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NitroTek

3.0

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NitroTek Reviews Summary

The company generally enjoys a positive reputation for its product quality, competitive pricing, and efficient delivery, with many customers praising the ease of the ordering process and the variety of payment options available. However, concerns have been raised regarding communication issues, particularly in instances of order cancellations and return processes, which some customers found frustrating. Additionally, while customer service received commendations for prompt responses, there were reports of delays and inadequate support in resolving issues. Overall, the company demonstrates strengths in reliability and product satisfaction, but improvements in customer service communication could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
212
value
209
shipping
203
returns
152
quality
188

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Washington
1 review
0 helpful votes
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No delivery
June 1, 2022

One of worst companies I have dealt with
Ordered for next day delivery called to check
Item not even left theirpremises
Customer service very poor
Make sure you read the reviews

Date of experience: June 1, 2022
GB
1 review
0 helpful votes
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So after searching for a considerable time on other websites i finally found what i was looking for on
Nitroteks websit this site is really easy to use and shipping is good to a big thumbs up from me really good quality parts to thank you i will be coming here again

Date of experience: May 28, 2022
GB
1 review
0 helpful votes
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Zipper z6
May 25, 2022

Used the bike for 14 miles Battery packed up The refuse point blank to replace Had to take it to a bike shop to adjust the gears and the technician was adamant bike had been used before me Worst customer service I've ever come across Terrible Company DO NOT BUY OFF THEM Now reported to trading standards who are keen to take them to court for selling goods that are not fit for purpose AVOID AT ALL COST

Date of experience: May 25, 2022
GB
1 review
0 helpful votes
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Really easy to navigate and find exactly what I was looking for prices. Prices are great too!

Like the live stock feature so if you are as impatient as I know it instantly manages expectations.

Date of experience: May 21, 2022
GB
1 review
0 helpful votes
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No messing about
May 19, 2022

I ordered a new but discounted ebike, it arrived in good time as it was shipped to N/Ireland ordered 11th May, arrived 16th May, unfortunately some items were missing from the carton, bounced a couple of emails back and forward to the customer help service and hay presto missing items were sent out and arrived with me today 19th May, great service 5 stars all way from start to finish of my experience, M D, N/Ireland

Date of experience: May 19, 2022
GB
1 review
0 helpful votes
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Bike purchase
May 19, 2022

Money taken then no customer service. Bike purchased with promise of next day delivery. 4 days later no bike unable to speak to anyone all automatic answer and no facility to leave messages or request call back
Apparently UPS are delivering but again unable to contact

Date of experience: May 19, 2022
GB
1 review
0 helpful votes
Follow Nigel F.
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I have had a quick and efficient service from Nitrotek beginning with a very easy product choice from there well illustrated web site. The ordering and payment process was particularly easy and operated smoothly.
As promised on the website my order arrived onto my doorstep within the two days as stated.
Yes I can recommend anyone to buy from Nitrotek as I myself will be ordering additional products for myself again
Very soon.
Mr Fuller (Previous order number *******563)

Date of experience: May 13, 2022
GB
1 review
0 helpful votes
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Uprated parts
April 22, 2022

Website very easy to use, found what i needed straight away, with plenty of parts to look for and uprated parts

Date of experience: April 22, 2022
GB
1 review
1 helpful vote
Follow Tarachan U.
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I have been a loyal customer for over 10 years and can say with confidence that they are the best in the country. Done 3 scratch builds so far (and counting) with all parts bought from Nitrotek. I believe they are the sole distributers of Acme Racing and HSP products in the UK. Keep up with the good work!
(#10 30 05 41 36)

Date of experience: March 23, 2022
GB
1 review
0 helpful votes
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I've needed to contact support a few times due to my bike being seemingly faulty and they've been good each time.

*******113

Date of experience: March 18, 2022
GB
2 reviews
0 helpful votes
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Reputable company selling rc equipment (cars, planes, helicopters), parts, upgrades/spares, all with friendly customer service & prompt delivery if applicable to your requirements. Highly recommended. Good work people of NitroTek, thank you.
A legendary car has arrived in top condition(yet to test drive but all appears well), packed well enough, double boxed with bubble wrap. Next day delivery. Wide selection of other products for a modern day consumer also inc. electric scooters etc etc. Before going anywhere else, go to NitroTek, you won't be disappointed. Need I say more.

#*******897
Order reference if you guys at NitroTek are looking here. Cheers. Stay safe & well, everybody.
Scott.

Date of experience: March 15, 2022
GB
1 review
0 helpful votes
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Tiger 1 #*******722
March 12, 2022

This is my first RC tank I'm very impressed with the quality, I purchased the Taigen tiger 1 early model full metal upgrade. Thanks Nitrotek for excellent support. Robert

Date of experience: March 11, 2022
GB
1 review
0 helpful votes
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Great sales
March 8, 2022

When they say next day delivery you get it the next day (but i didn't think it would be here a 7.30 am). My Iron Man came very well packed and every thing was there.
The only down side which is nothing to do with Nitro Tek was the instruction manual you have to laugh at some of the translation. My son is now saving up for one himself.

Date of experience: March 8, 2022
GB
1 review
0 helpful votes
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Good product
February 28, 2022

Good products at good prices.
Easy to find what I was looking for,
Fast and cheap delivery too.
Kids love it.

Date of experience: February 28, 2022
GB
1 review
0 helpful votes
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Excellent Prices
February 21, 2022

Nitrotek.co.uk have good reviews elsewhere and my experience so far has been excellent. Particularly good prices and an extra 5% off if you pay by Bank Transfer. Ordering was straightforward, P&P free and promised next working day. Only remains to be seen!

Date of experience: February 20, 2022
GB
1 review
0 helpful votes
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Yama right top arm #*******195
February 17, 2022

Just ordered a Yama buggy front right top arm very easy to navigate the web site and find the parts you need and very cheap

Date of experience: February 17, 2022
GB
1 review
0 helpful votes
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Order # *******109
February 14, 2022

Awesome customer service
Ace, really good help and sorted the spares I needed straight away! Recommend!

Date of experience: February 14, 2022
GB
1 review
0 helpful votes
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Excellent
February 2, 2022

Great value Great products #*******661 would definitely buy again...

Date of experience: February 2, 2022
GB
1 review
1 helpful vote
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Sadly my bike arrived damaged. I am told that I can return it, but I must arrange the return and pay for it. Refunded postage is only paid for manafacturing faults. Email support only with replys averaging 24 hours. No telephone support available.

Date of experience: January 31, 2022
GB
1 review
0 helpful votes
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Purchase
January 23, 2022

Very easy to use, looking forward to receiving my purchase should be fun for me and my son to use. Thankyou nitrotek.

Date of experience: January 22, 2022

From the business

Find a big range of petrol, electric and nitro RC cars, planes and radio controlled helicopters with free UK next day delivery and the lowest prices guaranteed.


nitrotek.co.uk
Founded in 2004
Marple, Stockport
+70
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