On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Noracora Reviews Summary
The company has garnered mixed reviews, with customers appreciating the variety and style of products, as well as some positive experiences with customer service responsiveness. However, significant concerns arise regarding product quality, inconsistent sizing, and lengthy delivery times, often exceeding several weeks. Many customers express disappointment with items not matching online representations, leading to frustration over returns and shipping costs. Overall, while there are loyal customers who enjoy certain products, the prevailing sentiment suggests a need for improvements in quality control and customer support to enhance the shopping experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
What a wonderful surprise when this dress arrived for my sister! I was not expecting the quality. She thought that we would return it and she would be without a dress for her banquet, we did not. It is not too formal, if it is perfect for the occasion.
Shopping here has been easy and the clothes are very nice and fits well
I should know better than to order from a Chinese company! The products are always substandard!
I ordered five dresses from NoraCora. Three fit fine and two didn't. I tried to return them, but they told me I would have to pay return shipping to China which was very expensive. They suggested I take a 15% credit instead. I would've gotten a $4 refund. They also don't take returns on earrings. One pair of earrings I ordered was not possible to wear. My holes would've been stretched out terribly. They wouldn't allow me to return them. I'm very disappointed. Not worth ordering from them to begin with.
I am ordering for the first time and I'm not familiar with the size guide. I suggest ordering one size up. Also it took awhile to receive my order.
Thank you for your feedback and sorry for any inconvenience caused.
Regarding the size, if you need to order the right size, we suggest that you compare your body measurements with the measurements of the item size (such as bust size, waist) to decide the corresponding size instead of choosing the " usual size "directly. And please take the size guide as Make sure the measurements of the items are slightly larger than all your body measurements.
And different products have different specific size data, so please be sure to pay attention to the size chart below the product, and then choose the appropriate product according to the size chart.:
1cm = 0.3937008 inch
1 inch = 2.54cm
Size of items from different designers differ. You need to check the garment measurements in size guide and compare them with your clothing's measurements when choosing size. They are true measurements.
Hope this can eliminate your doubts and solve the problems you have encountered.
You can log in to our website to view your order information: https://noracora.com/order-query
We`ll keep improving our service. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Noracora is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
The earrings where not the same colour as online, a bit disappointing.
They duplicated alot of the orders and they only give you back 15% of what you paid or charged for and I have to pay for all of the orders shipments to CHINA.
I have been waiting for almost 2 months for my goods to be delivered. A courier chosen by Noracora did not deliver to my address so my goods are in transit (no one knows where) despite my enquiries to the freight/courier businesses they use. I have asked for a refund/replacement/credit not each request is refused. They have done nothing but tell me to be patient! I would not recommend them or trust them.
Thank you for your feedback and sorry for any inconvenience caused.
We are also sorry for this situation, but the shipping information of the package we provided to you at that time is all the information we know.
Because this is also provided based on the logistics update information of the logistics provider, we are definitely serving you with our heart, but sometimes we are indeed beyond our control in some situations. We hope for you understanding.
After inspection, your package has arrived at your local post office*-Aramex Australia (Fastway Couriers)
https://t.17track.net/en#nums=M***9
M***9
Australia
Aramex AU (formerly Fastway AU)
Unknown
2021-10-01 08:38
Sunshine Coast, Your parcel was unable to be delivered as the address is outside of the Aramex delivery area. We'll hold the parcel at our depot and contact to coordinate next steps.
We recommend that you try to contact the logistics provider Aramex and contact the logistics staff of your local post office for faster pickup:
TEL-1300 327 892;
https://www.aramex.com.au/sydney/ (Sydney depot. 56a Anzac St, Chullora, NSW 2190.
Hope this can eliminate your doubts and solve the problems you have encountered.
We`ll keep improving our service. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Noracora is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Easy online ordering and payment - I ordered several tops and made the mistake of ordering one in medium, which is too large. Sizing seems generous - my skinny pants (medium) are going back since they are too large.
Cut too tight across shoulders. Fabric not good quality.
Ordering was a breeze, received the items quite quickly ( surprisingly pleasant, since it's around the holidays), tracking isn't great, but it is shipping overseas. Was a little disappointed in the clothing, runs on the smaller size, but since it's all Chinese it's not surprising
The photographs suggest a much better quality product. The items are fun and inexpensive but very thin and I don't expect to get more than a season out of them. Good styles though.
Beautiful clothing. Easy to look through inventory.
Arrived on time, nice product
Light material good for summer
I love this online clothing store, everything I have bought is always quality, and they also have excellent customer service.
Like your styles and seasonal changes. Pricing is good on most items. Sale and clearance items always changing.
I purchased two blouses & a casual dress from this company from China, they didn't look anything like advertised when I received them, even the sizing was off, huge clothing, when I requested a refund, I was sent a return label, cost me $27 to send on August 2029, on November 2,2021 I received the sent package back saying it was unclaimed, tried contacting the company via chat & because there was no tracking number, so I'm out the original price if these awful clothes plus another $27. I wouldn't recommend this company.
Thank you for your feedback and sorry for any inconvenience caused.
We sincerely apologize for all the trouble caused to you. Each customer is important to us, we do hope that the problem can be solved in a way which is satisfactory to you. The return address was correct and we don't know why it will return to you.
We recommend that you contact the logistics provider you use so that the logistics provider you choose will know the reason why your package was returned to you.
We`ll keep improving our service. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Noracora is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Terrible company. Have not heard from them once after writing several times since sept. Received two pairs of very cheap shoes and can't return…also was charge shipping when it should have been free since over the qualifying amount…PLUS you have to pay shipping fees for returns! They are disgusting! Stay away!
Thank you for your feedback. We value your business and we promise you that we will settle this matter at the best way we can.
Sorry to hear that the product does not meet your expectations. We are so sorry for make you feel dissatisfied with us.
We are sorry that there is a product problem, we will solve it for you as soon as possible.
After inspection, we have responded to your email promptly after receiving your return application. There may be a misunderstanding between us, and in fact, we have always responded to your emails, and you also responded to our emails in October. It is not that you said that did not receive our mail again after September.
But we did not get reply from you. Please reply to us as soon as possible so that we can resolve the return issue for you.
Have you not received the email that we sent you the email 19 and 13 days ago? Or please check your spam mailbox:
From: [email protected] Sent: 2021-10-23 10:46:30 (duration: 19.33 days)
To: ch***[email protected] sent successfully
From: [email protected] Sent: 2021-10-29 13:18:05 (duration: 13.22 days)
To: ch***[email protected] sent successfully
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Noracora is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. We value your business and we promise you that we will settle this matter at the best way we can.
Sorry to hear that the product does not meet your expectations. We are so sorry for make you feel dissatisfied with us. Thank you very much for your patience to wait. Thank you for your suggestion and we will improve our products accordingly.
Upon inspection, we did not see any information mentioning damage to the earrings from the email you sent to us. Because we don't know that your product is damaged, so we couldn't deal with the problem about the accessories in your order.
According to our return policy, jewelry products are indeed not in the scope of return. But if there is a problem such as damage, our customer service staff is an objective and humane professional team. If we know the problem, we will absolutely deal with it for you immediately. But the premise is that you need to tell us the problem in time, thank you for your cooperation.
Could you please take some pics and email us back so that we can check for you?
For wrong item(s) issue, We need:
1. A picture of the whole package including the clear tracking number;
2. A picture of the WP( WP is the item barcode on the package, 9 digits) and a picture of the exact item you get;
3. A picture of the detailed label of the item including the recognizable size, color and designer's name.
(FYI: We need the pic to confirm whether we send the total different item to you.)
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Noracora is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!