Noon

Bad experience, two times I received wrong items, unfortunately I checked the items only after leaving Dubai and reaching my home country, I contacted them for wrong items delivered, at first they asked to return it but when I informed them that I'm out of Dubai, they stopped responding to my emails. Below are the order numbers:
NAED*******763, NAEE*******535-S1

The worse food application ever. Bad customer service when ever u face problem with delivery. Irresponsible team and management. After they got your money they let u/ask u to face your problems with restaurant directly. Even if its hygiene issue. For the 2nd time i received the package damaged and opened most probably by their drivers. They take the subject very light and they claim that they cant do any thing and they refuse to connect u with their management. All what they say call the restaurant and complain. Funny enough if the drivers works for u and we order through u so legally u are responsible for all the sequences. My recommendation think twise before using noon food application there are other more reliable food application when u face a problem they work hard to solve it not simply leaves u alone facing problems. Some problems can be digested and accepted like delays on delivery or wrong items or even missing items but when it comes to hygiene issue. Sorry this issue is major and action need to be taken

I bought a phone. During initial installation it was restarting every few seconds going back to the start and became overheated. Noon is not following their return policy of return of malfunctioning devises and just send me back the phone. Now I have to protect my consumer rights in government institutions. Better buy in other shops, not noon. Never seen such attitude towards customers in any country

Order N: NAEE*******162
If I could give -10 I will I had a very bad experience I will never think to order from again after trying hard to get the order delivered(travel bag) because I'm traveling outside uae I tried sending a lot of request for urgent delivery trough your customer service representative and emails even it's already supposed to be delivered today nothing at all solved they keeping saying will raise a complaint this is so unprofessional and unfair to me waste of time and money second; the delivery agent I tried too much times calling him no answer no feedback at all lol how funny it's in the end saying he's the one called me and didn't answer unsatisfied unprofessional very bad service

I request to noon mangment take action aginst fast and furious delivery services they are not giving salary and we are working hard in noon and they are cheating us i want to complain plz take the action against this

Never seen a customer care service as horrendous and unethical as Noons! They are liars, cheats and literally put the customer down to cover up their mistakes. Recently I purchased 2 Lego toys during the Lego sale and provided the full address, location pin as well as requested fot a "leave at the door" service.

For starters I received calls from multiple delivery men, each asking me for location and I explained the location to them (got fed up of the calls after a point of time). Finally I logged a complaint with noon after 4-5 days since I had still not received the order. Noon promised to look into it at the outset and have my good delivered, but to my dismay I received an email a few days later saying they will be cancelling my order since it was undeliverable! They asked me to purchase it again, but I would have to pay and extra Aed 215 this time (the discount amount), since there was no sale.

I refused and offered to pick the items myself from their warehouse. They said that was not possible. Furthermore started accusing me that the mistake was from my side coz I didn't answer the delivery man's call, also, they must have tried to deliver but no one was there to collect the items! This is utter rubbish coz I always have someone at home. Moreover, I had asked for the items to be left at the door!
Noon so conveniently passed on the whole blame to me and even removed the "leave at the door" option from my order and said that it was never requested. Luckily, I had take. A screen shot and had proof! They processed a refund to my account, without my consent. I didn't want a refund, I wanted the toys since they were birthday gifts (now overdue).

What I've hated is I've explained to them multiple times, but each time they pretend like they know nothing and give me this robotic reply to "reorder". Why should I reorder when there was no issue from my side and bear and additional cost of Aed 215? Moreover, they made me feel like a liar and bullied me over and over again.

Extremely dishonest staff, bullies and basically know nothing about customer service. Noon shouldn't be in this business at all!

Dear readers, you're better off with Amazon- they've been extremely ethical and handled all issues so well! Noon on the other hand - totally unethical. Don't burn your fingers with Noon.

I've still not received a resolution from them and awaiting one! Noon team- if Your're reading this, please respond!

Meleny Stevens

I made an order with their offer buy one get one free and got 2 shoes and paid extra for them however one shoe was fine and the other was dirty and bent from the front I requested them to get it and provide me with another shoe of the same size, they said no and they will contact me to solve the problem that was since 27/5 and they did not call me and when I called them their customer support told me when they find a solution they will call you I told her when she told me when they find a solution and closed the call I called them again cause this was very bad service and they said they indeed found a solution but why when I called first they did not? They told me they will send someone to take it and I will receive the refund on noon credit and I can transfer it to my credit card, the following day I woke up to find that someone paid from my noon credit 500 pounds ordering things and canceled the order I immediately call the support at 11 am and tell them so that no other transactions happen on my account however later at 2 pm literally after 3 hours from me contacting the support I find that someone ordered a mobile for 3700 and a headset from my noon credit and changed my phone number to his so I contacted them immediately and informed them then supposedly I should request to transfer the money I have on noon credit 3000 to my credit card within 7 working days, they tell me I can not make any transfers before 7/7 means I have to wait 1 month before I make a transfer how can that be? Then they tell me I can fill out papers for transferring my money and I will receive it also from 15-31 days, and I submitted a complaint about how can I wait 31 days for me to take my money back? And how come it was 7 days but after someone hacked into my account and ordered a mobile shortly after I informed the support and it was my problem and they prevent me to make any transfers until 7/7.

Even after all this and I raise a complaint they till me to wait additional 2 days for someone to contact me and see my problem, they are garbage support and a trash company that doesn't even care about their customers this is noon Egypt

I had a conversation over phone with one of noon support agents - called Aisha today morning - around 11:00 am.
I was extremely disappointed with the way she conducted the call:
1. She doesn't speak English well - I was not able to understand her
2. When asked to transfer to another person who can assist me she rudely said - "Nobody can assist you"- REALLY, Noon?
3. Asked to speak to her supervisor - she refused

What kind of trainings do you provide for you team, if at all? I am not able to resolve the issue with my delayed order. In addition the Delivery Driver keeps on updating order status as not able to reach the client - when in reality he never even called me.

They stole money from me claiming its an accident. When I tried to fix it with their $#*!ty customer service they kept calling me for 6 days giving absolutely no solution just wasting my time. Save your time and money noon is a theif

14May22-
I am stuck with this product a Mobile phone. Its a faulty product repaired 4 times but still has the same problem. SAME PROBLEM AGAIN AFTER 4 REPAIRS and Noon still supports the seller without giving a heed to the customer. Its a high end product and I have spent considerable amount to buy this. But Noon has no consideration for my issue and their unprofessional staff (warranty department Ms. Fatima) speaks with so much attitude and arrogance.

Given below is detail of my problem
S # Date Warranty Claim Number Action
1 11-Feb-22 WA-WAAEE******* Software updated
2 07-Mar-22 WA-WAAEE******* Mother Board Changed
3 31-Mar-22 WA-WAAEE******* No action taken
4 11-Apr-22 WA-WAAEE******* Software updated

I strongly recommend NOT to buy anything from Noon.

Reg
Manoj
---

Noon is one company which doesnt care about its customer. Its been proven by Noon not once or twice but four times so far and I guess it will continue unless it wakes up. I have bought a Mobile Phone from Noon Platform (OnePlus Nord) and started facing severe functional problems with the devise soon after I purchased it. I still waited hoping its a common problem but after reading the online about this issue I discovered that many others are facing this problem (Google for oneplus.com / threads / oneplus-nord-proximity-sensor-issue. *******/). I shared it with Noon too but the guys sitting there are so un empathetic. They just stick to some text and read it out. Not every case is same and there has to be a solution to problem and not adhere to policy but try to understand the problem.

I have submitted the warranty claims 4 times so far for the same problem,

S # Date Warranty Claim Number Action
1 11-Feb-22 WA-WAAEE******* Software updated

2 07-Mar-22 WA-WAAEE******* Mother Board Changed

3 31-Mar-22 WA-WAAEE******* No action taken

4 11-Apr-22 WA-WAAEE******* Software updated

I have received the phone back in spite of my repeated mails and phones not to send the faulty piece back. I gave enough chance to Noon and the seller but these guys are hell bent on not accepting the problem. I JUST DONT WANT IT BACK. Since last two months the phone is lying with service center for more time than I got to use it. BUT STILL NON IS NOT CONCERNED.

I dont trust NOON and strongly recommend all NOT to buy stuff from NOON.

I wont sit quite till I am heard and my problem is resolved.

Regards,
Manoj

Hi Noon Responsibles in KSA/UAE

Called your customer service representative several times with no satisfactory response and results.

This is totally unprofessional approach from noon of withholding the money illegally by blocking the account and not giving any explanations and/or resolving or refunding. It has been several day by now nothing has been explained.

Appreciate your ethical and professional action at the earliest.

Regards

The worst delivery service I have ever seen. I received an email today (06. 05. 22) at 11:05 am that the order is out for delivery but still even didn't received a call and the time is 7:40 pm. Despite sending email and calling twice, no solution and at last they asked to wait till tomorrow. Horrible experience, will never buy again from Noon and suggesting everyone to not believe in them when it comes to delivery.

Delivered wrong item and refused to refund cash. Refund process is complex and slow. Awful experience

They sent rotten meat to me. When I complained they said throw it away and will give your refund. Then they said send us a picture of the bin...

I am currently waiting for a TV & Soundbar which I ordered two days ago, and paid extra fees for "Next Day Delivery". On the scheduled date, I recieved only the soundbar - I called the Noon Care twice, and they told me "Sorry, we will deliver tomorrow". The next day: still no delivery - I called Noon Care again, and they told me AGAIN "sorry we will deliver tomrrow".
Unbelievably frustrating, and very very unprofessional.
I will ONLY be dealing with Amazon in the future, who have NEVER delayed an order for me.

An absolute nightmare their delivery schedule, the worst that I've dealt with.
I ordered on December iPhone 13 pro & they delayed the order for more than 2 weeks till I had to cancel the order.
And here again i made the same mistake ordering.
Is a complete waste of time
As all they do is we will raise your concerns & we will get back to in 72 hrs & again & again & again. ( disaster)
Also action need to be taken against their driver ( Vinod) with phone number *******395**
As I called him & confirm the location & timing of the delivery but he never delivered
Waste of time...

I ordered the 2 ton AC on 1 Mar 22 from noon online shop. Which should be delivered at 5 March 2022. Still on processing state and not received any proper reply from them.
Also recently took the noon VIP membership. I have escalated this issue to priority customer service and no action was taken from their side. Simply we needed to wait for 48 hrs if we raise any complaints.
Service is very rude and Pathetic service.! They do not care about their customers at all!

I have been buying a lot from noon and was somewho good because paying on delivery time by cash But this time after paying by visa my order about 900aed they delayed the order whithout even calling me to explain when it will be sent. Only a simple sms saying as soon as possible, and by calling the customer care they only can put a request which again will take 24h again how many days to deliver god knows and even for refund i need to wait 14 days ro get my money nack what a shame!