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The company generally enjoys a positive reputation for its product quality, competitive pricing, and efficient delivery, with many customers praising the ease of the ordering process and the variety of payment options available. However, concerns have been raised regarding communication issues, particularly in instances of order cancellations and return processes, which some customers found frustrating. Additionally, while customer service received commendations for prompt responses, there were reports of delays and inadequate support in resolving issues. Overall, the company demonstrates strengths in reliability and product satisfaction, but improvements in customer service communication could enhance the overall experience.
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No junk here, just good quality toys (indoor & outdoor) and hobby stuff for all ages. They've got classic, well-made toys like miniature buggies, cars and airplanes. Warmly recommended.
This store is a pleasurable to browse through. It's filled with cool
Rc models and supplies, with enough variety to satisfy nearly every
Age group. I found many rc toys I wanted to give to my niece and
Nephews. This place is amazing when you're a kid and really expensive
When you're an adult.
As classic rc toy stores go, you can't get much better than Nitrotek’s. Might be the greatest toy store on earth. They have all the toys you didn't know you needed. Definitely a place to go if you're looking for a creative gift for kids or hobbyists.
My oldest son is now 8 years old, and I figured it was time to
Introduce him to some hands-on activities. We browsed their website,
Get a rc car. And I think its time to get him a 1/10th scale electric buggy
Ordered two front and two rear shock towers which after 3 weeks of waiting never arrived. Rang and emailed and they stated they'd chase it up with Royal mail and get back to me. Emailed once again asking of the progress and could new parts be sent out. To which they confirmed they would send new parts through management. Been waiting overall just over 2 and a half months. Nothing at all has arrived and despite numerous emails asking and stating my disappointment and annoyance they now no longer reply to any of my emails. Absolutely disgusting company and appalling customer service. Highly recommend to avoid this company at all costs!
They make the shopping experience not only painless and efficient, but
Fun-and-engaging. Prices range from £50 to £400 and more, so there are
Plenty of options. So for that aspect I give it 5 stars.
This is a fantastic hobby shop for remote control everything. I am
Starting to become interested in quadcopters. I have visited other
Few online shops and nothing else compares in terms of inventory,
Price, and personal pride in their store. When it is time for me to
Drop some serious change on a quad, without a doubt this is where I am
Headed.
Not expensive and they have everything you could want from a hobby
Store. Really nice selection of imaginative play toys--think cars,
Trucks, planes, tanks etc. They have better pricing on the toys than
Toys r us and Amazon. (in most cases). Overall, great experience.
This is by far my favorite hobby shop in town! Extremely Decent
Selection. I see that they get some mixed reviews but my experience
Was excellent. I will be back, probably many many times. Highly
Recommended for RC cars, trucks, drones, heli, and planes.
I bought a remote control monster truck for my grandson for his birthday. I have never received an order confirmation despite asking three times and receiving promises that it would be sent. The truck was rattling around loose in the box when it arrived as the plastic holding strap had broken. Ultimately it didn't affect the operation of the truck. However, the battery lead split on the second charge and my son has been asking for a replacement battery from Nitrotek ever since as he thinks this is unacceptable. He sent photographs to back up what we were saying and after many emails back and forth he's had no joy at all. The company want him to return the battery where it will join a queue for inspection and this could take weeks or possibly even months to resolve. We, like many others, are at the mercy of Nitrotek's terrible customer service. They hide behind emails and really don't give a hoot! I wish I'd read these reviews before purchasing. I was going to do a charge back via my bank but having read of another person's troubles after doing just that I've changed my mind. Instead I'll leave this review and hope that people read it before buying from Nitrotek. What an awful company. Buyer beware.
I bought a car Maruader 30 cc from Nitrotek and it broke down after my first tank. The diff on the car is not enough to handel the force and breaks down after one tank. I contacted support and after sending pictures of the car and diff they asked me to send the diff to them. I has no gone more then two month and I am stil waiting for my parts. I have asked and asked what happends and now they dont even write back. The diff is the same as on smaller cars and not up to the task also there is no such diff for sale on there site. Also the specifications on there site was wrong for the car as they didnt deliver with the controller as specified, they say they can change specification without any responsibility. Also there swedish support dont work and the swedish support/order number goes to someone who dont speak swedish or English. I now have a brand new car without parts and are waiting for any respons. Nitrotek is not reliable - dont buy from them is my advice.
I have been dealing with Nitrotek since 2005. It is my favorite hobby shop for RC car shopping and upgrades They are very knowledgeable and helpful. If you need an RC car or parts I would recommend Nitrotek as your first stop.
Nitrotek is the old school hobby shop, once the mecca of interurban modelling in rc cars and rc planes. Just a little better than "ok". They have a good selection of kits. They have some really cool plane models and some awesome boat models. They also have decent selection for the tank enthusiasts and RC car fans.
Plenty of variety of planes for any stage of the enthusiast, I'd recommend this shop to anyone with even an inkling of interest in RCs.
Ton of selections for RTR and Kit R/C Cars and Trucks... Found everything I needed for my rebuild... My focus in the radio control is helicopters and quad copters. This store carries a few of the smaller helis and quads. They do carry parts for the things they sell which is a big positive. Will be back, no doubt.
I have been buying from them over the past 5 years of my life. I have gone through different hobbies from RC cars, to boats, to planes, to helicopters, to model tanks, and plastic models. They have always had what I want. If they don't, they will order for me. Once my car had a problem with the shaft, and they fixed it for free, and only charged me with the price of the part.
The shop is well versed in all hobbies, from plastic models, RC, tanks, planes, and everything in between! And its best selection in town. Also reasonably priced. I appreciate that they usually have a large amount and decent variety of rc cars.
Bought a model buggy for my son christmas 2014 at £170. Worked for fifteen minutes then speed controller packed up. Simple I thought, should be covered under warranty. How wrong was I? Useless online advice from their help desk got nowhere. Told i needed to wait for returns number which never appeared so said i was returning it anyway for repair. Nothing for six weeks despite endless emails asking for updates. Then informed that i needed to provide proof I had even sent it! Cut a long story short had to got through small claims court to get them to repair the model, finally got it back over six months after it stopped working. Pity as i liked the look of some other models, but i will never deal with this bunch of goons again.
Best hobby store in town. A lot of people complain about customer service but this is not a shrink temple ok you get your parts and then move on what do you people expect to get worshiped or something they have every part you would need always in stock. You can't buy a plane, crash it and then try to return it. I am giving 5 stars straight way.
I just got into RC cars and found this place to be very well stocked
In parts. I guess some of these reviewers simply attract
Disappointment; perhaps if they were more assertive, they'd get better
Service.
Answer: Hi Chloe You can only deal this this dodgy outfit by email and good luck it will be your fault it's broke. Thanks john Am still trying 1 year on ha
Answer: Hi Kenneth, Your order has been held due to some issues with your address. If you could please respond to the email we have sent you as we will be able to proceed with the order. Thank you
Answer: I just preordered also but my experience has been okay I guess every experience is different dont let someone else get you worried let it play out and then you make your own decisions.
Answer: Yes got my car with free next day shipping and works great. The car is still breaking in but nothing negative I can say about the car and my overall experience with nitrotek! :)
Answer: When will my order be shipped? Emailed thebcompany twice still no respose
Answer: Good man. I think they are scum, modelsport all the way nitrotek in desperation
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