Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Nike
nike.com
active, casual men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

About the business


nike.com
+1 800-806-6453
USA
Nike is part of Nike, Inc.
Clothing item from NikeFashion apparel by NikeMerchandise from Nike clothing lineNike fashion product

Business Highlights

General

Parent Company: Nike, Inc.
Target Gender: men, women
Target Age Group: 0-3, 4-12, 13-18, 19-25, 26-45, 46-60

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Free Shipping Detail: for orders over $50

Returns

Return Policy: free
Return Instructions: items must be unworn and unwashed
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: yes
Responsible Materials: recycled

Product

Style: active, casual
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (XS, S, M, L, XL, 2XL, 3XL, 4XL), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: chat, phone
Support Phone: +1 800-806-6453

Payment Options

Payment Methods: card payments, financing, PayPal, Apple Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates

How would you rate Nike?
grey stargrey stargrey stargrey stargrey star

Nike Reviews Summary

Nike's reputation is marked by a strong appreciation for product quality and innovative design, with many customers praising the performance and aesthetic appeal of their offerings. However, significant concerns dominate the feedback, particularly regarding customer service inefficiencies, warranty issues, and difficulties with order fulfillment and returns. Customers frequently express frustration over unresponsive support and perceived indifference to their complaints, leading to a sense of dissatisfaction and mistrust. Overall, while Nike excels in product development, its customer service approach requires substantial improvement to align with the expectations of its loyal clientele.

This summary is generated by AI, based on text from customer reviews

service
184
value
177
shipping
170
returns
155
quality
164

We monitor reviews for authenticity

California
1 review
1 helpful vote
Follow Deez N.
Unfollow Deez N.
Share Review
Report Review

Bad business
April 24, 2023

Nike has been such a disappointment when it comes to shoes. It's unreal, they're only releasing the top tier Nike sneakers to (Private Chain) stores.
They send limited amounts of shoes to heavily populated areas and don't release others to the general public. $#*! NIKE!

Date of experience: April 24, 2023
Nigeria
1 review
0 helpful votes
Follow Uzochukwu S.
Unfollow Uzochukwu S.
Share Review
Report Review

Jordan Shoes are cool
April 19, 2023

Air Jordan is cool looking forward for the latest version my dad got my first Jordan when I was a kid

Date of experience: April 19, 2023
Canada
1 review
3 helpful votes
Follow Rajaa H.
Unfollow Rajaa H.
Share Review
Report Review

Very rude on the phone,they don't stand behind their products it's all fake
After being with them for an hour they give you no answers, no replacement for your product, and you have to pay for all the shipping fees
On top of that they pay you the product retail price which is not even half what you pay in the store
Their policy is not legit and their customers service very poor I am so disappointed

Date of experience: April 13, 2023
Texas
1 review
0 helpful votes
Follow A E.
Unfollow A E.
Share Review
Report Review

SCAM!
April 13, 2023

NIKE.com is a SCAM! They have no way to pre-order shoes and if you're on the link directly when they drop, somehow they're still sold out. Just as NIKE had trouble in the past for allowing a single person to purchase multiple pairs and resell for over double the amount. NIKE IS A SCAM. I will be reporting this.

Date of experience: April 13, 2023
Oklahoma
1 review
0 helpful votes
Follow Elsa S.
Unfollow Elsa S.
Share Review
Report Review

Dylan Is incapable of being a wife, mother or anything else an authentic woman can be. Women make houses a home, Can carry a baby and be a mother. Your woman's line will and should suffer for this incompetence. Women are quite superior to men in the first place. I hope you are flooded with similar reviews. The only thing I hate is your marketing strategy.

Date of experience: April 12, 2023
Australia
1 review
0 helpful votes
Follow Bleblee g.
Unfollow Bleblee g.
Share Review
Report Review

$#*! Nike company
April 12, 2023

Will not be buying anything from Nike company
Because Nike company are on board with transformers
Trans people dumb $#*!

Date of experience: April 12, 2023
Canada
1 review
0 helpful votes
Follow Female A.
Unfollow Female A.
Share Review
Report Review

Dylan mulvaney is mocking female athletes and taking the 1% spot light from hard working talented female athletes who give their blood sweat and tears for the sport.

Date of experience: April 9, 2023
Brazil
1 review
0 helpful votes
Follow Shit C.
Unfollow Shit C.
Share Review
Report Review

$#*! shoes
April 8, 2023

Nike is part of the woke $#*! hive mind $#*! Nike and all they stand for I will never buy their $#*! products ever again go woke go broke

Date of experience: April 8, 2023
Canada
1 review
1 helpful vote
Follow Bobby W.
Unfollow Bobby W.
Share Review
Report Review

Overpriced, fragile products that last maybe a year if your gentle with them.
They're destroying their own brand even be alienating their customers and supporting sexist messages in there advertisement.

Date of experience: April 7, 2023
Wisconsin
2 reviews
1 helpful vote
Follow Axel C.
Unfollow Axel C.
Share Review
Report Review

Place an order online. Was told it would arrive by 4.6.23. Got an email sometime after I placed the order that it was delayed. I contacted Nike.com. Was told I would still get it on time. Today, 4.5.23, contacted them again because there had been no updates. Was told that the order was automatically cancelled because for whatever the reason the shipment didn't got out. Never got an email to that effect or anything. If I hadn't contacted them, I would still be here waiting.

Date of experience: April 5, 2023
New Mexico
1 review
0 helpful votes
Follow Renee G.
Unfollow Renee G.
Share Review
Report Review

Stains
April 2, 2023

My shoes that I ordered came in today. Not sure how but they had green stains, almost Like grass along with yellow on the seams. Definitely not happy!

Date of experience: April 1, 2023
Tennessee
1 review
0 helpful votes
Follow James L.
Unfollow James L.
Share Review
Report Review

Shoe names
March 29, 2023

Your names. The for your Nike Free shoes. Some companies are running ads that are misleading. The one from $#*!s sporting goods says Women 55.and over Nike shoes free. My mom is not a very well educated and thought they were really free. She spent 30.00 round trip to get to store. Know it's not your fault. But y'all might consider a name change to stop other stores from what I consider e scam. Thank you. Also y'all do make great shoes.

Date of experience: March 29, 2023
New York
2 reviews
0 helpful votes
Follow jimmy y.
Unfollow jimmy y.
Share Review
Report Review

Mazira
March 29, 2023

She didnt help me she just wasted my time my shoe broke within 1 week and they dont let me retun it mazira dont buy from here expense and trash

Date of experience: March 28, 2023
Florida
1 review
1 helpful vote
Follow Cindy B.
Unfollow Cindy B.
Share Review
Report Review

Ordered multiple items and 1 item didn't come, opened up a ticket and the response I got was we aren't going to give you curtesy because you have multiple accounts, i kid you not, so my family can't have accounts linked to a computer? And told me to read their terms, if money wasent involved this would be laughable, They also told me to contact police if I think something been stolen. Wow been a Loyal customer buying Nikes since the early 90s that's over 30 years

Date of experience: March 24, 2023
Florida
1 review
0 helpful votes
Follow austin t.
Unfollow austin t.
Share Review
Report Review

Nike promotes there return policy and did not exchange or work with me in any way on these defected Air Max Nike's I bought.

Date of experience: March 17, 2023
South Africa
1 review
0 helpful votes
Follow Seraaj A.
Unfollow Seraaj A.
Share Review
Report Review

Nike send us Sh@t
March 4, 2023

You see we from Cape Town on the cape Flats dont like the $#*! shoes nike is sending to Cape town the kids dont like it

Date of experience: March 2, 2023
Michigan
1 review
1 helpful vote
Follow Taquan H.
Unfollow Taquan H.
Share Review
Report Review

Nike
March 2, 2023

Patricia a young lady helped me today she is an incredible customer service representative. She was very professional, patient, and very understanding. Patricia deserves a promotion.

Date of experience: February 28, 2023
Mexico
2 reviews
0 helpful votes
Follow lj M.
Unfollow lj M.
Share Review
Report Review

I was recently at a 5 star resort in Mexico and the entire Executive Team was staying there along with co-founder Phil Knight. Now mind you I have two oceanfront rooms and they are staying in same building as my friends and family. We tried to engage in conversation with the Nike employees and I have never in my life met a more pretentious,
Snotty group of executives in my life.The gym was packed with them in the morning because I suppose staying ultra-fit is a job requirement punishable by stoning if they are not 5% body fat. The nicest person we met was the personal pilot for Phil Knight. I was never a big fan of Nike products anyway but meeting them and their weird cult put the nail in the coffin. We had drinks at the bar and the bartender told us that they left no tip for a $2000 tab. Lovely! I realize Mr. Knight does not care about such things but really his executives should present a different persona among the public. Do not buy products from a company with this cult-like, unfriendly, superiority complex. Products are made in sweatshops around the world which are unregulated and exploitive as an added bonus.

Date of experience: February 26, 2023
Kansas
1 review
1 helpful vote
Follow Mark S.
Unfollow Mark S.
Share Review
Report Review

Worst Company Ever
February 16, 2023

Tried to order twice from these A...ssshats. Both times, they did not ship the shoes and worst, the customer service folks can't say why? Never again.

Date of experience: February 16, 2023
Florida
1 review
0 helpful votes
Follow Aleksandr T.
Unfollow Aleksandr T.
Share Review
Report Review

Comfi and durable
February 15, 2023

Nike Air Max 90 sneakers are comfortable, stylish, and durable. They come in a variety of colors and sizes to fit any lifestyle. People often rave about the long-lasting quality of Nike shoes and the wide selection of styles available.

Date of experience: February 14, 2023