Noon

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AE
1 review
1 helpful vote
Follow Jackie E.
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Scam+ Terrible customer service
February 19, 2021

Scam + bad service
So I purchase 625 ml nivea x 3 and what is delivered is 400 ml. When I requested to return and replace the product they just said that we do not have an option to replace a product we will just return your payment in your card but you have to wait for 7-14 days.
Since I am located in Hatta, Dubai there is a delivery charge unless your order is 220 above. Since I value savings I always purchase more than 250 Aed. Even though how little the amount that I save it matters to me. So when I raised my concern to noon. Support they said at they will raise the request to waive shipping fee as gesture of good will for my next order. Since I needed the product i want to order again But when I followed up for the waiving of shipping fee on my account I was told that they do not have the authority to do that.
They have wasted my time, my money and I do not think I will purchase again from noon. I will go back to Amazon in which they have great product and great service.

Date of experience: February 19, 2021
Layla I. Noon Rep
over a year old

Hi Jackie, we are extremely sorry about the shopping experience you've had with us. We assure you that this isn't the experience we intend to provide. The concerned team has been advised to get you updated as soon as possible, If you're in need of any assistance, we are always here to help through any customer support channel. Shukran!

AE
6 reviews
3 helpful votes
Follow Ashwani A.
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Will never order again on Noon or Noon Daily. Orders are sent in piecemeal and one has to keep collecting deliveries over next few days. Simply painful and unprofessional. Dont know what kind of algorithm the mandarins at Noon are thinking. So utterly useless and inconvenient and environment unfriendly and wasteful. TERRIBLE! I usually am not so harsh but this is insane. Suffered a few weeks ago and it has started to happen again. I SWEAR I WILL NEVER ORDER AGAIN ON NOON EVEN IF THEY ARE THE ONLY ONES TO DELIVER ON PLANET EARTH. IT IS A JOKE! 3 KGS OF POTATOES GET DELIVERED IN TWO CONSIGNMENTS AND ONE PACK OF COKES GETS DELIVERED IN TWO CONSIGNMENTS AGAIN. HAVE NO POLITE WORDS TO DESCRIBE THE INANITY!
REVIEW ON 31 Jan: I do not accept your lame reply but I am revising my rating to four because all renaining items got delivered in one shot this morning and packing and quality was top class. It appears that someone in Noon Daily took notice of the inane way the deliveries were being made and put a stop to it. My rating would have been five had it not been for the bad reply.

Date of experience: January 30, 2021
Layla I. Noon Rep
over a year old

Hi Ashwani, Thanks for shopping at noon! We wish to inform you that if your order has items which are being offered by different sellers and every seller has his own delivery time due to which you get the order in different shipments and each item gets shipped based on their availability. We'll continue to work on ourselves to serve you better

AE
1 review
0 helpful votes
Follow Sohail A.
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Can I get original phone on noon app?
January 25, 2021

I need iPhone xr if they can give me original phone. I will be very thank full to give me a phone. Xr 128 gb

Date of experience: January 24, 2021
Layla I. Noon Rep
over a year old

Hi Sohail, We make sure that every product sold on the Site must be original and authentic. So you will enjoy the shopping experience with us. See you again soon!

Rhode Island
1 review
0 helpful votes
Follow Dre V.
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Scam
December 28, 2020

Buyer beware, they have terrible ships times and never provide exchanges when the original is returned to them

Date of experience: December 28, 2020
Layla I. Noon Rep
over a year old

Hi, Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further:
Call 80038888 in UAE, 8001160210 in KSA and 16358 in Egypt.
Live chat
Email [email protected] for KSA & UAE or [email protected] for Egypt.
On social - we’re on Facebook, Twitter, Instagram, Reddit, and Linkedin
And We'll get in touch with you to solve any issue you're facing. We are always here to help. Shukran!

AE
1 review
2 helpful votes
Follow Hana B.
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This is a very bad company. They are selling fake electronic products. The labeling machine that we just purchased is fake and not functioning and they refused a return because we lost the packaging that by mistake our cleaner have thrown away. They are aware of their fake products in the first place. They are not fair with consumers that is why be careful of this greedy company. Better order from other trusted suppliers not through this online fake seller.

Date of experience: December 19, 2020
Layla I. Noon Rep
over a year old

Hi Hana, Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further:
Call 80038888 in UAE, 8001160210 in KSA and 16358 in Egypt.
Live chat
Email [email protected] for KSA & UAE or [email protected] for Egypt.
On social - we’re on Facebook, Twitter, Instagram, Reddit, and Linkedin
And We'll get in touch with you to solve any issue you're facing. We are always here to help. Shukran!

Egypt
1 review
3 helpful votes
Follow Mohamed M.
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Worst experience ever
December 15, 2020

Hi all. I had the worst online shopping experience ever. Whole my life I never see something that awful.
My order number NSACC*******519. Was made in 7-dec. Until today-15-dec still IN PROCESS. Not even shipped. I called several times to explain that I need it asap as I will be traveling but nothing happened. Customer service doesn't have a clue when it will be shipped. ALL AVOID SHOPPING FROM NOON

Date of experience: December 15, 2020
Layla I. Noon Rep
over a year old

Hi Mohamed, Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further:
Call 8001160210 in KSA
Live chat
Email [email protected] for KSA
On social - we’re on Facebook, Twitter, Instagram, Reddit, and Linkedin
And We'll get in touch with you to solve any issue you're facing. We are always here to help. Shukran!

AE
1 review
0 helpful votes
Follow Sarah M.
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HARAM ONLINE SHOP, FAKE ITEMS, SCAMMERS, WILL NOT RECOMMEND, UNPROFESSIONAL STAFFS, WORST CUSTOMER SERVICE EVER! PLEASE CLOSED YOUR BUSINESS, OR CHANGE YOUR MANAGEMENT. SEE HOW YOUR COMPETITORS DEALING THERE UNSATISFIED CUSTOMER, HONESTLY AMAZON AND EBAY WAS MORE BETTER THAN NOON! THEY HANDLE VERY WELL IRATE CUSTOMER WITH GOOD STAFFS AND MANAGEMENT IN WARRANTY CLAIM OR CUSTOMER SERVICE. I ORDERED AN ITEM IN AMAZON FOR 34 DIRHAMS, OK IMAGINE THIS AMOUNT, THEN AFTER 4 DAYS THERES A PARTS WAS NOT WORKING, I EMAILED AMAZON FOR WARRANTY CLAIM BY TOMORROW AMAZON CAME IN MY OFFICE TAKING BACK THE ITEM AND CREDIT THE AMOUNT IN MY APP, SEE HOW THEY DEALING! AND NOON CANNOT DO THAT FOR 1,545/- AED, AMAZIIINNNNNG SCAMMERS! I SHOULD COMPARE I HAVE THE RIGHT, NOON TOOK MY MONEY AND GIVE ME FAKE ITEM. HARAMI SERIOUSLY! I DELETED MY NOON ACCOUNT FYI! THE ORIGINAL PRICE OF MY ITEMS IN THE MARKET IS ONLY 950/- AED OR MAYBE LESS, BUT NOON SELL IT FOR 1,545/- AED PLUS NO WARRANTY! I PAY ADDITIONAL FOR YOUR UNTRUSTED BRAND! I POST IN ALL MY SOCIAL MEDIA MY HORRIBLE EXPERIENCE WITH NOON AND SAID TO ALL WHO KNOWS ME THAT NEVER SHOP IN NOON! MOST OF MY FRIENDS DELETED THE APP RIGHT AWAY! HOPING FOR OTHERS TO DO SAME TOO. THE MONEY YOUR EARNING IS NOT WORTHY FOR THE PEOPLE YOU SCAMMED. THE WORLD IS ROUND THERE WILL BE A TIME FOR EVERTYHING. GOOD LUCK NOON! AGAIN CLOSED YOUR BUSINESS OR CHANGE YOUR MANAGEMENT, YOUR FLATFORM WAS LEFT BEHIND BY OTHERS!

Date of experience: December 14, 2020
Layla I. Noon Rep
over a year old

Hi Sarah, Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further:
Call 80038888 in UAE, 8001160210 in KSA and 16358 in Egypt.
Live chat
Email [email protected] for KSA & UAE or [email protected] for Egypt.
On social - we’re on Facebook, Twitter, Instagram, Reddit, and Linkedin
And We'll get in touch with you to solve any issue you're facing. We are always here to help. Shukran!

AE
1 review
2 helpful votes
Follow Samyan S.
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Doesn't get any worse than this. Stay away!
November 7, 2020

Don't order electronics item with noon ever, I want to share with everyone my worst experience with noon which is happened 2 times First I order mobile one of the birthday gift they delivered to me after 12 days which is I choose express option after 100 mail & call conversation again I order on of another mobile they send me different color they will not admit there mistakes very poor service providers

Date of experience: November 7, 2020
Layla I. Noon Rep
over a year old

Hi, it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran

AE
1 review
2 helpful votes
Follow Jibs M.
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Very very very very very very BAD service,,, I order blinder and I request them to deliver me little early as I want to travel, they had not just delivered me even on delivery date also and all time they will tell sir we are raising ur complaint and nothing works then after I was so upset as it was gift for someone and I want to travel but they just try to take so easy, really I will suggest not to buy anything from NooN. And when I check directly from seller he told me that we don't even have this product in stock. Ohh my god, means they are posting out of stock product and there management is really very very very poor.

Date of experience: November 2, 2020
Layla I. Noon Rep
over a year old

Hi Jibs., we are extremely sorry you didn’t have the shopping experience we intend to provide. We have tried to reach you, Could you please reach us through a direct message on our Facebook or Twitter. We'll look into this in detail and fix it for a smoother shopping experience in the future. We are always here to help. Shukran!

AE
1 review
0 helpful votes
Follow Rajesh B.
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Worst service
October 29, 2020

Please dont got any electronic items from noon. I used to be a regular costumer for noon. Now i will not buy any items from noon. And i will recommend not to buy for you.Ya if you want to give hardtime yourself then buy it.if there would be a option of 0 star i would definitely do it.

Date of experience: October 29, 2020
Layla I. Noon Rep
over a year old

Hi Rajesh, Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further:
Call 80038888 in UAE, 8001160210 in KSA and 16358 in Egypt.
Live chat
Email [email protected] for KSA & UAE or [email protected] for Egypt.
On social - we’re on Facebook, Twitter, Instagram, Reddit, and Linkedin
And We'll get in touch with you to solve any issue you're facing. We are always here to help. Shukran!

AE
1 review
0 helpful votes
Follow Sijo G.
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Worst service and the slowest response ever
October 26, 2020

The worst experience I have ever had in my life is with noon they will take your money and will not return back and will talk about the idiotic and worthless policies which are beneficial for the company only not for the customer in the name of selling iPhones they don't give apple warranty but give noon warranty which is zero compared to apple so this makes me pissed off like hell if I ask for refund they say it will take time for refund and will talk about the most useless policies that they have got they just want to play with the money of the customer and nothing else RNAECA******* this is my return id nobody has called me for collecting the return in spite of selling fake iPhones on noon by just listing them as new I would suggest that nobody should buy iPhones from noon as they sell refurbished and renewed phones in the name of selling new phones and only give noon warranty instead of apple warranty.

Date of experience: October 26, 2020
Layla I. Noon Rep
over a year old

Hi Sijo.it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran

Sudan
1 review
0 helpful votes
Follow Yathrib O.
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Bad service
October 17, 2020

اشتريت ٤٠ جهاز لونا من استور@woorld007 وكل الاجهزة خربت بعد اسبوع او اقل! غير انو جزء كبير منهم وصل من غير اغطية لفتحة الشاحن!

Date of experience: October 17, 2020
Layla I. Noon Rep
over a year old

Hi Yathrib. It was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran

AE
1 review
0 helpful votes
Follow Mehroze Q.
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Worst return experience
September 15, 2020

I purchased humidifier they delivered defective piece. I requested for return immidiately. But im still waiting for my refund. I call them everyday and they say wait for 48 hours more. Very unprofessional. I will mever buy any item again

Date of experience: September 15, 2020
Layla I. Noon Rep
over a year old

Hi Mehroze.it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran

AE
2 reviews
2 helpful votes
Follow Thomas G.
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Seller AIM2020
September 9, 2020

I have never seen such a hopeless and a slow performing seller(AIM2020) in my life they are not concerned about the order they get they will deliver it when they feel to do it such a useless attitude they have towards the business in noon and moreover the noon guys don't even try to contact them and tell to ship the product at the earliest when I was a seller in noon(a2z4gifts1989) the noon team used to call and disturb us daily by calling and telling that the customer wants the product at the earliest so ship it soon so this means they are partial towards some sellers which is a very bad attitude to have in business.The seller AIM2020 is not at noon business its there for something else I think thats why such a hopeless response at the same time noon team also didn't take any initiative towards this case and remained silent as if nothing as happened.

Date of experience: September 8, 2020
Layla I. Noon Rep
over a year old

Hi Thomas, it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran

AE
1 review
1 helpful vote
Follow Bala k.
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Customer service very bad
August 31, 2020

Pls do not buy any thing very very bad services...

Date of experience: August 31, 2020
Layla I. Noon Rep
over a year old

Hi, Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further:
Call 80038888 in UAE, 8001160210 in KSA and 16358 in Egypt.
Live chat
Email [email protected] for KSA & UAE or [email protected] for Egypt.
On social - we’re on Facebook, Twitter, Instagram, Reddit, and Linkedin
And We'll get in touch with you to solve any issue you're facing. We are always here to help. Shukran!

Saudi Arabia
4 reviews
0 helpful votes
Follow Zeyad A.
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Excellent
August 17, 2020

This website is more than commercial site its have many unique products like vitamin C mostiraisor its wonderful product and value. Have many products with great prices

Date of experience: August 17, 2020
Layla I. Noon Rep
over a year old

Hi Zeyad, thank you for the awesome review. We are glad to see you enjoy our shopping app. See you again soon!

AE
1 review
0 helpful votes
Follow Elena E.
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Very Very Bad Bad Service and Company.
August 8, 2020

Very Very Bad Bad Service and Company.
Very Very Bad Bad Service and Company.
NEVER order from them!

Do it via Amazon.

They are delivering the wrong order and they do this for the 2-nd time for the same item within 1 week.
UNBELIEVABLE!
I AM SHOCKED!
After speaking with 4 people within the week they couldn't make sure that the item which will be send for 2-nd time will be correct one!

And it seems it is normal for them to do wrong delivery at all the time, because most of complaints only about this issue.
Weird, isn't it.
I am already waiting for my refund from the 1-st time which will take 14 working days. And now again and again.

DO NOT Order from them... save your money!

Order No:
NAEC*******922
Elena

Date of experience: August 8, 2020
Layla I. Noon Rep
over a year old

Hi Elena, it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran

Saudi Arabia
1 review
1 helpful vote
Follow mohamed S.
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Don't buy your ELECTRONICS from noon
July 27, 2020

Noon is the worst customer service you will deal with.
If a problem occurs during the warranty period then you have to wait more than one month until you get it back.
And no one of their customer service will give you a clear reply.

Date of experience: July 27, 2020
Layla I. Noon Rep
over a year old

Hi Mohamed, Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further:
Call 80038888 in UAE, 8001160210 in KSA and 16358 in Egypt.
Live chat
Email [email protected] for KSA & UAE or [email protected] for Egypt.
On social - we’re on Facebook, Twitter, Instagram, Reddit, and Linkedin
And We'll get in touch with you to solve any issue you're facing. We are always here to help. Shukran!

Saudi Arabia
1 review
3 helpful votes
Follow Ali B.
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Noon Worst customer service I have seen
July 21, 2020

Hello
I have call them for warranty for my mobile phone after one week from purchase and they say after 24 hours but what they did they give me missed call and send email that saying we have called you but you don't answer
Really it was a bad customer service I have ever seen

Not recommend for after sales just selling and forget you

Date of experience: July 21, 2020
Layla I. Noon Rep
over a year old

Hi Ali, Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further:
Call 80038888 in UAE, 8001160210 in KSA and 16358 in Egypt.
Live chat
Email [email protected] for KSA & UAE or [email protected] for Egypt.
On social - we’re on Facebook, Twitter, Instagram, Reddit, and Linkedin
And We'll get in touch with you to solve any issue you're facing. We are always here to help. Shukran!

AE
1 review
1 helpful vote
Follow Alvin B.
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Its just that its so bad, that it makes me want to put my finger through my Eye into my brain and swirl it around. Imagine asking for a replacement for an item under warranty, constantly following up to random clueless agents, that took them 2months to finally agree to replace, then all they give me is bull$#*! and crap. #nevereveragain

Date of experience: June 21, 2020
Layla I. Noon Rep
over a year old

Hi Alvin, Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further:
Call 80038888 in UAE, 8001160210 in KSA and 16358 in Egypt.
Live chat
Email [email protected] for KSA & UAE or [email protected] for Egypt.
On social - we’re on Facebook, Twitter, Instagram, Reddit, and Linkedin
And We'll get in touch with you to solve any issue you're facing. We are always here to help. Shukran!