Noon

Guys if you are planing to order from noon please think twice before do it, there service so bad and the customer service agent even are not caring about us at all, and your money is not safe you should follow them in case of refund, I will share with you my bad experiences with them.
On 24 May I make an order of laptop AC adapter such as the description and foto given, after 2 days I got a DIFFERENT ITEM, witch is totally not the one that order it I follow their policy and I request the return because they don't have (item exchange!) after a WEEK they came and collected the item, and pending money for the returned item it's two weeks and still not yet credited in my account.
So I realized that the mistake can happen anytime, and i made a second order (CHARGER) with the same description and foto given on 7 June 2020, I got the order on 11june 2020, IMAGINE THAT THEY MADE SAME MISTAKE! Again they brought another item totally different from the one witch I ordered. Here I can't say mistake, here wasting the customer time I lost almost a month to get the charger and still I didn't get it! Again I order a mug, I received totally broken yesterday.
IF YOU REALLY WANT TO BUY SOMETHING GO DIRECTLY TO SHOP TRY AND GET OR BUY IT FROM AMAZON BECAUSE THEY ARR HONEST AND THE LEVEL OF THEIR CUSTOMER SERVICE SO HIGHER COMPARING WITH NOON. PLEASE I AM SUGGESTION YOU TO NOT BUY FROM NOON, THEY ARE NOT CONTROLLING THE ITEMS BEFORE SENDING TO CUSTOMERS EVEN THE SELLER MADE A MISTAKE TWICE THEY DIDNT EVEN CHECK THE FOTO THAT HE IS SHARING ON THEIR WEBSITE AND THEY DIDNT CHECK THE PRODUCT WHILE GETTING IT FROM HIM. Result CUSTOMER WHO HAVE TO PAY AND WASTE TIME SO AS PER MY EXPERIENCE NOON = BAD CUSTOMER SERVICE EVER, USING THEIR PLATFORM = WASTING TIMR AND MONEY. So PLEASE THINK TWICE BEFORE DECIDE TO BUY FROM THEM. NAEC*******017 & previous one NAEC*******811

I ordered a tripod and received it with a loose screw, so, I asked for a return and they apologized to me and told me that I can order it again once I receive my transferred money to my noon account, and the customer service said they won't send me a damaged product again, I trusted them and ordered it again, and I received AGAIN a damaged product, one of the tripod legs won't even stand still with very obvious low quality screws and even BROKEN. Don't you check the quality of the products you send to your customers ever? You just lost a customer that only shops online, I was going to make so many purchases from noon if it turned out well, but now I well highly recommend that no one deals with you, I will post my bad experience everywhere.

Recently I bought a mask branded living guard on the photos when ordered there was a knob or filter on the mask I received a different model without the ventilation knob. I have called noon 4 times and no resolution yet. In the confirmation letter of the order which came with the photo of the mask I ordered there is a filter. This I can use against them in a court of law. Now they have changed the photos on website but they are resisting and admitting their mistake. I caution everyone when dealing with this website.

I have bought HUAWEI Y9 from noon and after 4 months it is not turning on. I have requested for warranty and they collected the phone for repair. Then the phone is came back without repairing. They are saying, the fault because of my misuse. There is no any physical damages. Then how they are saying I misused my mobile. I contacted the seller directly and they said to request noon to pick the phone again. But the noon saying they cannot give me the warranty because already I claimed. I didn't expected this experience from noon ever. I thought it is a good company. They show me the worst part of their service. I will not use noon anymore and I am suggesting to buy the Phone and other electronic items from your nearby stores. Their service is very good when delivering new item and they will not care when you are claiming the warranty.

Am purchased Samsung s 10 e phone online with help of my friend in UAE once i recived the phone and am trying to set as normal and found that its looked with some third part companies and the service support team sending mails only for apology
No action taken since Is the 6 th day,
Am moved to oman now they are saying they can do something once the phoe came to uae they are not able to support
Am really upset that am holding a phone and not able to use the phone the cost of the phone 1700 AED
Totally confused what to do
18.02.2020
Dear team;
My complaint still not solved this is the 12 day after am raised the issue, the delayed response are totally inconvenience and disappointed
And how the customer can trust and buy something it's coming out as it's faulty, and how will be the support once the user start using the item
THE PHONE THEY TAKE BACK ON 15. 02. 20 FOR REFUND AND SAID IT WILL BE WITH IN TWO DAYS NOW 19. 02. 20 A NEW MAIL AND UPDATE CAME AND SAYING WITH IN 48 HORS THEY WILL CALL.
AM A UNLUCKY END USER NOT USER THE PHONE SINCE I PURCHASED AND NOW FOLLOWING ECAH DAY FOR REFUND
BEWARE OF THIS PEOPLE
YOU WILL LOSE YOUR TIME AND MONEY

This was my First and last experience with noon,
I bought some items under order ref.(Order ID NAEBC*******245 Placed on Dec 26,2019), I received a shipment on 31 Dec which doesn't have my Item instead they add one item extra which was not my request,
I tried to contact customer service several times via WhatsApp, phone calls and raising several complaints no. ******* and ******* with a promise to solve the issue within 12 hours, but nothing happened,

Customer service agent trying to make a decision for the order on my behalf without even consulting me, I didn't accept.

I requested to refund my money and credit it to my credit card however so far the issue still pending

Update: I've been contacted by the complaints department and they promised to solve the issue ASAP, as of today (8th January 2020) the problem is resolved and the refund received as noon credits.

The only reason I shop at Noon.com instead of my old trusted Amazon is because they offer free shipping. Now they added 10AED per shipping which is what Amazon currently has. So back to Amazon I went.

Amazon has way lot more items on display, a lot better customer service and a lot better than Noon overall.

Noon's free delivery was a great option for them to grab customers especially the ones that orders 1-2 items at a time.

But that, they failed to hold. You can't compete with Amazon on the same price of shipping with lower market options and unreliable customer service. You will fall from Amazon, period.

Amazon for tons of reasons
Amazon for tons of reasons: Better customer service. Better prices. Easier to return products if faulty. Faster delivery time with prime. And if they miss delivery they make up for it. More realiable sellers. Access to US items with prime free shipping.

Amzon made souq a better platform and I am they happy they bought it

Noon on the other hand has faster standard delivery but otherwise the total opposite of the above mentioned points. They still host tons of fake and unreliable sellers. They cancel your orders and keep the money in their wallet not back to your credit card. They play any trick in the book to get your cash. On my last order during black friday I ordered a discounted item that was never delivered. I recieved a cancel message that not available with other sellers (which was not true. The price just went up and they don't want to bare the cost)

I have used Amazon over the last few months buying phones, tablets, accessories, perfumes, etc. I never had an issue. Yet on the other hand one single order from noon that was partially delivered/canceled. What an irony. Lol

Its very bad experience ordering from noon.com
This is my case
We ordered for express and expect to receive by the next day
Customer Service is very bad in understanding english and they cancel our order without any consent from the buyer
Delivery was lying that they contacted us and they said unsuccessful
From this 2 stories are open
From CS: they said it was cancel
From delivery: they said they contacted us adn tried to deliver
Both are not true
I will not recommend this noon and they are very unprofessional over the phone

Noon is an online UAE company that list many products. However, I have ordered TWICE and they automatically cancel and tell me it is not available and credit me after almost a month. Secondly they advertise next day delivery and it usually takes 3 weeks...
They need to learn the online business and treat customer better or not sell products they have no control over; besides, adhering to their advertising of next day delivery. What a joke!