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The company generally enjoys a positive reputation for its product quality, competitive pricing, and efficient delivery, with many customers praising the ease of the ordering process and the variety of payment options available. However, concerns have been raised regarding communication issues, particularly in instances of order cancellations and return processes, which some customers found frustrating. Additionally, while customer service received commendations for prompt responses, there were reports of delays and inadequate support in resolving issues. Overall, the company demonstrates strengths in reliability and product satisfaction, but improvements in customer service communication could enhance the overall experience.
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One of worst companies I have dealt with
Ordered for next day delivery called to check
Item not even left theirpremises
Customer service very poor
Make sure you read the reviews
So after searching for a considerable time on other websites i finally found what i was looking for on
Nitroteks websit this site is really easy to use and shipping is good to a big thumbs up from me really good quality parts to thank you i will be coming here again
Used the bike for 14 miles Battery packed up The refuse point blank to replace Had to take it to a bike shop to adjust the gears and the technician was adamant bike had been used before me Worst customer service I've ever come across Terrible Company DO NOT BUY OFF THEM Now reported to trading standards who are keen to take them to court for selling goods that are not fit for purpose AVOID AT ALL COST
Really easy to navigate and find exactly what I was looking for prices. Prices are great too!
Like the live stock feature so if you are as impatient as I know it instantly manages expectations.
I ordered a new but discounted ebike, it arrived in good time as it was shipped to N/Ireland ordered 11th May, arrived 16th May, unfortunately some items were missing from the carton, bounced a couple of emails back and forward to the customer help service and hay presto missing items were sent out and arrived with me today 19th May, great service 5 stars all way from start to finish of my experience, M D, N/Ireland
Money taken then no customer service. Bike purchased with promise of next day delivery. 4 days later no bike unable to speak to anyone all automatic answer and no facility to leave messages or request call back
Apparently UPS are delivering but again unable to contact
I have had a quick and efficient service from Nitrotek beginning with a very easy product choice from there well illustrated web site. The ordering and payment process was particularly easy and operated smoothly.
As promised on the website my order arrived onto my doorstep within the two days as stated.
Yes I can recommend anyone to buy from Nitrotek as I myself will be ordering additional products for myself again
Very soon.
Mr Fuller (Previous order number *******563)
Website very easy to use, found what i needed straight away, with plenty of parts to look for and uprated parts
I have been a loyal customer for over 10 years and can say with confidence that they are the best in the country. Done 3 scratch builds so far (and counting) with all parts bought from Nitrotek. I believe they are the sole distributers of Acme Racing and HSP products in the UK. Keep up with the good work!
(#10 30 05 41 36)
I've needed to contact support a few times due to my bike being seemingly faulty and they've been good each time.
*******113
Reputable company selling rc equipment (cars, planes, helicopters), parts, upgrades/spares, all with friendly customer service & prompt delivery if applicable to your requirements. Highly recommended. Good work people of NitroTek, thank you.
A legendary car has arrived in top condition(yet to test drive but all appears well), packed well enough, double boxed with bubble wrap. Next day delivery. Wide selection of other products for a modern day consumer also inc. electric scooters etc etc. Before going anywhere else, go to NitroTek, you won't be disappointed. Need I say more.
#*******897
Order reference if you guys at NitroTek are looking here. Cheers. Stay safe & well, everybody.
Scott.
This is my first RC tank I'm very impressed with the quality, I purchased the Taigen tiger 1 early model full metal upgrade. Thanks Nitrotek for excellent support. Robert
When they say next day delivery you get it the next day (but i didn't think it would be here a 7.30 am). My Iron Man came very well packed and every thing was there.
The only down side which is nothing to do with Nitro Tek was the instruction manual you have to laugh at some of the translation. My son is now saving up for one himself.
Good products at good prices.
Easy to find what I was looking for,
Fast and cheap delivery too.
Kids love it.
Nitrotek.co.uk have good reviews elsewhere and my experience so far has been excellent. Particularly good prices and an extra 5% off if you pay by Bank Transfer. Ordering was straightforward, P&P free and promised next working day. Only remains to be seen!
Just ordered a Yama buggy front right top arm very easy to navigate the web site and find the parts you need and very cheap
Awesome customer service
Ace, really good help and sorted the spares I needed straight away! Recommend!
Sadly my bike arrived damaged. I am told that I can return it, but I must arrange the return and pay for it. Refunded postage is only paid for manafacturing faults. Email support only with replys averaging 24 hours. No telephone support available.
Answer: Hi Chloe You can only deal this this dodgy outfit by email and good luck it will be your fault it's broke. Thanks john Am still trying 1 year on ha
Answer: Hi Kenneth, Your order has been held due to some issues with your address. If you could please respond to the email we have sent you as we will be able to proceed with the order. Thank you
Answer: I just preordered also but my experience has been okay I guess every experience is different dont let someone else get you worried let it play out and then you make your own decisions.
Answer: Yes got my car with free next day shipping and works great. The car is still breaking in but nothing negative I can say about the car and my overall experience with nitrotek! :)
Answer: When will my order be shipped? Emailed thebcompany twice still no respose
Answer: Good man. I think they are scum, modelsport all the way nitrotek in desperation
Find a big range of petrol, electric and nitro RC cars, planes and radio controlled helicopters with free UK next day delivery and the lowest prices guaranteed.

