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Noracora

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Noracora Reviews Summary

The company has garnered mixed reviews, with customers appreciating the variety and style of products, as well as some positive experiences with customer service responsiveness. However, significant concerns arise regarding product quality, inconsistent sizing, and lengthy delivery times, often exceeding several weeks. Many customers express disappointment with items not matching online representations, leading to frustration over returns and shipping costs. Overall, while there are loyal customers who enjoy certain products, the prevailing sentiment suggests a need for improvements in quality control and customer support to enhance the shopping experience.

This summary is generated by AI, based on text from customer reviews

service
2,221
value
676
shipping
695
returns
497
quality
4,831

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194,459 reviews

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Germany
1 review
0 helpful votes
Follow Oriane P.
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Really work!
November 11, 2020

This website is probably the best online clothing store out there, it has a good price and always has great quality clothes. Shipping is great too! All the clothes that I have bought have a 100% perfect quality. However, what I like the most are the sales. XD Seriously though, the clothing styles are the best, and the accessories and jewelry really work! :)

Date of experience: November 10, 2020
Germany
1 review
0 helpful votes
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They rock!
November 11, 2020

I bought a red round neck diamond print sweater and I love it. Ordering online here was simple and easy, and the layout was easily navigable. The shipping details were clear and upon receipt of the sweater it was exactly as described. I love my article and will definitely use this website more. They rock.

Date of experience: November 9, 2020
Germany
1 review
0 helpful votes
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Excellent
November 11, 2020

Let me start by saying that I generally don't order online, but if every online clothing store was as easy as using this one then I would easily change my mind, there are many things to choose from, almost my entire budget. The clothes i ordered are very nice and comfortable shipping was very very fast overall i would say this website is excellent

Date of experience: November 9, 2020
Germany
1 review
0 helpful votes
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Pretty good
November 11, 2020

Last week I placed the order in this online boutique and received the dress on time. Well, I didn't expect the dress to be delivered in 14 days. Anyway, The quality of the dress was pretty good at that price. I will be happy to recommend this website to everyone.

Date of experience: November 9, 2020
Germany
1 review
0 helpful votes
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Easy
November 11, 2020

I needed to buy something for my mother's birthday and I found this website. I knew you liked scarves, so I went to the accessories section and chose the long tassel scarf with gold and black thread that was 30% off. Many of her accessories are for sale, which is great! A very good site, great sales, and easy to navigate! Definitely looking forward to buying her other things.

Date of experience: November 9, 2020
Germany
1 review
0 helpful votes
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Keep up the good work!
November 11, 2020

My order was delivered on time with no problems. The quality of the product is par excellence. Colors and design are exactly as shown on the website. I love the fabric and the intricate details. The dress I ordered was beautiful; I did not pay any additional shipping charges (other than the charges that were mentioned on the website). I have given them a 5 star rating! Customer service is friendly and fast. I will definitely recommend you to all my friends as you have delivered what you promised. Keep up the good work!

Date of experience: November 9, 2020
Germany
1 review
0 helpful votes
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I'm sure I will buy again
November 11, 2020

I have bought online several times and have always had zero problems. The website offers excellent value for money and offers a very friendly and flexible customer service. I'm sure I will buy again.

Date of experience: November 9, 2020
Germany
1 review
1 helpful vote
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I really love it
November 11, 2020

I really love it, and after family and friends saw the clothes that I buy here and asked me where, they all started shopping on this website, unlike other sites we have tried, as I described it is real, you get what you ask for, all the details, some exceptions may occur, but they are still much better than most other online stores. I would like to thank you for responding and suggesting solutions whenever there is a question.

Date of experience: November 9, 2020
Germany
1 review
0 helpful votes
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Bonus!
November 11, 2020

Yes, I can't wait for your order in a week. However, if you buy in advance you will be happy. I love the clothes that I have ordered on this website. I read the reviews to get an idea of ​​the size, and the photos of 'normal' people in the outfits are a huge bonus!

Date of experience: November 9, 2020
Germany
1 review
0 helpful votes
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Amazing
November 11, 2020

I have made over 4 purchases on this website and am quite satisfied with everything from the updated styles to the amazing customer service that acts very professionally.

Date of experience: November 9, 2020
Germany
1 review
0 helpful votes
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This is one of my favorite websites to buy clothes. I have ordered about 5 times and am impressed by the quality for the price. Not all clothes are the same size, but if you read the reviews and size charts, they fit you perfectly. Every time I had a problem with an order, your customer service was helpful. I recommend this online boutique to all my friends!

Date of experience: November 9, 2020
New Jersey
2 reviews
0 helpful votes
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Liars and thieves
December 9, 2020

Ordered a or of denim jeans. Had to pay shipping. Never got the jeans and they won't refund my money. Do not buy anything from this company. They won't resend my order even though it was returned to them by my post office. Address was not clear. They now tell me that they lost the package. I am out $25 and there's nothing that can be done. They are dishonest and disreputable thieves. I used PayPal, And am looking into starting a dispute with them.

Noracora attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 8, 2020
Jules R. Noracora Rep
over a year old

Thank you for your feedback. Sorry to know that you haven`t received your merchandise.

We`re terribly sorry to keep you waiting so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions. Sorry for all inconvenience caused to you. We ask for your understanding in these cases.

To learn more about our delivery policy, please visit https :// noracora. Com/information/Shipping%20%26%20Delivery

We have been working hard to improve our products and services. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.

If you have been unable to check the status of your parcel, you can contact us and we will help you check. Also you can track your parcel here https://noracora.com/order-query

We found that your order was returned to sender due to wrong address.We`ve replied you by email as well, but we didn`t hear anything back from you.

We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] or chat with us online for further help.

Noracora is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

Washington
1 review
0 helpful votes
Follow Cheryl M.
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I ordered 9 tops from them based on THEIR size charts for the US market. What a joke they obviously don't know the difference between a US size S and Chinese size S. The tops would fit my 7 yr old granddaughter. Received 5 tops that are way to small. Tried to exchange and they stated that I could keep the tops and they would give me a 20% refund on the tops and I could use the money to have the tops altered! The cost to send them back was $60 and when added to $150 that the tops cost as I spent enough to receive the free shipping of $29.99 I would have $210 into 5 and perhaps 4 more tops that I could NEVER wear. Save your money and buy American! It's well worth it in the end! As I write this review I still have not received 4 of the 9 tops! If you buy from this company, you do so at great risk of losing your money.
"Update"
As of January 27,2021. The company finally refunded me for the LAST top that I had ordered back in September. So there is light at the end of that tunnel. Stay the course and you shall succeed. Just know that the tops are not sized correctly. Beautiful clothes just wished that they used normal Western size models.

Noracora attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 8, 2020
Jules R. Noracora Rep
over a year old

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We received your complaint.We value your business and we promise you that we will settle this matter at the best way we can.

We have processed a replacement for you, and the exchanged items were delivered to you successfully.

Items need to be returned to our fulfillment center and buyer is responsible for return shipping, so we`ll compensate buyer with partial refund to reduce buyer`s return cost. Sorry you`re not satisfied with the solution.

We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.

Noracora is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

Pennsylvania
1 review
0 helpful votes
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Item not as pictured
December 9, 2020

I ordered a really cute pair of boots and was disappointed when they arrived.
They looked more like clown shoes rather than the cute ones online.
Also size was way off.

Date of experience: November 8, 2020
Canada
1 review
1 helpful vote
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Warning warning warning. Please save yourself and DO NOT order anything from this horrible company. No matter what reviews you read. I lost $158 on the worst, cheapest clothing I've ever seen. The company is totally a scam and the clothing LOOKS NOTHING LIKE WHAT IS PICTURED ON SITE. I tried to return the entire order and after three emails this is the what "customer service" wrote back:

His case after the aforementioned deadline.

Our return center is located in Guangzhou, China.
According to our return policy, the customer is responsible for return shipping cost and any other related return charges (including possible custom fees). Your refund will be processed after our return center receives and inspects the return package.

Since International returns might result in long waiting time and incur substantial return costs on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a 15% cash refund instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth.

If you still want to return the package, you should email us for a return label within 7 days, the aforementioned deadline.

+1
Noracora attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 8, 2020
Jules R. Noracora Rep
over a year old

Thank you for your feedback.

We`re sorry that you`re not satisfied with your purchase. Your feedback is very important to us to improve our products and service. We`ll forward your sincere feedback to relevant department.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can. We tried to you contact you by message, but we didn`t hear anything back from you.

You can also email us regarding your request or complaint, we promise we`ll take good care of your request. We`ll try our best to improve your shopping experience.

Items need to be returned to our fulfillment center and buyer is responsible for return shipping, so we`ll compensate buyer with partial refund to reduce buyer`s return cost. Sorry you`re not satisfied with the solution.

We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help. Noracora is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a nice day!

Florida
1 review
0 helpful votes
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Horrible fabric quality
December 8, 2020

I purchased several sweaters and NONE of them looked anything like the pictures! The fabric was so poor, that the site is disingenuous with their product representation. I tried to return the items and they have only a 15 day return policy, so be sure to return you purchases asap or you're stuck with these janky clothes! Also, it took 2 months to even get the items once I ordered them! STAY AWAY FROM THIS COMPANY!

Noracora attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 8, 2020
Jules R. Noracora Rep
over a year old

Thank you for your feedback.

We`re sorry that you`re not satisfied with your purchase. Your feedback is very important to us to improve our products and service. We`ll forward your sincere feedback to relevant department.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can. We tried to you contact you by message, but we didn`t hear anything back from you.

You can also email us regarding your request or complaint, we promise we`ll take good care of your request. We`ll try our best to improve your shopping experience.

Items can be returned within 15 days after you receive them, that doesn`t mean your returned items should be delivered to us in 15 days.

We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help. Noracora is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a nice day!

Nevada
1 review
0 helpful votes
Follow Sibila R.
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Very recommended!
November 8, 2020

My friend and I placed an order at this online boutique earlier this month and it arrived today! All the clothes were well packed and have no odors, the clothes are good, Very recommend!

Date of experience: November 7, 2020
Illinois
1 review
0 helpful votes
Follow ZAHIRA M.
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My daughter is a loyal customer of this online boutique, in her last purchase she ordered me a very nice printed dress.

Date of experience: November 7, 2020
Utah
1 review
0 helpful votes
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Delivery is fast and the staff was kind to the response of my email to ask for the tracking number of the package.

Date of experience: November 7, 2020
Utah
1 review
0 helpful votes
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Beautifull clothes!
November 8, 2020

Beautiful clothes. I love buying clothes here the accessories are definitely very beautiful, I even got a hat in this online boutique! Totally cool

Date of experience: November 7, 2020