NordstroomReviews 708

As bad as it gets.

Went shopping about 7 or 8 times and went to the restaurant as well.

Was told that "I offended one of their rude customer service people" and that I am banned from the store after being falsely accused of making racial slurs. This store throws it around pretty good and the younger workers don't respect older customers and try to sabotage them when they stand-up for themselves. They are also racist (on both sides) so be forewarned and the store manager seems to have no filter and explodes when you don't agree with her and shows other signs of extreme immaturity.

They also don't have the high end design clothes as well.

A spiteful bunch of losers who have a "big fish in a small pond syndrome". Just being honest and they are extremely sneaky and dishonest.

Don't say you haven't been warned.

I am more of a Saks person myself, so my standards are much higher than what the local yocals are offering.

I returned a dress and jacket to the Fashion Valley Nordstrom's, in San Diego yesterday. I had been looking for a grandmother of the bride dress, light weight for a summer wedding. Irma, the clerk told me to look around, and bring her an item I may find of interest. She made No attempt to assist me with looking! Then suggested I go to Macy's or Bloomingdale's. I did not experience the wonderful Nordstrom's Customer Service from the Old Days. I did go to Bloomingdales' and had FABULOUS service. Thank you Irma for sending me there!

I have been buying better dresses from Nordstrom for years. I purchased an evening gown for my son's wedding last June. They have always done the hem FOR FREE. If something in the policy changed, when I spoke to the clerk upon check out, she should have told me. We discussed I would be back in the Spring to get the hem done at no cost. Today, I went to do just that. I was told I purchased the dress on sale, which they had priced-matched, therefore, I had to pay $138 for a hem. I paid $195 for the dress. I was shocked. I have never paid for alterations with Nordstrom. I have been buying there for years. Like I said, this should have been disclosed when I purchased the dress. I spoke to two different people, in your Nordstrom at International Mall in Tampa, to no avail. It's as if they did not believe me. They were the last brick and mortar store that I had confidence in. Now, that is gone, too. I felt betrayed and taken for the ultimate sale. Also, that is an outrageous price for a hem. I took the dress to a tailor down the street for $40.

I am very disappointed. My whole family shops there for nicer clothes for events. I will need to consider this for future purchases. If on sale, they will get the full price for the clothes through extremely high alteration prices. They have become just like all the others. The customer doesn't matter anymore. No one cares about the loyal customer who has spent thousands in this store.

Sad in Tampa today!

I received a pair of Frye boots for Christmas from my father but they were too small. I sent them back with return slip filled out asking for a gift card in exchange for the boots. Instead, they refunded my father. After I reached out to Customer Care they told me they could get the funds back out of his account if my father gave them permission, which he did. They then tell me that they were unable to do so and suggested I ask my father to purchase a gift card online for $417. HOW AWKWARD! If they would have followed direction of the return slip non of this would have happened! NEVER SHOPPING HERE AGAIN!

I bought an expensive coat (more than $700) at Nordstrom recently and when I opened the box, I found a plastic bag in a thin big box without any cushion or any bubble wrap.
I also found the coat/jacket in a opened/teared plastic bag, and found that the another side of the plastic bag was tied by hand. (please see the attached file).
Maybe they just sent the jacket, which someone opened/returned, to me.
I could not believe that they sent me an expensive jacket in that way. (If I got it as discounted item or something, maybe I understood it.)
I returned the coat because it's little short and also I don't feel comfortable to use it.
I will try to place order at Nordstrom as less as possible in the future because of such this bad experience.

I think the high end online stores in general like Saks, Nordstrom, and Neiman Marcus have bad customer service. Their customer service people are actually there to be polite to you, but other than that they have no interest in doing something that will help you. Nordstrom apparently has a strange way of posting charges to your credit card account, and my credit card company flagged two of their charges as fraudulent. It caused a huge mix-up. Honestly, all I want is my Christmas gifts I bought for someone. I called Nordstrom customer service to try to straighten it out, and the lady was polite, no help at all, didn't have the slightest idea what to do, took a guess as to what I might do, and then when she was finished she asked, "Is there anything else I can do to help you?" or something like that. I know a lot of people hate Amazon, but Amazon and Zappos (which is owned by Amazon, isn't it?) have the BEST customer service, because if there's a problem THEY FIX IT. They're not just there to say blah blah blah and then not do anything. In fact, I would rather endure a little rudeness (not that they're rude) and then get a problem fixed than listen to niceness from people who are no help at all. Nordstrom has nice customer service people who are no help at all.

I received a letter from Nordstrom saying they could no longer do business with me because of the "high volume" of returns I made. First thing - I keep a very large amount of items I order. Second thing - when ordering clothes, I order multiple colors and sizes (2 different sizes, not 5) because it is an ONLINE order and you cannot try things on. This is online shopping 101 and amazes me that Nordstrom doesn't acknowledge this. I NEVER return things that are clearly worn, damaged, 3 years from the order date, etc. like I see other customers doing. Any items I return are brand spanking new, completely undamaged, and ordered within the past 60 days MAX. Clearly, the "prestige" of Nordstrom customer service has gone significantly downhill in the past few years. I would suggest doing our online shopping elsewhere unless you want to be banned for ordering *gasp* TWO SIZES!

I will often pay more at Nordstrom to purchase something that is less expensive on another website. Why? Because of their superior CS. I've been shopping there for years and I've never been disappointed. I hate to shop in person and do all of my shopping online - so much more efficient. I can shop at Nordstrom without fear of receiving a product that I don't like - for any reason - as they not only ship both ways, but are also extremely reasonable about returns. I have never placed a call to them and not spoken to a CS PROFESSIONAL. Thank you Nordstrom for your quality merchandise and, almost unheard of these days, excellent CS.

I placed an order with Nordstorm. I was charged over $332 but got an immediate email that they had to cancel "part" because they were out of stock. OK no problem I would find it elsewhere. Oh No Nordstrom cancelled the order but did not give a refund. They charged $332 and then another $84 for the Part they didn't cancel but I already paid for. I am charged over $400 and have not received items or refund. Any reputable seller give you a refund or better yet not charge for an item they do not have. Their phone and chat answers vary from you were not charged (my bank thought I was) or 12-24 hours just to take authorization off or 3-5 days it "should be off" Several days and still no money back. This is fraud taking money for no service or product
Avoid Nordstroms they are not honest. Too many good sellers to waste your money with Nordstroms.

Honestly, the worst customer service in the world. If you want a return/refund on your order don't even think about it. I wanted to cancel my order since I forgot something so I wanted to reorder it. They told me that the order was "CANCELED," but in reality that is a lie and they know it. Honestly, don't even buy from this stupid place, a lot of better companies out there that will actually listen to their customers. Go to Dillards, Macy, Jcpenny, Saks Fifth, they basically offer all the same things. They need to fire their entire customer service team.