Noon

SINCE 3 DAYS WAITING FOR ITEMS EVEN LIKE YOGURT NOT DELIVED... NO EXPLAINATION EVEN THE CUSTOMER CARE NUMBER RINGS AND GIVE MESSAGE OF COFFIEE PEPPER AFTER A LONG TIME IT BECOME DEAD... DEAD... NO ONE PICK THE CALL

COMMING TO EMAIL... A MACHINE RECORDED MESSAGE SOME TIMES ZAKIR
SOME TIMES Mamdouh Nagah Soliman
SOME TIMES AZAM...
JUST APPOLOGIES AND WILL CONTACT IN 2 WORKING HRS...

SOMETHING IS SERIOUSLY WRONG...

THEY STARTED WELL... NOW UNABLE TO MAINTAIN THE QUALITY OF SERVICE

I placed several orders on noon during the national day event and they were scheduled to arrive on different dates from 25 sept to 17 oct.

The first shipment arrived on 25 sept, I, living alone here in KSA, was not at home. I asked the driver if he can deliver it to my location that was 20 mins away, and I'd pay him the extra charges and tip him; yet he refused stating that he's only allowed to deliver to this place. I called the customer support and asked that all my shipments get rescheduled till 01-Oct.

Each and every day, from 25 Sept till 01 Oct I was receiving messages stating that my shipment is out for delivery, couriers contacted me daily, and I had to call DAILY to the customer support insisting that I want to reschedule my shipments to 01 Oct. I asked for the managers to contact me; they called while I was in a meeting so I asked them to call back at 2:30, but no one ever called again.

Friday 01 Oct; 1 shipment arrived out of 2, the courier was extremely rude and disrespectful.

Will be cancelling all other orders and order on Amazon from now on. Never use Noon at all. Never Ever.

Noon sold me a refurbished iPhone that was defective. Clearly they do not have a system in place to check this and are in the business of taking advantage of customers through the possibility of ‘cheaper' options like refurbished. The phone was first returned back on warranty as it would not connect to wifi after just a short while of using. After a couple of months, the screen began to freeze. It was still under warranty and sent back. But I had repeatedly emailed them saying the piece is defective. It cannot get spoilt 2 times for different reasons in such a short span of time. Now they are refusing to repair it as the screen has a scratch! The warranty team itself has admitted to me that the scratch is unrelated to the screen freezing. The scratch is purely aesthetic. But you are stooging and cheating customers. You won't repair it because of the scratch but you are ok to sell defective unchecked pieces to innocent customers who believe you have a system in place to check products. I was tossed between the warranty team and customer service team as of course no one will take responsibility. The last person I spoke to said simply, I cannot help you,' Are you serious? Have you built a business on deceit? Selling a defective piece is paramount to cheating me- I trusted your product quality through noon. Ok so don't repair it because it ‘doesn't look perfect anymore, has a scratch' but compensate me for the faulty product that you sold, to begin with. 2 separate issues in 4 months, obviously, you know the phone is faulty. You are taking the wrong way out by finding a T&C that says the phone must not be damaged. But selling a damaged phone is ok, right? That is acceptable? I refuse the even believe that the screen was scratched. You probably scratched it yourself to get a way out so you don't have to incur a cost to repair it. The phone was returned and after 2 days I am told not has a scratch (unrelated again to the internal problem why the phone is not working). How can I believe you? I have no trust. When I asked a technical person in the field i am told that the screen freezing issue happens when a person with not adequate knowledge is fixing the wifi issue internally. The phone was returned with a wifi issue already, so your team probably caused the screen freezing issue in the first place and now are just doing the major cover-up job!
Disgraceful service and business ethics.
Will never return to Noon. I expect an answer and resolution for my issue. Due compensation or the phone replaced. Your customer service team is totally inadequate to deal with customers!

Account is under the name of Garima

Noon Egypt. One of the worst website you can shop with. They will scam you and they will cheat always lying and never refund. Save your money and shop somewhere trustworthy and respectful there are so many except this one

‎أحد أسوأ مواقع الويب التي يمكنك التسوق بها. سوف يخدعونك وسيخدعونك دائمًا بالكذب ولن يستردوا أموالك أبدًا. وفر أموالك وتسوق في مكان جدير بالثقة والاحترام ، هناك الكثير باستثناء هذا

I am a regular customer but this last experience has been really bad and shows the company is not genuinely looking to solve problem but fleecing customers by selling damaged goods on the website under the cover of manufacturing warranty but then finding reasons and excuses not to honour the claim under the published warranty policy.

The experience goes like this.

I bought a dual-SIM Samsung mobile phone from the website with manufacturing warranty of 1 year. However when the phone was used, the dual-SIM capability didnt work. So we discovered that two SIM slots had the same IMEI number which is a manufacturing fault. I checked with Samsung, all dual SIM phones sold in UAE must have two separate IMEI numbers as per regulatory guidelines.

The phone was used by my family who were travelling abroad and due to COVID, returned after 2 months. Unfortunately during the period of discovering the fault of one IMEI number against two SIM slots, the phone had a physical damage, crack on the back cover but it does not make it non-functional.

I called the customer care and explained the situation, then they referred me to Warranty team who asked me to make the video of the condition of the phone and the problem which I provided. However then I got the call from Warranty team saying that my Warranty is invalid due to the physical damage and I should refer to the Warranty Policy on the website. I have read the Warranty policy on the website and I cant figure out under which clause, my warranty claim is invalid. I asked the agent to tell me the exact clause under which this warranty is invalid but they can't give me an answer. When I explained to them that the phone has manufacturing fault from Day 1 and having a crack at the back did not make the IMEI number same on both SIM slots, I was just put on hold few times and then refer to the same Warranty policy and feedback from the Warranty team.

Noon team - not every customer of yours is trying to fleece you or trying to get a freebie. All I want is to get the phone fixed for the manufacturing fault and happy to take the same phone with cracked back cover if only you can fix the IMEI fault but most likely this will fall on deaf ears.

I strongly recommend everyone not to buy any electronics item from Noon.com as they do not stand behind their own Warranty policy.

Part 2

Since I wrote this review, I have interacted with three different units in noon which are the customer care team, the warranty team and the escalation team. Each has given a different and conflicting requirements with no internal coordination.

First the warranty team asks me to take the phone to Samsung authorised service centre to get a 'technical report' of the fault but when I went to the Samsung authorised centre they politely declined to give me the report since the IMEI number is not registered as sold via Samsung authorised dealer and it does not show up in their system. At least 5 different people have told me to go and I have explained that I didnt get any joy from Samsung service centre. Maybe they can arrange a visit or tell me which centre to go to but they keep insisting it is I who has to prove that it is a faulty phone and not noon.com who actually procured it and the evidence is clear with IMEI numbers being the same. What more can I do if Samsung does not give me the technical report? There is no answer from noon on this - maybe someone can actually tell me what to do next apart from repeating from the script.

Then the customer care team informed me 4 days back that my case has been escalated, they have been in touch with the supplier who has accepted the manufacturing defect and a manual refund will be arranged via the Escalation team which gave me some comfort that problem may be resolved but then I get the call from the Escalation team a day later which tells me to go to Samsung Service Centre. I explained to the Escalation Team member that last call I was updated that it will be booked as manual refund and that they should listen to the recorded conversation and their internal system notes but the story remains the same.

Then the customer care team tells me that a manager will call me and resolve this but its 3 days and no call.

Noon team - please give me one straight answer after listening to your recorded conversation with me AFTER a decision maker has gone through the whole history so I can go to consumer rights unit and put all the facts in front of them.

Very disappointed. Noon cannot handle their own delivery agents. My delivery is 7 days late. Everyday im call Noon customer care and im receiving call backs from Complains Department just to apologize and give fake promises saying that i will receive the order same day. Same cycle for the past 7 days. But still no delivery. This how they treat their VIP customers. Not recommended.

Dear last week i have wrote one complaint that noon have cancelled my order, and they given my money and in noon credits and not in my Bank account and i waited one week, then i think i will order once again. Daily fresh mean you have to deliver same day or next day all are agreed know. And i ordered items on 11 early morning around 12:30am. And today id 14th 12noon but items till not came
My order detais is NAED8D*******252

Getting started with Noon requires answering a barrage of questions without offering any substantive explanation of their weight loss/healthy lifestyle process. It's noticeable that during the interrogation there seem to be plenty of sly and often confusing attempt to upsell before anything has even been explained. Once into the program itself, Noon does nothing to actually start the program - just offers more and more psychobabble lessons about what Noon is "going to do" without actually doing anything at all. Frustrating, confusing and possible a con.

Negative experience again with noon. Not trusted economy website. Don't pay in advance. They cancel orders. Noon cancelling my order because I used the coupoore than once! I have multiple coupons to use but the system accepted using the coupon again, so I used it. No compensation for the inconvenience. No customer service through email, just through phone call. Limited services. They don't seek customer satisfaction. Deserve 0 stars. Use Amazon, Souq, AliExpress and Jumia for a better reliable alternative.

I have been sending reminders to Noon UAE to get a refund, since March 2021. Its been 4 months and I still waiting. Some times they says the money was transferred and bounced, then says the money transferred to my account. But I never received. Its been a nightmare dealing with Noon for refund. If you dream of getting your refund from Noon, then better take a lottery, you have a better chance of winning.

Imagine! First time ordered from Noon. 10 packs of coffee. Courier called me and told that will bring it today, on Friday. I spent my day off time and was waiting him instead of going to gym or mall. What he brought to me? One! One pack of coffee! Other will come maybe 2-3 packs in each day! What? Noon, you company is too lazy to consolidate 10 packs of coffee? Really?
After my review Noon contacted me and 3 hours later sent for me all my 10packs. Well done finally!

Although I started with Noon two years ago, I recently had a Very negative experience. Noon cancel my orders claiming that I buy for reselling although it was the first time to buy that product. Also noon prevented me from noon vip (before) for the same reason although I was once buying more than a piece of a product for non trading reasons!
Alternative e-commerce sites that I recommend: Amazon, ebay and AliExpress.

Terrible, They are cheaters. You pay for the new items, and they give you used and preactivated items. I checked on the internet, and I understood that some other people had the same issue with Noon. It means that they have a lot of experience cheating the customers (giving the used items instead of the new ones). Be careful! Customer Service is very poor and weak, and some of them do not understand your easy question, and they act like silly and stupid people..., waste of money and energy. 0 Stars... I do not recommend buying from Noon.

Very bad customer service.

I requested then to deliver the parcel on particular time for which they confirmed via email and to my surprise, I have not got my shipment still.

They have an un-useful customer service department too. Who give fake promises to the customer and then won't keep on the same.

Starting off, noon was one of the best solutions and provided excellent services, excellent solutions and excellent products, but consistency is one of the vital aspects of a company, a company which cannot be consistent means it did not start off with fundamental basics. Noon now has been a disappointment in many many ways, first the items delivered arrive damaged, boxes torn and squashed, water bottles broken sometimes which ends up in a huge mess. Second, Customer Service, there is no boundaries on when you will get a call from their team, and why, sometimes they just call to tell you we will call you with the update, why call the customer? Drop an email would be a nice solution if you want to inform them that you are still working, emails are never used, and when used sometimes sent twice and when sent it is in a improper format.
Third, the charges are high, we all know we buy from noon to spare the drive to the store, and we know we pay higher for this, so at least we want the items delivered properly, what is the point in adding instructions but not following up on them, such as dont knock on the door, leave it outside, when you find the driver knocking the door bell till you wake up to take it, even though you asked to leave it.
Forth, why sell something when you dont service it, if you dont, then add to your page same like you add the specifications, it is not professional to let a customer buy something thinking he is buying from the store when the policy is completely different, if you cannot have control over your suppliers then do or exclude them, you are not winning by having more suppliers.
My latest experience was it, it was when I decided I am never going to use this e commerce application anymore. I bought a soap dispenser, and it came dirty and full of germs and dirt all over, as if it was used in a public bathroom for 2 years before, I took images and sent to noon, and every time I got a call from the customer service team, they ask the same question, what is wrong with it and can you send us the pictures, when there is no need for me to send the pictures you already have them, if you cant have access to your main email this isnt my issue, it is your system's issue. The calls I got are many and nothing with a proper solution or response. I even get calls on Fridays and Saturdays, considering they are weekends i do not think it is the right time to call me, just to probably again say we are working on the investigation. Which I have had almost 2 weeks of these calls. Now I am fed up, I have had so many complaints, their guys dont take complaints seriously, they dont have any manage above their suppliers and if you really need this thing you are buying, use a different source or spare yourself the hassle and go buy it at least you will make sure you get a right item, not broken, packed properly, checked that it is working, and most of all not used before till its burnt out and repacked for you.

This a great company to deal with in every respect. Very wide variety of goods of all kinds and aspects. Delivery is top notch arrangements, either collectively of all ordered items fast enough or individually super fast delivery to your doorstep in a hygiene way. Site is so clear, detailed and smooth to navigate in and easily find your needs at competitive prices. Support is very good particularly for returns, cancellation or otherwise, supported by smooth refund or credit held in the account.
We recommend them for all types of goods.

Struggling to get proper official response from Noon Management and every time they make excuses. Below was the mail i send and till today no response.
Order: NAEC*******531

Hello Noon Management,
I still don't have answers to my questions. Why does Noon management don't want to close the subject by replying to customer queries? Please reply to my 2 questions listed below and check the Report remarks which state the same answers. Attached all reports

Please arrange a call with higher management English speaking and reply to the queries

Repair 1 report states in remarks " Updated the Device & Software"
Repair 2 report states in remarks " Updated the Device & Installed new Software"
Repair 3 report states in remarks " Wipes Cache partition & Updated the apps"

Every time the same answer after repair work but still the device has issues. I strongly recommend Noon Higher management to recheck seller quality since this device has been repaired for the third time for the same issue.

Again Question 1:

During the second repair done it has been informed to me that if any third repair occurred then I will get replacement or refund. I can accept if noon is clearly put in writing that this is a special request to accept the phone after third repair from Noon and if any further defects detected then Noon is obliged to give me full refund.

Question 2:
Also note I didn't use this phone for almost 3 months which was consumed in repair so I need extended warranty.

I ordered a fridge and they delivered the wrong one. I told the deliver guy this is not the fridge I ordered and he ran away and he told me "Contact Customer Service". They took 4 days to bring the right fridge.

At the same time I ordered a cooker and "suddenly" the deliver day, the item was OUT OF STOK! It was available when I paid and the same deliver day, just "not available anymore". They took another 5 days to bring another one, 5 DAYS!

I also ordered a washing/dryer machine and, after trying a couple of times with a technician, we realized the washing/dryer machine has several issues. I called Customer Service and they told me in 48 hours the "Warrantee Department" will come to collect it and they will refund the money. It has been 10 days and I'm still waiting for someone to come and collect the washing/dryer machine! Every time I call "Customer Service" I have to explain all over again because there is no information on the system the only know how to say "Someone will contact you in 48 hours", that's all!

I can't understand how a company like this is so unprofessional, irresponsible and they don't care about client's complaints.

This is ridiculous!