Noon

Most pathetic service I have ever seen in my life... Shall never ever shop n recommend anybody to use Noon.

Service very poor
Customer service very poor
Delivery very very poor

Item which had to be delivered on 3rd March... yet no delivery until 5th march 10pm... called customer care and its says tht matter is been escalated...

*******The most hurtful part the way delivery people fools... they call u and ask for address post that they disappear... after 45mins u call them they say can we deliver tomorrow... this happens thrice and yet no delivery... imagine the state of the receiver who needs goods urgently as they r supposed to travel
What kinda service is been offered is really shamefull...********

UAE should ban Noon for being thr in market itself...

Hello everyone,

I wanted to share with you the experience i had with noon.

Please don't order from them!

I ordered a watch, they sent it broken, I returned it and i am waiting for the refund for three months. They are telling me to wait and be patient. Such a disappointment. I have never been waiting for a refund for 3 months. They keep promise i will have the money in 48h but they don't do anything about it.

The worst online website they made my online experience the worst.

I bought a Washing mashin 3 weeks ago and it got a broken glass and till now they only call and say sorry for that and no resolution for my problem.

They refuse to take due to internal logistics problems.
They don't want to refund.

Not recommended

Beware, They try to be like amazon but instead they sell fake things and then when you return the item telling them its fake, they 'lost' the item or say that you have returned another item and cannot reinburse you without proof of returning the item (even though they picked it up themselves!). They are crooks and steal your money, i would avoid at all cost!

Worst customer service. And beware of delivery personnel. If you will pay them by cash and not in exact amount... they will not return your change. And you have to wait for 1 week from customer service only to say what is your proof? Worst

So if I could give Noon zero stars I would but unfortunately that's not possible. I have had the worse experience with them. My husband and I initially said our items must be delivered on the 19th Jan but due to unforseen circumstances from our side we had to move the date to the 25th. I started communicating with Noon from the beginning explaining my situation to them and their reply back to me was just liase with the driver, which we did from the start. All of a sudden I started receiving messages that my items are being canceled. I phoned Noon immediately and I said to them it is unacceptable and they must fixed it, their reply to me was they will log a complaint. The next day more items are being canceled and Noon just keeps on telling me they are busy sorting out the situation and I'll get a callback from an agent. We'll today they phoned but when I answered the phone just went dead with no callback after that. They know the importance of my situation but their message is the same everyday "THEY WORKING ON IT" in the meantime the customer is sitting without a fridge, without bedding, without a dinner set! I'm sick of Noon and I'm not surprised that other people are also not happy. I'll keep on posting 1 star reviews until my situation is sorted.

I am VIP customer in NOON as per noon :) and i am very disappointed to write here that the Mobile Phone that i bought from Oppo Noon was FAKE and Oppo certified the same to me and i have the proof. When i asked for return the phone which was never used they said it was out of warranty. With my experience, i will never recommend to buy noon.

Horrible customer service. Worst ECommerce service That asks its customer to call and complain about their own customer service coz they don't communicate. If you are buying something from here, good luck.

I placed a noon order for some essencials. Payment was done online throught credit card. Order was placed on saturday morning and was supposed to be delivered on sunday evening. That was the reason i ordered on noon groceries. And on sunday night i recieved an sms that my order may get delayed. And after sometime i got another sms that my order is out for delivery. But now its the third day i have not received my order, neither did i get any call from them. And i tried calling the customer service, but nobody was picking up the call and they did not even find it responsible to call back. Then i mailed them. There was no response. Then i messeged then in instagram, still they did not find it necessary to respond, and then i asked them to cancel my order due to their lame customer service. That was then they responded by saying that the delivery agent tried to contact me and i did not respond. I have not received a single call or even missed call from any unknown number, and they are telling me that i did not respond..

If I could take this company to court I would. ABSOLUTELY THE WORST COMPANY! I have ordered a TV as a birthday present (Birthday on 30.12) delivery date was supposed to be 29.12.!
So on 29.12. I have waited whole day at home, around 2 pm I received message That the item was loaded in the delivery car. During the day i have called customer support 3 times, as I wanted to check approximate delivery time, but all i heard was "we can't check this information", "you will receive the information in sms", "delivery is till 10:00 pm please wait". At 9:30 pm I have received 2 messages one right after another.
1-st to say the driver's number, 2-d to say that he couldn't reach me and the delivery has failed. As furious a person could be after this lie (obviously no one called) and waiting for the whole day at home I tried calling the courier, however his phone was switched off. Then I texted in WhatsApp. After that I have called 20 times and he picked up and said: I had a small car, it didn't fit so I just dropped it at the hub. I asked him a question, how he could drop it of at the hub, if it didn't fit in his car?! Btw, accordingly to their sms updates the TV was loaded in the delivery car at 2:00 pm on the day. I called customer service with total disappointment, left a complaint. On the phone I was told that this courier, who simply decided not to deliver late evening and lied will be fired. I asked the delivery to be tomorrow (on the actual birthday) not later then 1:00 pm, as this was supposed to be a surprise and was assured by the Noon customer service representative that it will be arranged. So next day I wait, at 12:00 pm I called customer service to check where is my delivery, and the answers they gave me were:
1. They don't know
2. They can see my complaint and it will take 24-48 hours for someone to look into it
3. You can't actually choose the date or reschedule your delivery with customer service
4. They can't connect you to the manager/supervisor/courier or anyone who knows or can do anything
After that i have waited for a whole day and no delivery happened. I have called support multiple times and absolutely no help from their side. I spoke to the lady who asked me when should they schedule the delivery, I said that on 31.12. I will not be available at home so on 01.01. Please.
So the courier called on 31.12. Saying that he will be at my door in 20 minutes…. So the only date that I specifically informed them NOT TO DELIVER courier called, same one by the way who lied on 29.12.
So today 01. 01. 22. I have received a message saying that my order was loaded in the car at 12:36 pm…. I stayed whole day at home (canceled my brunch reservation) so to receive another 2 message at the same time at 7:42 pm that: the courier couldn't reach me and that delivery will not be today. And again no one called and couriers phone number is switched off or he simply doesn't pick up…same courier that I complained about on 29.12.
What can I say, i have cried already while talking to customer service. My birthday surprise was ruined, my plans were ruined and I still did not receive my item! This is the worst experience I have ever had in my life with online purchase. Avoid at all costs! Unreliable company with cheating employees! I hope it will go bankrupt and never disappoint people again! Please never use their service!

Ordered something from the app and paid by card. And it wad said deliver within 24h and it took more than 6 days to deliver. Once I make the complain, the customer care person told that they will contact me for the feedback which I haven't got any call from them until I call thrice to noon. This is really not the noon which I used one year ago. And I'm sorry to inform that I'm really disappointed about the services of the noon now a days

After waiting for the whole day for my order, its 11.20pm and order is not yet delivered even after paying additional fees for early delivery.
This was my first experience with noon and for sure noon.com will never be my first choice in future.it cannot be trusted for delivery. I don't know about the quality as the product is yet to be delivered.
Pathetic service. The delivery person casual says, he will take about 1-2 hours to deliver and the customer service representative talks in a helpless way that he has raised a complaint and they will contact me for delivery of the product.
Don't recommend noon.com

For the 2nd time - I have faced this problem.
Firstly wrong item delivered and now they want to compensate the price difference.
The customer service guys are rude and even after sending emails. No one is ready to reply.

I have made an order on Nov 26th paid via credit card, the order was cancelled against my will on the delivery date which was Dec 2nd, the amount was deducted and the customer support team is no help they keep on giving fake promises and more lies, they didn't even refund the amount back to my credit card

"Order no NAEDB*******995 - TV not delivered more than two weeks later and they have not cancelled as requested. They have not given any explanation. Support staff are clueless and not acting on the cancellation. Worst possible online commerce site" in addition callbacks are promised but don't happen

Very sorry to say that the order Order NAEDB*******195 didn't deliver so far, when contacted customer care, earlier informed that the issue will be sorted out in 24 hours. But really they didn't mention when to start that 24 hours. Hahaha. Again when I raised the issue they informed that higher level management will contact you with in 4 hours, again the same scenario, my goodness, it never happened, bcz they don't have any higher level management to resolve the issues. Even a lower level mangement team didn't contact me. Surely, we can't blame Noon, a company who have capacity to sell a rabbit is trying to sell an elephant, it is not the issue of noon.

Order placed on 27 th November, along with this two more items were there, those items delivered, but main item is still pending... really great job they doing by cheating customers telling lies and fabricated things, as though I am not reachable. Then I have given second contact number also, but no use at all.

Now after this comment, a reply post will appear with ready made answer " dear ayoob, exteremly sorry... pls call us on..."... But dear, don't post the same below this, already I called you, chat with you mailed you and messed up and fed up. I think you are the machines designed to measure the level of patience of individuals, you can patent it noon. Really great fantastic cheating Job

NB" As there is no option for negative/zero rating I have given one star. Hahahaha

Absolute cheats! I ordered some food, I was given a time for the delivery to arrive, I was out of office for 4 minutes more than the given. There were missed calls on my phone, i replied and the driver said maybe wrong number. I checked my app to follow up and noticed it was the same number I had missed calls from. I called the rider again and asked him if he worked for noon, he said yes, I followed up on my delivery, he said he will talk to the company and update. 1-2 mins after the call the order was posted as undelivered on my app. I had a chat with L*** Farghaly from Noon, she told me they cannot deliver the food since the delivery was missed, I said I don't like to waste the food, I will pay for the delivery, she said they cannot deliver. I said ok, since it is food, I will go and pick it up, can she tell me the location of the food, she said the customer service would contact me in few hours, I kept repeating to her, too much delay would make the food go bad, please tell me where can i collect the food. She kept repeating cusomter service would contact. It has been a few weeks now, no one contacted me. I paid for something that I never got delivery of. Total scam! Pathetic customer service. I have stopped using the app ever since and I don't recommend anyone to use it either.

I received a very a bad product, I ordered a face cream (order no. NAEDB*******332-S1) and the packaging of the item was torn in all places, the box was opened, and the cream that came in a bottle spread all over. Do the Logistics not check what kind of products they are sending to their customers? Their customer service agents are terrible, they turn deaf ear to them and close the complaint cases without letting their customers know. I had been following up with them for so long! This is unacceptable behavior and I expect a compensation for the poor and pathetic service provided to me.

Update: To this day, they haven't sorted out the matter. Given them the Order no. And all the other information, they still haven't taken 1 bit of an effort to resolve the case. Instead, they wasted my time to explain them all the details regarding the order and assign different people to address the issues of my case. So basically the Noon representatives whoever is responding here is a bot who shamelessly claim they help you but they don't. Ms. Layla you're wasting our time. Don't speak empty words when you can't back it up with actions!

I am having a real bad experience with Noon's customer service. Even though i have send several mails and messages but the only thing they revert with is sorry and apologies. I dont understand does it take so many weeks to collect back the item. I have seriously felt a great deterioration in their customer support. Eventhough i mentioned so many times that the collection point is from my office and my timings are until 5pm they send a response back stating that their associate will come by 10pm. I dont think they even understand what they are responding to. Even in bold letters i have mentioned my availability and i get a response stating the same "our associate will come by 10pm". Its become so frustrating. Wish there was someone sensible in their team who could understand and resolve this.

I purchase Fossil watches and place seperate orders, when the first one was delivered I realized that it was fake and arranged for a return and collection. They collected it and deliver 4 more watches that I had ordered. I returned the new order together with the first watch. They sent me a message saying my refund has been credited to my bank accout and that was a LIE. They refused to refun for the first watch simply because i mistakenly threw away the yellow plastic. But the box and tags were still intact. And sent it back to me.
I need my refund and that watch to be collected again. IT IS FAKE!