Nike does not care about helping you out of a scam. I was told I was out of luck because even though I had the $500 card canceled immediately after purchase, they said a purchase was made. They did not track down the person who supposedly bought something. They were also unable to reissue me a new card. Think twice before giving them your business.

I bought my daughter Nike WinFlo 9's in Aug. By Nov., they squeaked so bad, the kids at school make fun of her. They were $100 so she still has to wear them! When I called to see if Nike would make it right, they said the shoes probably got WET so it's not considered a defect. Morale of the story is, don't buy Nike shoes if you plan to wear them outside where they might get wet.

It's hard to imagine what it takes for a company as large as Nike to be this dysfunctional. I ordered and paid for 3 items over a month ago. Two of the items never arrived and showed only as "preparing shipment" every time I checked on the order status. Today I finally called to see what on earth could be taking so long -- only to be told the items are out of stock and would never be coming! So from their end, Nike was happy to SELL the items that didn't actually exist via their site, and TAKE my money, and then NEVER ship them, NEVER inform me they were not coming, and NEVER refund me. The order went to indefinite limbo. If I hadn't called, I apparently never would have been refunded. Their suggestion for compensation for this experience? A 15% discount on my next order! Ha! That's never happening!

Totally wasted my time on the experiences. It is a phony lie. The website focus group crashed and they would not pay the promised compensation. Total horrible experience!

1) Nike has good looking quality stuff. So you get what you pay for.
2) What I don't like about the Nike store or the Nike online store is that you NEVER get any coupons. You can spend a good $500, ($70 on an hoodie alone) and you get nothing in return to make you want to keep coming back and buying their stuff. Not going to keep buying from here if they don't start thinking more about the dedicated customers. It's getting expensive. Wish it was like Kohl's of $#*!s Sporting Goods where you buy stuff, then get rewards/coupons on your next order. Wish they started making it worth your while to continue shopping more.

I placed an order of $400, later they cancelled my shipment, charged my card twice and claimed that the transaction didn't get through because my information was inaccurate. I called them and they claimed that the shipment address is not matching my Credit Card address, but they charged me twice. I put the charges under dispute because they didn't refund my Credit Card. You know what they say ´They say full me once shame on you and full me twice shame on me". I placed second order, a month ago, of $ 450 and again the same issue, they charged my credit card twice, cancelled my shipment, Deja Vue, shame on me. I went through the same process again and get my money back. I am planning to report them to the business bureau because they shouldn't be doing business. Imagine, how many orders they received in a week, deposit the money in the bank and get interest. You,do the math.

I had an issue with my order and spoke with Johon at Nike. He was not of any help and would not give me the name of his supervisor... Very unprofessional customer service.

Nike store is hella racism. Takes so damm long to customize shoes. Loading page is $#*!. I will sue nike store.

I am always happy with them, running shoes are just amazing, love the quality and price is quite reasonable so I think that most of people can afford it. Also I play a lot of basketball with my friends and most of us are wearing Nike's, especially KD's shoes.

I access the website, after choosing my items and try to check out, I wasn't able to finish it; because they don't accept Credit Cards from US Territories (Puerto Rico), neither offer shipping to the island. I noticed I was at the US Website, so change the Region to PR; but there is no options to buy online from there. So I had to send the money to a friend, for her to place the order, receive the items; and finally send them to me. Other than that, easy search; great deals, great qualities and reasonable shipping time.

Worse company ever orders are always late or damaged customer service and mangers are worthless they never fix the problem they just make it worse corporate is a joke and I'm done spending my money with a company that does not value its customers or there hard earned money spent with there company I collect Jordan's the box is part of the value of the shoes. The worse thing about this company is management they never fix anything just piss you off so goodbye Nike hello adidas

Purchase two pairs of shoes 5 months ago, took 1 month to arrive in Customs Auckland - since then there were no more updates. After requesting an investigation that took a further month I requested a refund.
It has now been 5 months, many phone calls, no shoes, and NO REFUND, I am beyond frustrated. I've been advised that Nike has refunded me to a PayPal account in CAD dollars. Firstly I paid with my NZ credit card in NZD. I do not have a PayPal account and I have not received any refund in any of my accounts.
We are now disputing this refunded - all over two pairs of shoes purchased 5 months ago costing me $238.94 NZD ouch! Do I cut my losses or keep fighting?
Do not buy from this company

I purchased shoes in June and never received them. CS stated NIKE was not able to do anything! POOR CS

Orders a pair of shoes, they sat awaiting carrier pick up for a week. I got in contact twice, just for them to tell me that they had disappeared! Which I find ridiculous for a company like that. They are now out of stock so I can't even get another pair. And done nothing to rectify the inconvenience and stress that it coursed. I'm lucky they wasn't a Christmas present for someone. IF YOU HAVE ANY SENSE DONT BUY FROM THIS STORE

Nike used to be a first come first serve company when it came to their new shoes. Lately, they've implemented a raffle for their hottest releases which is bs. Every other shoe distributor has a raffle. Nike was a trailblazer when it came to the first come first serve but they caved in and now follow everyone else. I think if someone takes time out of their day to wait for the exact minute the shoe to drop, they should be rewarded for their punctuality. #StartTheLine