NordstroomReviews 708

I placed an order with Nordstrom on 11/11/2018 and they take already 1 weeks for processing. I called the customer service, they said something went wrong, they have to cancel it and order again on 11/17/18. I have been waiting for a long time, the website still show as "processing". I am still waiting. It's even later than what to expect. Email customer service and they not seem try to help at all as they never replay my email. Overall very bad experience.

So I ordered few items of Nordstrom's website, I hardly shop there, I remember shopping online at Nordstrom's rack years ago and every time I ordered an item especially on sale or clearance came so used/with hair on and soaked with perfume and I have severe allergies to perfumes and I had complained to them and I remember only thing rep offering was 2 days free delivery, so anyway, I never shopped at Nordstrom rack again because of their apparently relaxed return policy then they resell the same used/disgusting items.

Fast forward to now, I bought few items online at Nordstrom.com and it said package left at "the door" mind you, this is a building and I only bought few items and which accounted to little over $200 and omg, the hassle, I have to go through to get replacement or refund, these reps kept giving me the run around and one of them asked for my phone number and email, when clearly she had the info under my account so manager or supervisor can contact me, when I asked for one during the online chat but first she stated he/she would be able to better assist you and then asked for phone number and email and indicated the supervisor would be in touch but cant offer any refund or replacement, so what's the point of me speaking to the supervisor then?

Then I was told, "research delivery team" would get back to me, after they are done with an investigation. This rep first wouldnt give me turn around time, actually wouldnt give me any info, I have to keep asking her, then she said 12 hours, and stressed on the word "investigation" which sounded soo accusatory

It was the worst experience, I contacted them again on chat this morning of any update, and another rep named: Janet was just blatantly rude and emphasized how "you have contacted us numerous times, you got to wait 72 hours" and gave a case number how this team would work off that! OMG, such rude customer service. I had also spoken to their Twitter team and they were no help either!

I needed the items especially for my trip and it was frustrating and I had to make an alternative purchases for the some of the items and these reps were beyond unhelpful/rude and unprofessional!
So good luck getting your refund from this shady company that sends you used/old/disgusting items especially the ones that are on sales, etc!

My annoyance with Nordstrom is modest in the scheme of things and pales in comparison to those who have had their own good and bad experiences there, but i wont do business with an entity that makes a commitment and then does not honor it.

A few years ago, i got a Nordstrom cc when i made some purchases. One of the benefits of the card was that i could receive Nordstrom credit for any alterations i had done there (up to $100), regardless of where i purchased the product. I had an alteration made not long after that and received the credit. Fast forward to today when i went in for an alteration. The tailor asked me if i had bought the products there, to which i answered no. Apparently the cost is greater for non-Nordstrom products, which makes sense. I then said i wanted to pay on my card to receive the credit and was told that they now required you to purchase the product at Nordstrom to receive the credit.

To me, a stand up company would grandfather their commitments and at least allow those who hadn't used the original allotment to still receive the benefit. SO now i have one less place to look for clothes for me and presents for others. No big deal for them, because as you can easily glean, i look for deals, so i am sure i am not in their primary demographics. And maybe not that bad of a deal for me, as it is one less place for me to shop.

I live about 50 miles from the nearest Nordstroms so I love to shop online and Nordstroms makes it so easy with free shipping and free returns. Plus I can find styles and sizes that may not be in the physical store. I've never had a problem and if by chance, I'll be near the store I can opt to make my returns in person. The website is easy to navigate and their search platform works very well. It all makes for a great shopping experience.

I ordered several items from the Anniversary Sale (pre-sale, open only to Nordstrom cardholders) so was extremely surprised to find they were ALL backordered. Why the heck put something on sale that you don't even have? After 3 weeks no correspondence from the company other than an email saying one item was no longer available. I had to call twice to find out the status only to find out they still weren't being shipped 18 days later. Said phone call involved several minutes on hold, just to cancel the order, so I won't be ordering from Nordstrom.com again.

I made the mistake of shopping with Nordstrom online, and I should have chosen to beat myself about the head with a sock full of marbles instead - at least then it would have been less painful and I could have made it stop. After purchasing my 3 pieces and paying for them onsite I then waited, and waited... and waited, and waited.

After 1 month of still waiting, I emailed the online site and had my email ignored. This was to be the beginning of a long round of emails that were ignored, then phone calls and more phone calls that went on for over 3 months. "But what was the problem?" I hear you say.

Simple really. The 3 items I purchased were not in stock. How about that? So, you know instead of doing something like, oooh, emailing me immediately to let me know the items were not there and issuing me with a refund (or better still, not having out of stock items listed online in the first place because it takes all of 30 seconds to delist an item), no Nordstrom just thought that they would ignore me, take my $150 and the whole thing would just magically disappear.

No clear thinking adult should go near Nordstrom with a barge pole. If it happened to me it will happen to you because they seem to be happy to be rude to anybody for the price of a stolen clothing order. Or perhaps they'd do it for free they're so good at being rude. They clearly have zero customer service training in place or policies for communicating with customers online or handling customer complaints.

I've left out most of the boring details of what transpired over the entire 3 months other than to repeat that yes, the marble-filled sock would have been preferable. What a trainwreck of a company. It must be run by Basil Fawlty. How they still have customers is anyone's guess. Stay well away.

"Nordies" has been, and is, a favorite store, and continues to produce eye-catching products. Equally noteworthy are the myriad lines of clothing--from designer to plus-size--and always offers upscale cosmetics on. Reluctantly, I did not award 4-stars because while I consider Nordiestop-level, replete with free-shipping and "no-questions" returns, clothing-quality has diminshed considerably in the last decade. This is probably due to competitive-pricing offered by Nordies which seems accomplished by (too) extensive, overseas manufacturing. Sadly, the trend makes it difficult to shop Nordies as frequently as was my previous and preferred practice.
I recommend Nordies, however caution online purchasers. Sometimes photos of merchandise do not relay the truth of presented products, "item description" notwithstanding.

"Just received my Nordstrom order. I purchased skin care products from the Philosophy brand and got a free gift with purchased which I wasn't expecting and I loved it. Shipping was very fast. It was suppose to be here on Friday, June 22ed and I received it on Wednesday, June 20th. Plus, it was free shipping. I will definitely purchased from them again. Everything arrived nicely packaged and it was fast. Very excited to have received my product earlier than expected. "

It fits. I bought this shirt mostly for the fabric blend which seems to be harder to find these days. I find this blend to be more comfortable and more wrinkle free than 100% cotton.