoke to someone who put me through to the woman in charge of orders and pick up. I explained to her and she told me it's not her problem and I would have to call Nordstrom.com. I said they just transferred me to you. She immediately got nasty and short with me. However, she said when my order arrives there and I receive an email to call her and they will ship it to my home then. I decided to call Nordstrom.com back and told her that it would be easier to cancel my order. I will reorder and select ship to my home. She told me, no, not possible. I can not change my choice of how to get my purchase. I explained, they were the ones who said it was available for pick up today and changed it on me. She too, became nasty and said not another word yet my call was still active. After being on a silent line for almost 20 minutes, the call was disconnected.
Think twice about their policies. Also, hopefully when contacting their customer service reps, hope you get someone who will help. All in all, they were absolutely no help!

I ordered a pair of To Boot loafers from Nordstrom. I loved the loafers themselves. Great color, fit and shape. However, the condition of the shoes was very surprising/disappointing. The shoes reeked of paint, part of the shoe was severely crushed in, and part of the leather was faded. It was very evident Nordstrom doesn't do any type of quality check before shipping products out to customers. I then wrote an honest review (basically what I mentioned above) about the product/experience and received an email that the review could not be posted because it was "fulfilment focused". Basically, Nordstrom won't publish any review that has anything negative about them in it. I spent time to write the review to provide other customers with honest and useful information about the product/experience - really disappointing to see Nordstrom manipulate reviews. Reached out to customer service a few times but they were rude/useless. Honestly just a really overall bad experience with Nordstrom. Seems like a lot of people have a bad experience with them. Won't be shopping with them in the future and would recommend others go elsewhere.

Guten Abend. Herzlichen Dank für das Produkt und den Service. Ich arbeite schon seit langem mit dem Laden zusammen. Alles ist zufriedenstellend.

Their website is easy to navigate and use. They offer free shipping and returns on practically everything, and most beauty purchases also come with free gifts. I've never received a damaged or broken item in shipping, Nordstrom packages their items really well (and they tend to include coupons which is always a bonus). Best of all, Nordstrom's website is fantastic with price-marching other retailers. So if you find the item cheaper at Sephora or MACY'S, you can skip the hassle of paying for shipping and simply get it at Nordstrom. Win-win!

I used to only shop at Nordstrom based on their customer service and their products. They have really gone downhill over the last 6 months. Their anniversary sale is mediocre and customer service is pretty poor these days. When looking to buy something at the anniversary sale, they advertised it as a sale, but when you did the math it was actually more expensive. There were other people who noticed that as well online. My final straw was I ordered a pair of designer shoes and they came without a dust bag. They wouldn't do anything to fix the problem. I actually wrote a 5 star/ really good review but stated that the dust bag was missing. They refused to post the review. I'm done with them.

Nordstrom is a store you know you will find good quality and love when they have there special sales twice a year... All things bought from Nordstrom have been superb quality... They are times where service can be slow but they make up for it when you ask god help... Another great store to shop for the Holidays

Returned very expensive watch (unworn with tags) on May 25. Nordstrom's website shows the item as having been picked-up by their shipping agent on May 25. After 26 days still no refund. Very disappointed! I am a loyal Nordstrom customer and usually customer service is excellent. Beware of counting on Nordstrom to honor return policy on expensive items.

Una tienda excelente. Gran selección de productos, precio razonable, personal bien informado. Me sorprendió gratamente el periodo de garantía. A partir de ahora compraré aquí más a menudo

Convenient payment. Courier delivery on time. And of course the wallpaper really liked the price too. Thank you very much. Already recommended your store to a colleague

I have been customer of Nordstrom's for more than 30 years. I purchase a pair of luxury brand shoes and need a different size. Received shoes on 5/27 and sent back and reordered on same day. They received the return shoes on 6/6. On 6/10 I called company about my refund. Was told by CSR that my refund would process after 6/23. I asked why and was told "this is policy". I asked for supervisor and she gave me same talking points. Then she gave me an email that is no longer valid. I them called back and was given another email.and received a "bot" response with same info that my refund will be processed after 6/23 and, that refunds are issued 14 business days after the items are received. I called back to Nordstrom to express my dissatisfaction and inquire of a corp email address; and was told that there is NOT one. They only care about the money. They do not respect customers or customer loyalty. They are no longer at the of the retail chain for customer service. Shop elsewhere!